I used Insinkerator's website to order an upgrade of the waste disposal unit that had been fitted in my house for over 12 years. The new unit was despatched really quickly and the people fitting the... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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I was sent an email after having my water dispenser for 2 years with an offer of 20% off replacement filters…..unfortunately the link would not work and so I decided to call customer service who then... もっと見る
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I have used an Insinkerator waste disposer for nearly 15 years. It started leaking at the flexible outlet collar. I was hoping for a miracle and a replacement collar. Sadly there was corrosion of th... もっと見る
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Great service, attended very quickly and no problem with replacement for new during the same visit when the engineer ‘Luke’ realised the unit was beyond repair. Very surprised how good and quick the... もっと見る
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企業情報
当該企業による記述
There’s a good reason why the name InSinkErator has been synonymous with food waste disposers for nearly 100 years. After all, we created the world’s first disposer back in 1927 and are proud to be the only manufacturer who can say they have invented, designed and assembled their products in America. What began as a simple idea to help American families dispose of after-dinner food scraps has evolved to a more hygienic and sustainable way to manage many tonnes of food waste every day. Our premium food waste disposers and our collection of instant hot water taps are ideal for upgrading kitchens – improving hygiene and providing convenience.
Excellence in Customer Service
87% of calls answered within 20 seconds*
If something was to go wrong with your InSinkErator product, contacting our Customer Service team is an easy process.
連絡先
Building 2 - First Floor, Croxley Park, WD18 8YA, Watford, 英国
- 0800 389 3715
- insinkerator.uk@whirlpool.com
- insinkerator.co.uk
4.6
優良
2084件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
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Customer service was fab
Customer service was fab. Phone answered quickly and Adrian had all the info I needed.
2026年9月14日
自発的なレビュー
InSinkErator UK からの回答
Hi Sarah,
We appreciate your kind review! Our team works hard to keep wait times short and ensure our representatives have the right answers ready for you.
It is fantastic to know that your call went smoothly, and we will be sure to share your compliments to Adrian and the rest of the team.
If you ever need assistance again in the future, please don't hesitate to reach out.
Best wishes,
John
InSinkErator Customer Service
Out of warranty service Excellent
On the face of it, having 2 NeoTanks fail in 5 years is pretty poor, especially as they were 6 months out of warranty. But all credit to the guys for agreeing to send a free replacement. The guy on the phone was very helpful and even understood English humour (I believe he was American or possibly Canadian, as so many Yanks visiting the UK now claim to be)
2026年9月7日
自発的なレビュー
InSinkErator UK からの回答
Hi Mike,
Thank you for taking the time to share your review! We are delighted to hear that our team was able to support you and provide a complimentary replacement for your NeoTank.
While we certainly share your disappointment regarding the unexpected failure of your previous units, we always aim to help our customers whenever possible. We are especially pleased to hear that our advisor was helpful, efficient, and able to enjoy a bit of British humour during your call!
To maintain optimum performance of your hot water system, we highly encourage the use of genuine InSinkErator F-701R hard water filter and recommend replacing it at least every 6 months — or even more frequently depending on usage and local water conditions. By doing so, it helps protect the lifespan of your hot water system.
If you ever need any further assistance or have any questions in the future, please don't hesitate to reach back out to us.
Best wishes,
John
InSinkErator Customer Service
The phone call was helpful and informative.
The phone call was helpful and informative, hopefully remedying my InSinkErator problem. I’ve deducted a star because I believe the information, regarding my issue, (operating the unit without the air switch) should have been covered before purchase and incorporated within the included installation instructions.
2026年9月4日
自発的なレビュー
InSinkErator UK からの回答
Dear PRRC,
Thank you for taking the time to leave us a review. We are glad to hear that our customer service team was helpful and informative over the phone and that we were able to assist you in resolving your InSinkErator issue!
We also appreciate your feedback regarding the operating instructions for the air switch deactivation. We completely understand how valuable it is to have all operational details clearly outlined prior to purchase and in the included manual.
Your feedback has been passed directly to our product and documentation teams so we can look at ways to make these operational details clearer for future customers.
If you need any further assistance with your unit moving forward, please don't hesitate to reach out to us again.
