Ordered 3 items after visiting an Iris Galerie store in early July. We were told delivery would take about 2 weeks to London. I contacted them early August after not hearing anything from them to be t... もっと見る
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We first discovered this concept in Venice but then stumbled across it again in York. We had our eyes redone and the quality difference was amazing. Lucy wasnt just there to sell a product or i... もっと見る
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Agence Grand Place à Bruxelles. J'avais planifié cette expérience en famille. Nous avons été très bien reçus et conseillés par Ahmad. Les photos sont superbes. Nous avons dépensé plus que prévu, par... もっと見る
Skøn oplevelse i boden på Bakken, sød og oplysende ekspedient. Vi fik taget billeder og bestilt, og pakken kom før end forventet. Billedet er 100% i orden, uden nogle fejl og mangler. Næsten ked af... もっと見る
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企業情報
当該企業による記述
Chez Iris Galerie, vous êtes l'œuvre d’art. Nous proposons une expérience unique : capter l’essence du regard et immortaliser votre iris grâce à une technologie alliant photographie et impression de haute qualité. L’unicité, les couleurs et les détails de vos yeux sont notre inspiration. Découvrez la beauté de votre iris seul, en couple, entre amis, en famille... Et laissez-vous envoûter par vos yeux et ceux de vos proches.
連絡先
60 Rue La Boétie, 75008, Paris, フランス
- +33181701948
- contact@irisgalerie.com
- irisgalerie.com
3.9
ほぼ満足
276件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューの 74％に回答しています
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Très bon accueil et très gentils ☺️
2026年10月1日
自発的なレビュー
Iris Galerie からの回答
Bonjourr Madame Perrenoud,
Merci beaucoup pour votre avis positif !
Nous sommes absolument ravis que votre expérience vous ait plu.
Au plaisir de vous revoir dans l'une de nos galeries !
L'équipe Iris Galerie
Iris Galerie からの回答
Hello Ms. Hesse,
We are very sorry we did not meet your expectations. Your welcome is essential to us and we want your experience with us to be as pleasant as possible.
We will pass on your comments to the relevant team to ensure that it won't happen again. We invite you to come back in one of our galleries so that you can turn your iris into a work of art!
Thank you for your feedback, and your understanding.
The Iris Galerie team
contact@irisgalerie.com
Har lige haft en meget ubehagelig…
Har lige haft en meget ubehagelig oplevelse af en personale i Iris Galerie på Strøget. Nul kundeservice, nul respekt og nul empati. Jeg anbefaler at i holder jer væk.
2026年9月30日
自発的なレビュー
Iris Galerie からの回答
Hello Ms. Engström,
We are very sorry we did not meet your expectations. Your welcome is essential to us and we want your experience with us to be as pleasant as possible.
We will pass on your comments to the relevant team to ensure that it won't happen again. We invite you to come back in one of our galleries so that you can turn your iris into a work of art!
Thank you for your feedback, and your understanding.
The Iris Galerie team
contact@irisgalerie.com
Shockingly poor quality
2026年9月26日
自発的なレビュー
Iris Galerie からの回答
Hello Mr. Emil,
We are very sorry for not meeting your expectations. We insist that each customer validates the artwork in the gallery before printing or ordering. We understand your disappointment with a production problem and are committed to investigating the issue and finding a solution. Please, contact: contact@irisgalerie.com, explaining the problem, giving your contact details, and sending photos.
Thank you for your patience and understanding.
The Iris Galerie team
contact@irisgalerie.com
Had a very bad experience
Had a very bad experience. We paid for display art for 2 sides and one side has the name backwards. Store told me that they will fix it but customer service is not responding .
2026年9月24日
自発的なレビュー
Iris Galerie からの回答
Hello Guneet Kour,
We’re very sorry to hear about your experience and understand your frustration regarding the concerns you’ve raised about your order and the communication with our team.
We have checked your case and can confirm that our Customer Care team is currently reviewing the situation and the points you have reported.
We sincerely apologise for the frustration and inconvenience caused, and we appreciate your patience while your case is being reviewed.
The Iris Galerie team
contact@irisgalerie.com
FILE PERSI, RIMBORSO NEGATO E CENSURA. Se c'è un problema, SE NE SBATTONO!
