Insignia Wellness レビュー 

Insignia Wellness からの回答

2026年7月6日

Thank you for your 5-star review!

We're delighted to hear that Nero was able to help resolve the issue for you. Our team is always committed to providing the highest level of customer service, and it's great to know that his support made a positive difference.

Thank you for choosing Insignia, and if you ever need any assistance in the future, we're always here to help.

Insignia Wellness からの回答

2026年7月6日

Thank you for your 5-star review!

We're delighted to hear you're pleased with your Insignia product and that Jamie was able to arrange your replacement glass quickly and efficiently. We'll be sure to pass your kind comments on to him.

Providing prompt, reliable support is something we take great pride in, so it's wonderful to know you had a positive experience.

Thank you for choosing Insignia. We truly appreciate your support and hope you continue to enjoy your shower for many years to come.

Insignia Wellness からの回答

2026年7月6日

Thank you for your 5-star review!

We're delighted to hear that you had a positive experience with our customer service team. While your twin wheel was just outside of its warranty period, we're pleased we could assist with a goodwill replacement and get you back up and running.

At Insignia, we always strive to support our customers wherever we can, and it's fantastic to know our gesture made a difference.

Insignia Wellness からの回答

2026年7月6日

We're delighted to hear that you had such a positive experience with our team. Providing helpful advice over the phone, responding promptly, and keeping our customers informed throughout the ordering process are all things we pride ourselves on.

It's great to know you found our service efficient and appreciated being able to speak to our team directly. Your feedback means a great deal to us.

Insignia Wellness からの回答

2026年6月15日

Thank you for taking the time to leave your feedback, Glen.

We are sorry to hear that you have been disappointed with your experience and understand your frustration regarding the issue with the plug mechanism.

Whilst we appreciate that component failures can be frustrating, we would like to note that this particular waste and plug system has been used across our bath range for over 15 years and has proven to be both reliable and durable. As such, the issue you experienced is not something we commonly encounter.

Although waste components are classed as serviceable parts and are not covered under our standard warranty terms, we nevertheless supplied a replacement free of charge as a gesture of goodwill and in the interests of customer service. We felt this was the fairest way to help resolve the matter, despite the component falling outside the scope of the warranty.

We are also sorry to hear of your concerns regarding the digital control panel. This is something we would be happy to investigate further should the issue still be ongoing, as electronic components are assessed separately under warranty where applicable.

Customer feedback is important to us, and we will ensure your comments are passed to the relevant teams for review.

Insignia Wellness からの回答

2026年6月2日

We're sorry to hear that your installation experience did not meet your expectations. We appreciate that encountering difficulties during assembly can be frustrating.

Our products are designed to be assembled in accordance with the installation instructions provided, and while the vast majority are installed successfully, we understand that alignment issues or access constraints can occasionally arise. We do have a technical number which is available Mon-Fri, I hope you were able to use this service.

We are also sorry to hear that a seal was missing from your delivery. I trust this issue has now been resolved?

We value all customer feedback as it helps us to continually improve both our products and the information we provide to customers during installation.

Insignia Wellness からの回答

2026年6月15日

Thank you for taking the time to share your feedback, Gary.

We are sorry to hear that your experience has not met your expectations. Following your initial report regarding the side panels, we arranged for replacement panels to be supplied and fitted, and we apologise for the inconvenience caused.

With regard to the more recent issues you have mentioned, our warranty covers the supply of replacement parts for manufacturing defects identified during the warranty period. The items referenced in your review, including the thermometer, probe gasket, door insulation, handle, and latch, are all serviceable components that can be supplied under warranty where applicable.

As with all timber products installed outdoors, some movement within the wood can occur as it naturally expands and contracts in response to environmental conditions. However, we appreciate your concerns and understand your frustration given the number of issues you have experienced.

We are pleased to hear that you are enjoying the sauna itself. While we appreciate your concerns, we remain confident that, with the appropriate maintenance and replacement of any serviceable components when required, it will continue to provide years of enjoyment.

Insignia Wellness からの回答

2026年6月2日

Thank you for taking the time to leave us a review.

We're delighted to hear that Jamie was able to assist you in finding the right product for your needs. Providing helpful advice and ensuring a smooth, hassle-free experience is exactly what we strive for, so it's great to know we achieved that for you.

Insignia Wellness からの回答

2026年6月2日

Thank you for your review. We're pleased to hear that Jamie was able to answer your question quickly and provide the assistance you needed. We appreciate your feedback and thank you for choosing Insignia.

Insignia Wellness からの回答

2026年5月13日

Hi David,

We’re sorry to hear you feel disappointed with your experience.

The sauna purchased was an ex-display model installed in September last year, and as with many outdoor timber products, some adjustment of doors and fittings can occasionally be required over time due to natural expansion and contraction caused by weather conditions. We understand this can be frustrating.

