Insignia Wellness レビュー 

Insignia Wellness からの回答

2026年8月14日

Thank you for taking the time to share your experience. We’re delighted to hear that you’re very pleased with your shower and that Nero and Jamie were both so helpful when you needed assistance.

We also really appreciate your feedback regarding delivery and aftercare. We understand that getting a larger unit from the doorstep into its final position can be challenging, and your comments are valuable as we continue to look at ways we can improve the overall customer experience.

Thank you again for choosing Insignia Wellness, and we hope you enjoy your shower for many years to come!

Insignia Wellness からの回答

2026年8月14日

Thank you for taking the time to leave your feedback. We’re pleased to hear that you are happy with the shower itself.
We’re sorry to hear that you experienced issues with the FM radio. We would, however, like to clarify that the control panel was returned to us and tested by our technical team. During testing, the FM/Bluetooth function was working correctly and was able to tune into radio stations, even under our limited reception conditions.
We understand how frustrating it can be when a product does not perform as expected in a particular installation environment. FM reception can be affected by factors such as the location and surrounding interference, which can vary from one site to another.

Insignia Wellness からの回答

2026年8月14日

Thank you for your lovely review! We’re delighted to hear that Nero was able to step in and get everything sorted quickly, ensuring there was no delay in receiving your replacement handles.

We’ll be sure to pass your kind words on to him. Thank you for choosing Insignia Wellness!

Insignia Wellness からの回答

2026年8月14日

Thank you for the fantastic 5-star review! We’re delighted to hear you’re happy with your new shower and the service you received from Nero. We’ll be sure to pass on your kind words!

Insignia Wellness からの回答

2026年8月14日

Thank you for taking the time to leave such a wonderful review! We’re delighted to hear you received such a warm welcome from Nero, Jamie and Ursula, and that the team were able to answer all your questions and help you find exactly what you needed.

It’s fantastic to know you’re pleased with your purchase. We really appreciate your recommendation and hope you enjoy your new Insignia products!

Insignia Wellness からの回答

2026年8月14日

Thank you for the fantastic review! We’re delighted to hear that Jamie was able to answer all your questions and make the ordering process a smooth one.

We really appreciate you choosing Insignia Wellness and hope you absolutely love your new steam shower when it arrives. We’ll be sure to pass your kind words on to Jamie!

Insignia Wellness からの回答

2026年8月14日

Thank you for your kind review! We’re delighted to hear that Jamie went above and beyond to help you find and order the part you needed. We’ll be sure to pass your lovely feedback on to him!

Insignia Wellness からの回答

2026年7月31日

We are sorry to hear about the damage you experienced and understand how stressful this situation must have been.

Customer safety and the correct installation of our products are extremely important to us. As stated in our installation guide, all pipe connections and fittings, including those pre-assembled during manufacturing must be checked and hand-tightened as these are only tightened in place for transit.

This is a standard requirement, as fittings can loosen during transportation and handling. Furthermore, it also states to check all pipes for leaks before locating the shower in to its final position.

Upon reviewing our records, we can see that you confirmed the jubilee clips had not been tightened during the installation process, which contributed to the resulting water damage.

Insignia Wellness からの回答

2026年7月31日

Thank you for taking the time to share your experience and for recommending Insignia.

We're delighted to hear that Jamie provided helpful, informative, and patient guidance while you were choosing your sauna. Taking the time to explain the different options and ensuring our customers feel confident in their decision is something we pride ourselves on, so it's wonderful to know your visit was such a positive one.

We'll be sure to pass your kind comments on to Jamie, he'll be thrilled to hear your feedback.

Thank you for choosing Insignia, and we wish you many years of enjoyment with your new sauna.

Insignia Wellness からの回答

2026年7月31日

Thank you for taking the time to leave such a wonderful review.

We're delighted to hear that Anne was able to respond quickly, resolve your query the very same day, and ensure your parcel reached you so promptly. Providing efficient, helpful customer service is something we pride ourselves on, so it's fantastic to know your experience reflected that.

I'll be sure to pass your kind comments on to Anne, she'll really appreciate your feedback.

Thank you for choosing Insignia, and we hope to assist you again in the future.

Insignia Wellness からの回答

2026年7月27日

Thank you for your fantastic 5-star review!

