Inspire Education レビュー 

Inspire Education からの回答

2022年5月20日

Hi Michelle,

Thank you for the 5-star rating and the beautifully-written review. We're immensely happy to hear about your experience interacting with your trainers and your fellow learners in your Zoom class. We strive to do what we can to support our students, and we're glad you think so highly of us in this aspect.

Thank you as well for recommending us to others. Your trust in us as a training organisation is very valuable. We will be sharing your kind sentiments with the rest of the team.

And finally, congratulations on completing the course, Michelle! We wish you all the best in your future endeavour.

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年5月16日

Hi Aimee,

Thank you so much for taking the time to leave us your review - and 5-stars at that! We're happy to hear that you have had no problems getting support from our team whenever you need it.

We want you to know that we'll always be here for you. It's been a pleasure! We wish you all the best.

Cheers!

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年5月16日

Hi Ghada,

Thank you for leaving us your feedback. You are truly inspiring. You pushed through the obstacles, and you've finally completed your course. It was our pleasure to be your support every step of the way.

Congratulations, Ghada! And we wish you all the best in your future endeavours!

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年5月16日

Hi Leila,

Good to hear from you! Thank you for thoughtfully leaving us your review. We're glad you received all the support whenever you needed it.

We always strive for 100% customer satisfaction, and it looks like we have achieved that with you! We wish all experiences would be "five stars".

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年5月16日

Hi Amandeep,

Thank you for your kind words! We're also happy that you've had a great time with us. We'll always be here for you should your future study goals bring you back.

Cheers!

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年5月13日

Hi Monserrat,

Deciding to commence on a new study journey and starting a new qualification should be an exciting time, I am sorry to hear that you have had these concerns. Our apologies as we were not able to identify you with the information made available to us via this review. We respond to online reviews and invite contact for us to be able to know how we can help a student move forward.

We appreciate that you may have written your message and made your commentaries in a state of frustration. If you would be willing to talk further about your concerns, please send us an email at feedback@inspireeducation.net.au at your most convenient time.

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年5月8日

Hi Ann,

Thank you for sharing your thoughts with us. We're glad your interactions with our trainers and assessors have been worthwhile. Thank you for your feedback regarding The Hub. We're happy that you were able to navigate through the website smoothly.

Once again, thank you for your feedback! Cheers!

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年5月8日 に更新

Hi customer,

Thank you for taking the time to share your experience with us. We're glad our team has been quite helpful to you. And we're happy to hear that you navigated through the module smoothly.

Let us know what else we can do for you! Cheers!

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年5月8日

Hi Mohammed,

We are sorry to hear you are frustrated with the qualification you have undertaken.

Although studying online can be challenging and frustrating at times, we believe that providing our students with as much support as possible will try to alleviate the challenges and difficulties they may encounter.

We regret that the online study pathway did not meet your expectations. It is our aim to create an inclusive and supportive environment for students to reach their full potential and eventually reach their study goals. Juggling work, family and studies can really be challenging, aside from our call booking system, course queries can be relayed to trainers and assessors through the student portal messaging system which is accessible 24 hours a day 7 days a week. This allows student more flexibility in their studies.

We are really concerned to hear of your concerns, so we had a look into your account. We can see several support calls and student portal messages with our trainers, more than 6 months combined non-standard and courtesy extensions to allow you additional time in completing the course.

While our trainers and assessors and admin staff may provide guidance or assistance to our students, it remains our student's responsibility to know the course requirements and how to move forward with what is needed and complete the requirements to the satisfaction of the unit of competency. With all the guidance and assistance, we provided, we are unsure where you think our support fell short.

We do have full confidence although rigorous, undertaking our qualification ensures that you meet all the industry requirements. We have supported hundreds of graduates of this course and the qualification earned helped them advance their careers.

We wish you all the best on your future endeavours.

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年5月8日

Hi Candy,

Thank you for your 5-star review! We're happy to hear about your awesome experience interacting with our trainers. We always strive for 100% customer satisfaction, and it looks like this has been the case with you. We want all experiences to be "five stars".

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年5月3日

Hi Julia,

Thank you for taking the time to share your feedback with us.

We are really concerned to hear you have not been supported well, so I had a look into your account. I can certainly see that where you have contacted us for support via phone calls and hub messages, our trainers and admin staff were able to answer your queries and provided guidance wherever and whenever possible.
We continue to assist our students at this difficult time, and we have formal policies and specific guidelines and support services to do this. The standard and non-standard extension policy is detailed and accessible through the student handbook.

We sincerely appreciate your insight about the course you have undertaken. We are glad to be part of your study journey, congratulations in completing the course and all the best on your future endeavors.

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年5月3日

Hi Nicole,

Thank you for taking the time to write about your study experience.

We apologize that our service did not satisfy your expectations, I can certainly see that where you have contacted us for support via phone calls and hub messages, our trainers and admin staff were able to answer your queries and provided guidance wherever and whenever possible.

We wish you all the best on your future endeavours.

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年5月3日

Hi Taco,

Thank you for your review, we appreciate the feedback and apologize for your frustration on your recent study experience.

The Cert IV TAE certainly is our flagship course, to which you can study at your own pace or choose from a range of flexible study options. It is great that you were able to attend our virtual class and enjoyed this learning pathway.
We deliver the training of our distance courses in an online format. Students are provided with all learning materials, assessment tools, student forums, webinars and other resources required to complete their particular course. Students are then able to work through these learning materials at their own pace.