Best wishes,
John
InSinkErator Customer Service
Great Service
Called this morning & spoke to a very helpful Advisor Called ADRIAN.
Offered good advise & suggestions.
Fantastic Customer Service
Thank You
2026年9月3日
自発的なレビュー
InSinkErator UK からの回答
Hi Bhupen,
Thank you so much for taking the time to share your feedback!
We are thrilled to hear that Adrian provided you with fantastic customer service and helpful advice. We will be sure to pass along your kind words to him—he will be delighted to know he made such a positive impression!
Please don't hesitate to reach back out if you ever need further assistance.
Best wishes,
John
InSinkErator Customer Service
Efficient and helpful dealing with…
Efficient and helpful dealing with issue immediately
2026年9月2日
自発的なレビュー
InSinkErator UK からの回答
Hi Truadi,
Thank you for sharing your experience with us! We are glad to hear that our team provided prompt and efficient service to resolve your concerns. Feel free to reach you to us if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Very helpful and understanding phone…
Very helpful and understanding phone call. Sorted my issue without a glitch thank you
2026年9月1日
自発的なレビュー
InSinkErator UK からの回答
Hi Bob,
Thank you for your wonderful feedback! We are thrilled to hear that your call with us went smoothly and our team able to resolve your issues quickly.
Please don't hesitate to reach back out if you ever need anything else in the future!
Best wishes,
John
InSinkErator Customer Service
InSinkErator UK からの回答
Hi Michael,
Thank you for your feedback! We are glad to hear that you are pleased with Ram's assistance. We are here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Excellent customer service
The customer service was great, Gelly talked me through exactly what I needed and sent through a discount code for the part I had to replace and a video on how to go about the installation. She was really helpful.
2026年8月24日
自発的なレビュー
InSinkErator UK からの回答
Hi Linda,
Thank you for taking the time to leave a review! We are delighted to hear that Gelly took great care of you and provided you a video for the installation. We are glad we could also help you with your purchase.
We'll be sure to share your comments with her and the rest of the team. Feel free to reach out should you have any further questions regarding installation.
Best wishes,
John
Sr. Consumer Specialist
Very helpful and clear customer…
Very helpful and clear customer service with a useful follow up email with contact numbers .Thank you.
2026年8月5日
自発的なレビュー
InSinkErator UK からの回答
Hi Jennie,
Thank you for the wonderful feedback! We're thrilled that you had a great experience with our team and found the follow-up details useful. Please don't hesitate to contact us if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Failed twice in just over 2 years
2026年8月3日
自発的なレビュー
InSinkErator UK からの回答
Dear David,
Thank you for taking the time to leave us your feedback. We are truly sorry for the initial frustration you experienced. We appreciate you speaking with us on the phone so we could work through a resolution together. I hope our call helped turn things around for you.
To keep your hot water system running smoothly and protect its lifespan, please ensure you're using genuine InSinkErator F-701R hard water filters and replace them at least every 6 months depending on your usage.
Feel free to reach out if you ever need further support!
Best wishes,
John
InSinkErator Customer Service
Our problem was speedily addressed but…
Our problem was speedily addressed but wonder if the part requested should have been sent at the same time of the order for the new tap.
Very polite and helpful customer service. Thank you
2026年8月27日
自発的なレビュー
InSinkErator UK からの回答
Hi Marian,
Thank you for sharing your review and for your kind words regarding our customer service team. We are glad we were able to resolve the issue for you quickly!
Regarding your question, certain specialised fittings or setup components are sold or dispatched separately.
Thank you again for choosing us, and please don't hesitate to reach out if you need anything else!
Best wishes,
John
InSinkErator Customer Service
Knowledgeable lady I spoke to
2026年8月24日
自発的なレビュー
InSinkErator UK からの回答
Hi Neal,
Thank you for your feedback! We're glad to hear that you are pleased with your experience with our customer service team. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Great Customer Service
Great Customer service who listen and recommended and sold the product.
Billy was his name and I would hire him immediately as he had learn the products. Great asset.
