IRCTC レビュー 446

OPEN LETTER to Railways Minister & CEO, IRCTC

IRCTC's online ticket reservation is a DISASTER for Foreign Tourists. The portal's interface is so poorly designed that it NEVER WORKS!!! The Customer Care is a JOKE. You can't talk to anyone on the phone. They communicate via emails only and the replies are generic auto-generated nonsense. Issues/concerns raised remain unresolved even after you have returned from your vacation. It's a nightmare to book Indian train tickets on IRCTC, particularly regarding the website's user interface, payment issues with international cards and confusion with the Foreign Tourist Quota (FTQ) system. I am still having challenges with verification of my USA phone number (can't receive OTP), leading to a frustrating experience when trying to book tickets.

Expected to have a great experience. On 26th January 2025, we were to travel by Madgaon - Dadar Tejas Express Train no. 22120. The train departed at 11:45 pm - a full 9 hrs. behind schedule. The toilets were in unmentionable condition - not in 1 but in 2 adjoining compartments.

There was no water in the toilets after 3 am.

Finally the train arrived at Dadar at 11:40 am. A harrowing experience to say the least. Operational delays are understandable, but when you are ferrying passengers at such premium prices, at least take care of hygiene, comfort and service. There was no explanation given for the unacceptable 12 hr. delay. Had you been in a developed country (mind you your tickets are priced as in developed countries), you would have been made to pay for this lackadaisical attitude. Pathetic. Tejas = pathetic.

Need to more better
Toilets are very discasting
Fully dirty

Literally the worst. Sirf paisa khana hai or kaam kuch nhi krna ...itni gandi website hai na OTP aata..or paise kat jate ticket confirm nhi hota...why do much delay? Please work on your website. Hire some good developers

Wrost food in train wrost

IRCTC WATER BOTTLE NAME IN COVER ONLY HINDI ENGLISH TAMIL USING NAME RAIL NEER.. PLS USE IN NAME TAMIL LETTERS. THIS IS TAMILNADU DONT USE ENGLISH HINDI

I suffered a minor injury while laying down the bedding, the staff asked me to call 139, and immediately I got two response calls assuring me of a medical team at the next station. A team of three including a policeman barged into our 2-tier AC with First Aid, and left only after I was treated
and advised on follow-up. We were on the Chennai Express, by next morning at Chennai, the wound had dried up.

My family and I have been praising the IRCTC ever since.

We book train tickets by paying full amount. But if there is a waiting list, it will be automatically cancelled. But you can't get full cash back. This is a loss for the customer.

It's better to take e-rikshaw rather than booking a train ticket on IRCTC

WORST BOOKING WEBSITE IN THE WORLD. NEVER TRUST THIS SHITTY WEBSITE. WHILE BOOKING TATKAL AND WHEN AM ON PAYMENT PAGE IT SHOWS WEBSIRE UNDER MAINTENANCE. i LOST MY TICKET AS WELL

My recent train journey with IRCTC was an absolute disaster from start to finish. The level of service, or rather, the complete lack thereof, was appalling and left me utterly disgusted.
The state of the accommodations was simply deplorable. The pillow covers were torn and frayed, looking more like rags than something meant to provide comfort. The bedsheets were stained and grimy, reeking of a musty odor that made sleep impossible. It was clear that basic hygiene and cleanliness were not a priority for IRCTC.
The management, or what passed for it, was a complete farce. Instead of addressing passenger concerns and resolving issues, the managers were engaged in heated arguments with frustrated travelers. Their behavior was unprofessional and completely unacceptable. It was evident that they lacked any empathy or concern for the passengers' well-being.
But the most appalling aspect of the journey was the sheer disregard for basic hygiene and consideration for fellow passengers. A group of seemingly illiterate individuals were consuming Chicken Biryani throughout the journey. Their disregard for hygiene was appalling. They touched everything – the seats, the windows, even the food cart – with their greasy, unwashed fingers, completely oblivious to the discomfort and disgust they were causing to their fellow passengers, particularly vegetarians. Their blatant disregard for the feelings and sensitivities of others was truly shocking.
The entire experience was a complete and utter disgrace. IRCTC, with its shoddy services and complete lack of regard for passenger comfort and hygiene, has utterly failed to live up to even the most basic standards of hospitality. I strongly advise anyone considering traveling with IRCTC to reconsider their decision. This was, without a doubt, the worst travel experience of my life, and I sincerely hope that no one else has to endure such a horrific ordeal.
We were travelling from Patna to Mumbai. We were completely pissed 😡 off by the state of the train.
There were black stains all over the compartment.
I would surely request all to think as many times as you can before booking any ticket.
There are trains like Vande Bharat and Shataabdi, they are mostly good but such trains like this was unacceptable.

Train no 03398 is very bad service the train is never reached destination on time.
Very bad experience on 26th of dec.

Washrooms are absent of water and they are very dirty and there are a lot of cockroaches. In general the train is in a very critical situation.
TRAIN N: 12715 SACHKAND EXPRESS

Worst railway in whole world and the irctc app is the worst booking app I've ever seen they're not reliable and not worth either you can travel in bus instead of travelling in these the app has so much bugs and no relevant information in these absolutely worse i can't even book a ticket in that app. The app shows there are 425 seats in tatkal while I try to book it regrets

Worst experience, unable to handle the traffic and logout for each refresh.

It has been a wonderful experience travelling from abd to mum and back again through vande bharat

The hospitality provided is awesome and the cabin crew was very caring and compassionate

Wishing irctc to keep growing and making India proud

I would give it zero stars if I could. What a terrible website and app. It keeps saying "Invalid user" when I try to login. It doesn't let me reset password by not sending an OTP at all! I called the customer care which is anpther horrible experience. It kept saying PNR is invalid when in fast it is actually valid and never connected me to an agent. All in all, what a terrible experience to be dealing with irctc. Avoid it.

To purchase tickets train tickets you must login with OTP sent to email. After over a month of trying we finally got out OTP. They took a fee from our credit card because we are an international traveler. Completely accepted this, but then could go not further until they verified our phone number by sending another OTP. After 2 days of trying and more than 20 attempts we have decided to abandon train travel in India as impossible to purchase tickets.