Inspire Education レビュー 

Inspire Education からの回答

2022年6月13日

Hi Ewa,

Thank you for the review and 5-star rating! Thank you for your kind words about our trainers, assessors and student services team. We're glad that they made you feel supported in every way.

We're honoured to have been a part of your study journey. And we're truly happy for you that you have achieved your goal. We wish you all the best in your path to your future accounting and bookkeeping career.

Cheers!

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年6月13日

Hi Samweel,

Thank you for your kind words and heartfelt appreciation. We're thrilled to hear you had an awesome experience studying with us. We'll be passing your kind appreciation to Moises. He'll be delighted to receive it from you.

Congratulations on completing the course, Samweel. And we wish you all the best in your future endeavours!

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年6月13日

Hi Sameer,

Thank you for the review! We're glad you found our materials useful and our support helpful. Congratulations on completing the course, Sameer! Please know that we'll always be here for you. And we wish you all the best in your future undertakings.

Cheers!

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年6月13日

Hi Miyuki,

Thank you for the feedback! We appreciate the fact that you thought of sharing your experience with us. It's understandable that doing online studies and balancing it with work is quite a struggle. That's why we are super happy to learn that you didn't hesitate to reach out to our trainers and student services team when you needed the support.

Certificate IV in Disability is not an easy course by any means. However, we're glad you found value in learning this course. And thank you for your feedback about our learning materials. We're glad that you didn't give up on your video submission. We're sure other students would find your way of tackling this subject to be extremely insightful.

Finally, congratulations to you on completing the course, Miyuki! You did it despite all the obstacles you've countered throughout your study journey. We wish you all the best in your future endeavours.

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年6月5日

Hi Ruchi,

Thank you for your support and the awesome 5-star rating! We're happy to hear that you have been well-supported by our team when you needed it. Truly, thank you for your kind words. You don't know how thrilled we are that you think highly of our trainers.

And congratulations on completing your course. We'd be glad to have you back once you've decided on your next course. Please know that we'll always be here for you.

Cheers!

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年6月5日

Hi Malene,

We are glad to hear that despite the challenges you have encountered, you were able to get through this course. Congratulations!

We wish you all the best on your future endeavours.

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年6月6日

Hi Lisa-Maree,

Thank you for taking some time reaching out to us. It sounds like you had some challenges. We have supported hundreds of graduates of this course and the qualification earned helped them advance their careers.

The Cert IV certainly is our flagship course, to which you can study at your own pace or choose from a range of flexible study options. Furthermore, entry requirements, resources needed by the student and marking timeframe are all made available and accessible via our website, course info pack and student handbook.

Please also know that trainers receive ongoing training to ensure a consistent and professional service is provided to all students. As required, our trainers and assessors are all qualified and experienced professionals in their respective course areas, they are current in training and assessment practices and work within the Standards for Registered Training Organizations, and all assess to the same benchmarks. This ensures the training our students receive is current, relevant and delivered in a way that students can understand.

We are very concerned about the marking delay, and this was particularly surprising, so I had a look into your account. I see that you enrolled in April 2021 and started working on your submissions last week of November 2021. I can see that most of your assessments were marked within 2-4 weeks which is within the standard marking time frame of 6 weeks as published in our website and clearly stated in the student handbook. Extended marking time frame is not our normal standards in operation, and we do send notification in those very rare events.

We also have tight timeframes around responding to students’ questions, and our call booking system and message centre are always available via the Hub. We also have our forums and our live Q&As with our trainers. I can see several support calls with our trainers and student portal messages, so I am unsure where you think our support and feedback fell short.

We wish you all the best and Congratulations for completing the course.

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年6月5日

Hi Hsiao-chin Yu,

Thank you for the awesome 5-star rating and review! We always aim for 100% customer satisfaction, and it looks like we hit it off with you.

And it also looks like you greatly enjoyed your interaction with our student services team and trainers. We're glad to hear it. Don't worry! We'll be sharing your sentiments with the rest of the team. They will be happy to hear it!

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年5月31日

Hi Vandana,

Thank you for the 5-star rating. We're glad to hear that you had a wonderful time interacting with our trainers. It makes us happy that they were able to support you at your convenience whenever you need them.

Congratulations on completing your course, Vandana! And we wish you all the best in whatever you may do from hereon.

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年5月30日

Hi Louise,

Thank you for the fantastic review and five-star rating! We're happy to receive feedback from you regarding our handbook. And thank you as well for complimenting our trainers.