Esperienza vergonosa con la galleria di Verona. Finché dovete pagare e sorridere va tutto bene, ma al minimo problema vi abbandonano completamente.
•DISASTRO E INDIFFERENZA: Ho acquistato il pacchetto digitale, ma i miei file ad alta risoluzione sono stati persi per un loro errore di sistema (come confermato da loro nel Ticket che ho dovuto aprire per una risposta). Risultato? Se ne sbattono: nessuna soluzione, nessun supporto.
•NIENTE SERVIZIO, NIENTE RIMBORSO: Nonostante l'errore sia solo ed esclusivamente loro, si rifiutano categoricamente di rimborsare i soldi del pacchetto digitale mai consegnato. Vi prendono i soldi e spariscono.
•CENSURA SUI SOCIAL: Se provi a chiedere spiegazioni nei commenti su Instagram o Facebook, l'unica cosa che sanno fare è cancellare i messaggi per nascondere la loro incompetenza ai nuovi clienti.
Un comportamento commerciale ridicolo. Ho già attivato il chargeback bancario per riprendermi i soldi e inviato segnalazione all'AGCM (Antitrust).
Se non volete rischiare di buttare soldi e trovarvi senza risposte di fronte a un loro errore, ANDATE ALTROVE!
2026年8月10日
自発的なレビュー
Iris Galerie からの回答
Buongiorno Laura Montini,
Ci dispiace sinceramente che la sua esperienza con Iris Galerie non abbia soddisfatto le sue aspettative. La soddisfazione dei nostri clienti è molto importante per noi e desideriamo che ogni esperienza con Iris Galerie sia il più piacevole possibile.
Abbiamo preso nota dei suoi commenti e li abbiamo trasmessi al team interessato, che sta attualmente esaminando il suo caso.
La ringraziamo per aver condiviso il suo feedback e per la sua comprensione.
Lo Staff Iris Galerie
contact@irisgalerie.com
Iris Galerie からの回答
Thank you so much for your positive review!
We are delighted to know you loved your experience.
We look forward to seeing you again in one of our galleries!
The Iris Galerie team
THIS COMPANY IS A SCAM
THIS COMPANY IS A SCAM! They do not deliver the product as advertised as reviewed by other customers. When I pointed out the differences, customer service still tried to gaslight me and ignored my subsequent emails.
I will take all the possible legal recourse against Iris Galerie.
2026年9月16日
自発的なレビュー
Iris Galerie からの回答
Hello Ms. Ye,
We’re very sorry to hear about your experience and understand your frustration regarding the concerns you’ve raised about your order and the communication with our team.
We have checked your case and can confirm that our Customer Care team is currently reviewing the situation and the points you have reported.
We sincerely apologize for the frustration and inconvenience caused, and we appreciate your patience while your case is being reviewed.
The Iris Galerie team
contact@irisgalerie.com
Avoid. No delivery or explanation on delay after 3 months
Ordered 3 items after visiting an Iris Galerie store in early July. We were told delivery would take about 2 weeks to London. I contacted them early August after not hearing anything from them to be told there was an issue with my order, but was reassured that this had been fixed. Mid September I contacted them again but got no response. I contacted them again 2 days ago. No response. I’m now going through my credit card company to dispute the transaction.
2026年7月10日
自発的なレビュー
Iris Galerie からの回答
Hello Mr. Norman,
We are very sorry that your experience did not meet your expectations. We understand how frustrating it must be to have been waiting for your creations for so long, especially without receiving the updates you were expecting.
Your satisfaction is very important to us, and we regret that we did not provide you with the level of communication and service you should have received.
We have taken note of your comments and can confirm that your case is currently being reviewed by our Customer Care team.
Thank you for your feedback and for your patience and understanding.
The Iris Galerie Team
contact@irisgalerie.com
Commande non reçue
Commande non reçue
J'ai passé une commande le2 août 26 mais je n'ai jamais rien reçu. Le montant a bien été débité, mais le colis n’est toujours pas arrivé. Mes messages au service après vente sont restés sans réponse. C'est inacceptable.