Following contact regarding the door alignment, replacement hinges and seals were supplied under the terms of the product’s parts warranty, and we have continued trying to assist with resolving the issue.

While on-site adjustments are not covered under the warranty provided, we certainly never want any customer to feel unsupported and a member of our team remains in contact to offer guidance and assistance where possible. We are also putting together additional support guidance for customers relating to routine sauna door adjustments and maintenance.

Insignia Wellness からの回答

2026年5月7日

Thank you for your wonderful review, we really appreciate you taking the time to share your experience.

It’s fantastic to hear that Jamie was able to assist you and provide the guidance needed to help bring your shower up to date. Even though your unit was installed some years ago and outside of warranty, we always aim to support our customers wherever we can.

We’ll be sure to pass your kind words on to Jamie, he’ll be delighted to hear your feedback.

Thank you again for choosing Insignia

Insignia Wellness からの回答

2026年5月6日

Thank you for taking the time to leave your feedback. We’re sorry to hear that you’ve been disappointed with your replacement floor mat.

We understand your concerns regarding the difference in the number of support grips compared to your previous model. Over time, manufacturing designs can be updated or revised, however all replacement parts supplied are produced to the correct specification for the product.

We’re sorry to hear that you are experiencing movement and noise from the mat, particularly after attempting modifications yourself. As the floor mats are designed to work within specific tolerances and fitting positions, alterations may affect how the product performs once installed.

Insignia Wellness からの回答

2026年5月6日

We’re really pleased to hear you’re enjoying your shower and that the size works well for you. Plenty of space makes all the difference. Enjoy!

Insignia Wellness からの回答

2026年5月6日

We’re so pleased to hear that you’re enjoying your shower cubicle and that it’s given you added confidence with your timber floors. It’s also great to know that you’re finding it easier to clean compared to panels and tiles; that’s a big benefit for many of our customers.

The steam option and seat are fantastic additions, so we’re sure you’ll love that upgrade when the time comes!

Insignia Wellness からの回答

2026年5月6日

Thank you for your fantastic review, we really appreciate you taking the time to share your experience.

It’s great to hear that you’re still loving your platinum steam shower after over two years, and that everything from purchase to installation went smoothly. That long-term satisfaction is exactly what we aim for.

We’re also pleased to hear that you found the product suitable for a DIY installation and that Jamie was able to support you throughout, we’ll be sure to pass on your kind words.

Thank you again for choosing Insignia

Insignia Wellness からの回答

2026年5月6日

We’re delighted to hear that you’re enjoying your Insignia steam generator and all the added features. It’s great to know it’s been such a positive experience.

A special thank you as well for mentioning Jamie and Nero; we’re pleased they were able to support you both during and after your purchase. We’ll be sure to pass on your kind words.

Thanks again for choosing Insignia.

Insignia Wellness からの回答

2026年5月6日

Thank you for your fantastic review, we really appreciate you taking the time to share your experience.

We’re delighted to hear that you’re pleased with the quality and design of your new outdoor infrared sauna, and that it exceeded your expectations. The maintenance-free aluminium exterior is definitely a popular feature, so it’s great to hear you’re enjoying that benefit.

It’s also great to know that Jamie made the purchasing process seamless, and that Craig and Alex delivered a smooth and professional installation. We’ll be sure to pass on your kind words, especially to Alex for taking the time to walk you through the controls.

Thank you again for choosing Insignia, and we hope you enjoy your sauna for many years to come.

Insignia Wellness からの回答

2026年5月6日

Thank you for your great review, we really appreciate your feedback.

It’s fantastic to hear that Jamie was able to provide such helpful and knowledgeable support throughout your purchase. We’re glad he kept you informed and worked with you while you arranged your plumber to make the process as smooth as possible.

We’ll be sure to pass your kind words on to Jamie.

Thanks again for choosing Insignia.

Insignia Wellness からの回答

2026年5月6日

Thank you for your fantastic review, Mary. We really appreciate you taking the time to share your experience.

It’s great to hear that Jamie was able to provide clear guidance throughout the selection process and maintain strong communication with both yourselves and your electrician to ensure everything went smoothly. We’re also pleased that the delivery and installation team met your expectations.

We’re delighted that you’re enjoying your hybrid sauna and finding both the infrared and traditional functions easy to use. It’s good to know the advice on finishing and maintenance has also been helpful.

Enjoy your sauna!

Insignia Wellness からの回答

2026年5月6日

Thank you for your great feedback. We really appreciate you taking the time to share your experience.

It’s fantastic to hear that Nero was able to support you both in the showroom and with your installation, and that your issue was resolved so quickly. We’ll be sure to pass on your kind words to him.