IQS Chartered Surveyors レビュー 

I was really pleased with the fast turnaround on my level 3 building Survey I had done last month. I would definitely recommend.

As the homeowner’s partner and someone living in this property every day, I feel compelled to share our experience with IQS.

My husband instructed IQS to carry out a Level 2 HomeBuyer’s Survey in July 2025 before we bought our home. Before proceeding, we had very clear conversations about the condition rating system used in the report and relied heavily on it when deciding whether to go ahead with the purchase.

As explained in the survey:
• Level 2 means minor defects or issues that are low priority and manageable.
• Level 3 means defects are present and should be addressed, but they are not considered urgent or critical.
• Level 4 means significant defects that are likely to fail and require serious investigation or remedial work.
• Level 5 means severe defects requiring immediate action.

We were very clear that we would not proceed with the purchase if any Level 4 or Level 5 issues were identified. The IQS report did not flag any Level 4 or Level 5 concerns and described the property as being generally in good condition. Based on this, and trusting the professional judgement behind those ratings, we decided to go ahead.

The reality after moving in has been heartbreaking. Almost immediately, the house smelled damp. We noticed white salts coming through the walls in the hallway and living room, mould forming around window frames, and severe damp affecting the main staircase area. These were not subtle issues and quickly became impossible to ignore once we were living there.

We arranged a specialist damp and timber survey because we knew something was seriously wrong. That survey confirmed extensive, long-standing damp throughout the property, including extremely high moisture readings and damage to walls and timbers. We were told these problems had clearly been present for a long time, which was devastating to hear, because it meant they should have been identified or at least clearly reflected in the survey ratings before we bought the house.

What should have been an exciting new chapter for us has turned into months of stress, anxiety, and disruption. We are now facing repair costs of over £30,000, living with ongoing damp and mould, and constantly worrying about the impact on our health and the safety of our home.

When we raised a formal complaint with IQS, we hoped for some accountability. Instead, they relied on the limitations of a Level 2 survey and did not properly address why such obvious and serious issues were not reflected in the condition ratings we relied upon when making our decision.

Based on our experience, I would strongly urge anyone to think very carefully before using IQS. Trusting their survey and rating system has cost us financially and emotionally, and I would hate for anyone else to go through the same situation.

I instructed IQS to carry out a Level 2 HomeBuyer’s Survey in July 2025 prior to purchasing my property. The report concluded that the property was generally in good condition, with only minor or moderate issues identified.

After moving in, it quickly became clear that there were significant and long-standing damp problems that had not been identified. These included visible efflorescence salts on internal walls, persistent damp odours, mould around window frames, and severe moisture issues in the main hallway and staircase. A specialist damp and timber survey carried out shortly afterwards confirmed extensive, long-term damp throughout the property, including extremely high moisture readings and deterioration to walls and timbers.

I raised a formal complaint with IQS and provided the specialist report and supporting evidence. Unfortunately, the complaint process was very frustrating. Rather than addressing why these visible and material defects were missed or understated, IQS relied heavily on the limitations of a Level 2 survey and ultimately declined to accept responsibility.

The consequences have been severe. I am now facing remedial works costing over £30,000, alongside significant disruption, stress, and ongoing concerns about damp and mould within the property.

Based on my experience, I would strongly advise others not to use IQS if they want a survey they can rely on for such a significant financial decision.

I would really recommend. Was done really quickly and attention to detail was second to none. The report was really easy to follow and included a lot more than I anticipated! Very pleased.

Very happy with the Level 2 survey undertaken, Matthew Meadmore was thorough and spotted a number of things that we hadn't noticed during our viewings. Seamless experience, IQS booked in the visit directly with the Estate Agent within a few days of instruction and the report was turned around within a week, containing good detail and helpful photos.

Good competitive price, detailed report and liaised directly with estate agents so didn't need to do anything. All within a speedy time frame. highly recommend

Great service, fast and professional. Great contract throughout the process, came recommended and delivered

Fast, Professional and high quality - No Complaints

We were extremely pleased with the survey and service we received. Everything was handled promptly, clearly, with real attention to detail. The team kept us updated throughout and made the whole process stress-free. We wouldn't hesitate to recommend them!

We had the survey done which was carried out within three weeks of booking and was satisfactory. However I paid extra for a drone survey of the roof which was never carried out as in a no fly zone. Despite being told the extra £100 I paid for this additional survey would be refunded, it has yet to appear in my bank. They do not reply to emails and despite being told they have sent to their accounts team over a month later nothing! Don’t trust them with your money and make sure you check what you’re paying for!

Arnold Weeda surveyed my home and was professional, efficient and unfailingly polite. He gave me a sense of some of his findings and explained them in understandable terms. Really good job!

Good response . Good survey and value for money . Thank you.

The survey was carried out quickly and the report was only a few days after survey.
The report was comprehensive and gave details of the condition of the property and what needed to be done to improve it with the relavent degree of severity identified. It was the most comprehensive survey report my wife and I have seen.

From beginning to end the whole process was made incredibly easy. They were very friendly, helpful and professional. I would thoroughly recommend them.

Had a level 3 home survey from IQS. Survey was booked quickly and the report turn around time was very good also. Quality of the report was excellent with nothing needing further explanation everything was laid out clearly and able for the lay person to understand.

I reviewed Trust Pilot before booking a survey with IQS. The service I received was great. Quick response. Report came in bank on time. Would definitely recommend and use again in the future.

I appointed IQS after speaking with them on the phone about time lines. Really helpful staff and they were able to book the survey in for us in the time we needed. The booking service online was really good and easy to use. I received the report after 5 working days and we are really impressed at how thorough and detailed the survey is. Really great value for money, would definitely recommend IQS.

Very detailed report with lots of pictures
We were able to use the report to get a reduction in the purchase price of the property

We chose a Level 2 survey for an older house. We already knew we had some problems to fix, so our survey choice was intended more as a safety back up than anything else. As it turned out, we were glad we made that choice. Our surveyor backed up what we knew, as well as giving us details of issues we had not spotted.
He was also able to give us very helpful hints and guidance over the phone and we were able to renegotiate our purchase price.
This company was helpful and easy to contact. We would recommend them.