2026年9月18日
自発的なレビュー
Iris Galerie からの回答
Bonjour Madame Umuhoza,
Nous sommes sincèrement désolés de ne pas avoir été à la hauteur de vos attentes. Votre satisfaction est la priorité d'Iris Galerie et nous essayons d'être les plus attentifs possible à nos clients. Pourriez-vous nous écrire à l'adresse : contact@irisgalerie.com en précisant vos coordonnées ? Nous reviendrons vers vous rapidement pour vous apporter une solution.
Merci beaucoup pour votre patience et votre compréhension.
L'équipe Iris Galerie
contact@irisgalerie.com
Incroyable - Iris Galerie de Nantes.
Iris Galerie de Nantes.
Incroyable ! La personne qui nous a accueilli était superbe, super humaine, adorable, super gentille, de bon conseil, d’un super respect !
Une superbe expérience.
2026年9月12日
自発的なレビュー
Iris Galerie からの回答
Bonjour Madame Manon,
Merci beaucoup pour votre avis positif !
Nous sommes absolument ravis que votre expérience vous ait plu.
Au plaisir de vous revoir dans l'une de nos galeries !
L'équipe Iris Galerie Nantes
IRIS GALLERIE Customer care pari a zero
Ho fatto un ordine la domenica pomeriggio da ITIS GALLERIE ma la mattina dopo avevo cambiato idea e ho provato a modificare l’ordine, ordine che sarebbe costata la stessa cifra. Nonostante che la mia richiesta sia arrivata prima che iniziassero a costruire materialmente gli oggetti, si sono rifiutati di venirmi incontro. Purtroppo come molti credo, solo dopo ho capito che non esiste la possibilità di bloccare l’ordine per la natura personalizzata del bene. Gli oggetti sono molto belli ma la politica del “customer care” è molto deludente, possiamo dire pari a ZERO! Grande delusione!
Forse non mi sono spiegato bene, quegli oggetti che volevo al posto di questi per una ragione di principio e di costi non li acquisterò più e dovrò tenermi oggetti che non desideravo più (colpa mia lo so). Ma un ordine fatto di domenica e provato a modificare lunedì mattina mi sembra ancora troppo incomprensibile la vostra policy di non venire incontro al cliente, considerando anche i costi degli oggetti. Lo so, il mio è solo uno sfogo inutile, ma per voi deve un FEEDBACK da considerare nel vostro atteggiamento verso la clientela. Saluti
2026年8月9日
自発的なレビュー
Iris Galerie からの回答
Buongiorno,
Ci dispiace che la gestione della sua richiesta abbia generato questa delusione.
Comprendiamo che possa essere frustrante non poter modificare un ordine dopo averlo effettuato. Trattandosi di creazioni personalizzate realizzate sulla base delle immagini dell’iride, gli ordini vengono avviati alla produzione secondo le specifiche confermate al momento dell’acquisto e, una volta avviato questo processo, non è possibile apportare modifiche.
La ringraziamo comunque per aver apprezzato le nostre creazioni e per aver condiviso la sua esperienza.
Lo Staff Iris Galerie
contact@irisgalerie.com
Iris galerie vient de répondre à mon…
Iris galerie vient de répondre à mon avis désastreux sur Trust pilot en moins de 8 jours alors qu'ils ne sont pas capables de me livrer ma commande en 4 mois!!!
En résumé ils ne livrent pas les commandes mais ils répondent aux avis en disant qu'ils s'en occupent.
De vrais professionnels!!!
2026年4月30日
自発的なレビュー
Iris Galerie からの回答
Bonjour Madame Lamarque,
Nous sommes désolés pour le délai rencontré avec votre commande et comprenons votre frustration.
Notre équipe a bien pris en charge votre dossier, vous a contacté et a pu échanger avec vous afin de trouver une solution adaptée à votre situation.
Nous vous remercions pour nos échanges et vous souhaitons une bonne continuation.
L’équipe Iris Galerie
contact@irisgalerie.com
The colors on the finished pieces vary, etc.
The colors on the finished piece vary tremendously from the images I saw, photographed and expected at the store when I had the pictures taken. I had bought my first piece in a bit of a rush on a tour but was very excited with the display items seen and the pictures taken so on a next stop, in Barcelona I purchased a second item.