We're delighted to hear that Jamie was able to help you source everything needed for your custom steam shower. We know every bespoke project is unique, so providing the right advice and equipment is something we take great pride in.

Insignia Wellness からの回答

2026年7月27日

Thank you for your 5-star review!

We're delighted to hear that Jamie was able to make everything easy for you and answer all of your questions. Providing knowledgeable advice and quick, efficient service is something we pride ourselves on, so it's wonderful to know Jamie delivered exactly that.

Insignia Wellness からの回答

2026年7月27日

We're thrilled to hear about your positive experience with Jamie. Providing excellent support doesn't stop once a purchase has been made, so it's fantastic to know he continued to check in and ensure you were getting on well with your new steam shower.

Thank you for choosing Insignia. We hope you continue to enjoy all the benefits of your steam shower for many years to come.

Insignia Wellness からの回答

2026年7月27日

Thank you for taking the time to leave us such a fantastic 5-star review!

We're delighted to hear that Nero and our technical team were able to quickly diagnose the issue and arrange a replacement steam generator for you. We understand how important it is to minimise downtime, so we're pleased the replacement arrived the very next day and got you back up and running quickly.

It's also great to hear that the collection of the original unit was handled smoothly. Providing efficient, hassle-free support is something we strive for, and we're delighted this was reflected in your experience.

We'll be sure to pass your kind comments on to Nero and the team. Thank you for choosing Insignia, and we hope you continue to enjoy your steam shower for many years to come.

Insignia Wellness からの回答

2026年7月27日

We're delighted to hear that James was able to provide the guidance and reassurance you needed. Choosing the right shower for your bathroom is an important decision, and we're pleased he could answer all of your technical questions and help you find the perfect solution for your layout.

We'll be sure to pass your kind comments on to James, he'll be delighted to hear them.

Thank you for choosing Insignia. We truly appreciate your support and hope you enjoy your new shower for many years to come.

Kind regards,

Insignia Wellness からの回答

2026年7月6日

Thank you so much for your fantastic 5-star review!

We're delighted to hear that you found the ordering process straightforward and that delivery was quick. It's especially great to know your husband was able to install the shower successfully using our installation guide and video resources.

We're also pleased that Alex was able to provide helpful support throughout your journey. We'll be sure to pass on your kind comments to him, they'll mean a lot.

Thank you once again for choosing Insignia. We wish you many years of relaxation and enjoyment with your new shower.

Insignia Wellness からの回答

2026年7月6日

We're delighted to hear that you're enjoying your Diamond Quadrant Steam Shower and that you've chosen Insignia for a second time. Returning customers are the greatest testament to the quality of our products and service.

We're also pleased that our team was able to resolve your warranty request quickly and that your replacement parts arrived within just a few days. We understand how important it is to get you back to enjoying your shower as soon as possible, so it's fantastic to hear you were happy with the service you received.

Thank you once again for your continued trust in Insignia. We truly appreciate your support and hope you continue to enjoy your steam shower for many years to come.

Insignia Wellness からの回答

2026年7月6日

Thank you so much for your 5-star review and for your continued loyalty over the past 10 years.

It means a great deal to us that you've chosen Insignia products across multiple properties and have found them to be both durable and straightforward to install. We're especially pleased to hear how much your steam room and Jacuzzi have contributed to your health and wellbeing, that's exactly the experience we aim to provide.

Thank you also for highlighting our customer support team. Providing prompt, knowledgeable assistance from installation through to aftercare is something we take great pride in, so it's wonderful to know this has made a positive difference.

We truly appreciate your recommendation and your continued trust in Insignia. We look forward to supporting you for many more years to come.

Insignia Wellness からの回答

2026年7月6日

Thank you for your 5-star review!

We're delighted to hear that Nero was able to help resolve the issue for you. Our team is always committed to providing the highest level of customer service, and it's great to know that his support made a positive difference.

Thank you for choosing Insignia, and if you ever need any assistance in the future, we're always here to help.

Insignia Wellness からの回答

2026年7月6日

Thank you for your 5-star review!

We're delighted to hear you're pleased with your Insignia product and that Jamie was able to arrange your replacement glass quickly and efficiently. We'll be sure to pass your kind comments on to him.

Providing prompt, reliable support is something we take great pride in, so it's wonderful to know you had a positive experience.

Thank you for choosing Insignia. We truly appreciate your support and hope you continue to enjoy your shower for many years to come.