We love supporting our students, and we have always made available a myriad of communication systems including the trainer phone call booking system, the 24/7 message centre, the forums, as well as regular scheduled live Q&As with our trainers. These are all available in your student portal. Communication channels are integrated in our HUB to ensure we always provide a seamless student experience.

We have supported hundreds of graduates of this course and the qualification earned helped them advance their careers. We sincerely appreciate your insight about the course you have undertaken. We are glad to be part of your study journey, congratulations in completing the course and all the best on your future endeavors.

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年5月3日

Hi Brenda,

Thank you for taking the time to bring this to our attention.

We appreciate that you may have written your message and made your commentaries in a state of frustration. We really do want to assist in any reasonable way we can, and we understand that studying online can be at times challenging and even frustrating for students. We certainly try to alleviate this wherever we can and support you as much as possible.

We are really surprised to hear that you have not been supported well, so I had a look into your account I can certainly see that where you have contacted us for support via phone calls and hub messages, our trainers and admin staff were able to answer your queries and provided guidance wherever and whenever possible. Furthermore, not logging in to your account triggers a mechanism for welfare check emails and call and we have continuously sent you these emails via the student portal. Going to your account is very important as that is where all the webinars both live and recorded is located along with our Hub message support system.

We have always made available a myriad of communication systems including the trainer phone call booking system, the 24/7 message centre, the forums, as well as regular scheduled live Q&As with our trainers. We have tight timeframes around responding to student’s questions, communication channels are integrated in our HUB to ensure we always provide a seamless student experience.

While our trainers and assessors and admin staff may provide guidance or assistance to our students, it remains our student's responsibility to know the course requirements and how to move forward with what is needed and complete the requirements to the satisfaction of the unit of competency. With all the guidance and assistance, we provided, I am unsure where you think our support fell short.

Brenda, please send us an email at feedback@inspireeducation.net.au at your earliest convenience, it would be greatly appreciated. We would love to discuss further what went wrong so we can help you move forward from this situation.

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年5月3日

Hi Corey,

We thank you for reaching out and being open with us. We are very sorry for your understandable frustration about the interactions you describe and that you felt misled in several directions. This is not our standard practice and certainly not the experience we want our students to have.

As part of our continuous improvement process, we are doing a full analysis through an investigation on the issues you have raised, the root cause, the impact and how to prevent this from happening again.

We are glad to hear that despite the challenges you have encountered, you were able to get through this course. Congratulations! We wish you all the best on your future endeavours.

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年5月1日

Hi Sanju,

Thank you kindly for the 5-star rating! Thank you as well for sharing your thoughts and experiences with us. We understand how hard this pandemic has hit everyone. And we are very optimistic that we will soon see the end of it as a global crisis.

Thankfully you reached out to us, and we were able to give you all the help and support you needed. You allowed us to be there for you. And we want you to know that we will always be here for you, especially if your future study goals bring you back!

Congratulations on completing the course, Sanju! We wish you all the best.

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年4月29日

Hi Cathie,

Thank you for taking the time out of your day to share your thoughts with us. We're glad you liked the course. And excellent advice as well regarding the workbook!

Congratulations on completing the course, Cathie. We wish you all the best!

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年4月27日

Hi Pat,

Thank you for taking some time reaching out to us. It sounds like you had some challenges. We are really concerned to hear that our service has led to your frustrations, and we like to offer some clarity on the matter.

Please know that with the TAE upgrade course, the 3 months duration is based on nominal hours as endorsed and developed by industry experts in conjunction with the VET industry. As a training organization we do not develop training packages; we instead have to adhere to any changes to scope and industry as mandated to us.

We are also incredibly surprised by your comments on the assessment marking and feedback delays, so I had a look into your account. I can see that most of your assessments were marked within 1-2 weeks which is within the standard marking time frame of 6 weeks as published in our website and clearly stated in the student handbook. Extended marking time frame is not our normal standards in operation, and we do send notification in those very rare events.

We continue to assist our students at this difficult time, and we have formal policies and specific guidelines and support services to do this and this why we granted you a 2-month non-standard extension to allow you additional time to complete your course. Please know that while our trainers and assessors may provide guidance or assistance to our students, it remains the student's responsibility to complete the requirements to the satisfaction of the unit of competency.

We sincerely appreciate your insight about the course you have undertaken. We are glad to be part of your study journey, congratulations in completing the course and all the best on your future endeavors.

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年4月25日

Hi Ashleigh,

Thank you for taking the time to share your experiences with us. We'll take your feedback regarding the questions and share it with our team. Thank you so much for letting us know about it.

While the learning method is different from person to person, we have to admit that your approach is quite interesting. But we'll always be here should you ever need the support of any sort.

Congratulations on completing your Diploma of Early Childhood Education and Care, Ashleigh! And with your unique way of approach, we're sure you'll do great in your future endeavours.

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年4月25日

Hi Suzana,

Thank you so much for your sweet compliments! Your words transmit your trust in us as a training organisation, and we're grateful for it. We've built up an environment where flexibility and support are given to our students so that they may reach their full potential. And it looks like we achieved that with you!

Congratulations on completing your course! We hope you have an amazing adventure in your future endeavours.

Warm regards,
Victoria F.
Feedback Team Representative