2026年8月18日
自発的なレビュー
InSinkErator UK からの回答
Hi Alan,
Thank you for your fantastic feedback! We are thrilled to hear about your experience. Billy is indeed a wonderful part of our team, and his dedication to learning our products and listening to our customers' needs is something we truly pride ourselves on. We'll be sure to pass along your comments to him and the rest of the team. He’ll be delighted to hear it!
Thank you for choosing InSinkErator!
Best wishes,
John
InSinkErator Customer Service
5 star service
My 3in1 tap broke after 6/7 years so had cause to contact the company to explore options. I used their instant video advice service where I spoke with a very helpful and polite person called Martin. Live video allowed me to display my current tap and explain where it had broken. We quickly agreed a sensible and cost efficient way forward. I don’t normally complete reviews but have chosen to do so on this occasion for two reasons. First, the live and instant video consultation is a game changer that identified the most appropriate solution quicker than all options would have done so. Second, Martin was great. Very professional, knowledgeable and extremely helpful. Five star service in all aspects. Thanks Martin.
2026年8月21日
自発的なレビュー
InSinkErator UK からの回答
Hi Allan,
Thank you for taking the time to share your feedback! We're delighted to hear that Martin was able to provide such professional, knowledgeable, and helpful support. It's great to hear that you found the new feature of our website to be a "game changer" in identifying the right solution quickly and efficiently. We'll be sure to share your kind feedback with Martin and the rest of the team.
Thank you for choosing InSinkErator!
Best wishes,
John
InSinkErator Customer Service
The girl I spoke to at Insinkerator was…
The girl I spoke to at Insinkerator was so helpful and knew exactly the bit I was trying to replace. The piece arrived within 2 days and as it was a small but vital piece she didn’t even charge me. Excellent service.
2026年8月17日
自発的なレビュー
InSinkErator UK からの回答
Hi Carol,
Thank you for your wonderful review! We're pleased to hear that our team was able to quickly identify the part you needed and get it to you within just two days. We always aim to make things as easy as possible for our customers, and we're delighted you experienced our commitment to excellent service. Thank you for choosing InSinkErator!
Best wishes,
John
InSinkErator Customer Service
Great products & service
Great products, equally good customer service & technical assistance. We have had an InSinkErator side tap for years and inevitably things fail after a while but the team are always available to assist and if parts cannot be repaired, provide assistance with replacement parts.
2026年8月18日
自発的なレビュー
InSinkErator UK からの回答
Hi Andy,
Thank you for your kind words! We're delighted to hear that you've been happy with both our products and customer service over the years. We truly appreciate your continued trust in InSinkErator and we are always happy to assist.
Best wishes,
John
InSinkErator Customer Service
Had an issue with my 3 in 1 tap
Had an issue with my 3 in 1 tap, on the boiling water side.
Had a video call with Amanda who had good knowledge and has arranged for engineer to attend.
Excellent customer service so far.
2026年8月18日
自発的なレビュー
InSinkErator UK からの回答
Hi Petes,
Thank you for taking the time to share your feedback! We're delighted to hear that Amanda was able to assist you and provide expert guidance during your call.
We'll make sure to share your kind words with Amanda and the rest of the team. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
the lady was very polite and explanied…
the lady was very polite and explanied everything in simple but clear way
2026年8月17日
自発的なレビュー
InSinkErator UK からの回答
Hi,
Thank you so much for taking the time to share your feedback! We're thrilled to hear that our team member was able assist you efficiently. Please don't hesitate to reach out if you need any further assistance.
Best wishes,
John
InSinkErator Customer Service
InSinkErator UK からの回答
Hi Peter,
Thank you for your feedback! We're glad to hear you are pleased with your after-sales experience with us. Feel free to reach out to us if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Thanks to customer support
Thanks to customer support on clear advice on issue with my 10 year old 3N1 hot water tank and the generous offer of a voucher to help towards purchase of new tank.
2026年8月10日
自発的なレビュー
InSinkErator UK からの回答
Hi,
Thank you for taking the time to share your experience with us! A 10-year run with your original 3N1 tank is fantastic, and we're so glad our customer support team could provide clear, helpful advice when it was time to assess the issue.
We always want to look after our long-standing customers, so we were more than happy to help with your replacement tank. Thank you for choosing InSinkErator!
Best wishes,
John
InSinkErator Customer Service
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