And we're glad that we were able to assist you during the unforeseen disasters we've had. We understand that the pandemic especially has caused our students to struggle. So it was our pleasure to lighten your burden so that you could see your study journey through to the end.

With that said, congratulations on completing your course, Louise! And we wish you success in your future endeavours.

Cheers!

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年5月29日

Hi Seb,

Thank you for taking the time to give us your feedback. We're glad you have been well-supported by our team. But it is saddening to hear that you had a hard time doing your course online.

We understand that doing something you're not familiar with can make you struggle. But don't worry! We are always reviewing how we can improve the student experience in many ways. We hope that the next time you pursue another course with us, you'll have a more enjoyable time.

Cheers!

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年5月27日

Hi Shi,

Thank you for your feedback! We're glad you had an excellent time studying with us. And thank you for especially mentioning our Student Services team, Vocational Placement team and our Training team. We'll share your review with the rest. It will surely brighten their day.

All the best to you, Shi! Please know that we'll always be here for you. And we'd love to have you should your future study goals bring you back.

Cheers!

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年5月27日

Hi Sarah,

Thank you for thinking of leaving us a review and a 5-star one at that! We're glad Kim was very helpful to you. We'll let her know that you think so.

We'll always be here for you, Sarah! If you have any questions, comments, compliments or concerns, please don't hesitate to reach us at feedback@inspireeducation.net.au.

Cheers!

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年5月24日

Hi Krystal,

Thank you for the feedback! We're always happy to hear from our students. It's great that you liked the course. That your trainers gave you timely support is also a cause for celebration!

We're honoured by your 5-star rating, Krystal. And it has been wonderful to have been a part of your study journey. Please know that we'll always be here for you.

Cheers!

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年5月22日

Hi Elena,

Thank you so much for sharing your thoughts with us in this review. We're happy to know that you think so highly of your trainer! We'll be sharing your sentiments with your trainer.

Congratulations, you did it! We wish you all the best in your future endeavours. Cheers!

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年5月23日

Hi Emma,

We are sorry to hear you are frustrated with the qualification you have undertaken.

First of all, please know that our trainers and assessors are all qualified in their course areas in compliance with the Standards for Registered Training Organizations 2015.

We are very concerned about your trainer booking comments. This was particularly surprising because we offer all students 2 phone calls a week to talk with their trainer. This way, all students have the ability to speak with their trainer to keep moving through their course. If we remained tied up with 1 student all day, we wouldn't be able to support our other students too I am afraid. It's actually something we are very proud of. Universities only give a few minutes only once a week to student, and many low-cost training organizations often charge for additional support like this. Instead, we offer both low pricing and the ability to contact your trainer at least twice every week during your course.

We can see several unanswered support calls with our trainers all with multiple attempts to reach you. We also can certainly see that where you have contacted us for support via phone calls and hub messages, our trainers and admin staff were able to answer your queries and provided guidance wherever and whenever possible.

As with the certificate mailing, we apologize for this inconvenience. We mail out certificates every Friday and send the congratulatory email days prior to confirm student’s mailing address. We did not receive any response and in this regard address in your student portal is assumed correct and we posted out your certificate as scheduled. We were able to rectify and mailed your certificate out to your new address.

We wish you all the best and Congratulations for completing the course.
Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年5月22日

Hi Kate,

Thank you for taking the time to leave us your feedback. We're immensely glad to hear that our trainers have been a great source of support and guidance for you! It's great to know that studying online has suited you well.

Congratulations on completing the course, Kate! We'll always be here should your future study goals bring you back. And we wish you all the best in your future endeavours.

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年5月22日

Hi Harpreet,

Thank you for the feedback! We're glad our staff proved to be very helpful to you. It's our pleasure to be of help to you. Should you have any questions, concerns, compliments, requests or comments - please don't hesitate to email us at feedback@inspireeducation.net.au.

Cheers!

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年5月22日

Hi Melissa,

Thank you so much for sharing your experience with us! The feedback is so beautifully-written that it almost brought tears to our eyes. Thank you for your kind words and praise toward our materials, our trainers, and your overall appreciation. Recommending us to others transmits your trust in us as a training organisation. Thank you for your trust.

Lastly, congratulations on completing the course and securing a new job, Melissa! We're so happy and excited for you! We wish you all the best in your new career!

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年5月22日

Hi Michaeldopeage,

Thank you for the 5-star rating! We're glad to know that you received all the support you ever needed while studying with us. We want you to know that it was also a joy for us to have you. We will always be here for you, especially if your future study goals bring you back!

Cheers!

Warm regards,
Victoria F.
Feedback Team Representative