I was very disappointed with the color differences of the eyes ( photos and real life eyes versus the finished pieces )and the metal used which did not look at all like the nice gold color displayed. The larger medal looks old, worn- like even and hardly a gold color finish. On top of that I immediately received a bill for each one from FED EX requiring payment on both packages which I understood shipping was included.
Not satisfied at all !
2026年6月27日
自発的なレビュー
Iris Galerie からの回答
Hello Ms. Nayor,
We are very sorry for not meeting your expectations. We insist that each customer validates the artwork in the gallery before printing or ordering. We understand your disappointment with a production problem and are committed to investigating the issue and finding a solution. Please, contact: contact@irisgalerie.com, explaining the problem, giving your contact details, and sending photos.
Thank you for your patience and understanding.
The Iris Galerie team
contact@irisgalerie.com
I bought three products
I bought three products, and they only shipped two. There's no way to contact them, only a bot. I'm deeply disappointed. Iris Galerie Venice Rialto
2026年8月2日
自発的なレビュー
Iris Galerie からの回答
Hello Grzela Keramczak,
We are very sorry for not meeting your expectations. Your satisfaction is our priority and we strive to deliver the best experience to our customers. Could you write to us at: contact@irisgalerie.com with your contact details, please? We'll get back to you as soon as possible with a solution.
Thank you very much for your patience and understanding.
The Iris Galerie team
contact@irisgalerie.com
We had an amazing experience at the…
We had an amazing experience at the Dublin Iris Galerie,
Ana was very helpful in helping us decide what options worked well and we all had a lovely time and are very happy with the results. Thanks Ana and your team for your help!
2026年8月28日
自発的なレビュー
Iris Galerie からの回答
Thank you so much for your positive review!
We are delighted to know you loved your experience.
We look forward to seeing you again in one of our galleries!
The Iris Galerie Dublin team
Super personne Nina🌟🌟🌟
La perso
nne qui vous reçoit est tout simplement géniale mignonne,adorable, humaine je remercie Nina pour sa gentillesse et sa bienveillance.
2026年8月29日
自発的なレビュー
Iris Galerie からの回答
Merci beaucoup pour votre avis positif !
Nous sommes absolument ravis que votre expérience vous ait plu.
Au plaisir de vous revoir dans l'une de nos galeries !
L'équipe Iris Galerie
Super échange avec Nina
Super échange avec Nina, très gentille et accueillante ! Je reviendrai pour sûr.
2026年8月29日
自発的なレビュー
Iris Galerie からの回答
Bonjour Madame Baudry,
Merci beaucoup pour votre avis positif !
Nous sommes absolument ravis que votre expérience vous ait plu.
Au plaisir de vous revoir dans l'une de nos galeries !
L'équipe Iris Galerie
Ask for Lucy if in York, don't hesitate to get them done.
We first discovered this concept in Venice but then stumbled across it again in York. We had our eyes redone and the quality difference was amazing.
Lucy wasnt just there to sell a product or idea, she clearly loved her job and loved helping customers.
Its expensive and can be overwhelming deciding what to have. But I can honesty say Lucy is a true ambassador for your company and her knowledge about the products and eyes are fascinating.
We ordered a light box in the end but I'm sure we will be adding to it.
Lucy is calm, organised and professional young lady,you'd do well to use her abilities to further develop the locations of this amazing company.
Many thanks.
2026年8月24日
自発的なレビュー
Iris Galerie からの回答
Dear Ms. Roberts,
Thank you so much for your positive review!
We are delighted to know you loved your experience.
We look forward to seeing you again in one of our galleries!
The Iris Galerie York team
Achat d un pendentif iris en 2025 on…
Achat d un pendentif iris en 2025 on voit plus trop à travers trouble sav ne fonctionne car garantie fini garantie 1 an au tarif du pendentif sa tiens pas longtemps très déçu
2026年8月24日
自発的なレビュー
Iris Galerie からの回答
Bonjour Monsieur Chat,
Nous sommes sincèrement désolés d’apprendre que votre pendentif ne vous donne plus entière satisfaction et comprenons votre déception.
Nous regrettons également les difficultés rencontrées avec notre service après-vente. Votre demande a bien été prise en compte par notre équipe, qui examine actuellement votre situation.
Nous vous remercions pour votre patience et pour avoir pris le temps de partager votre expérience avec nous.
L’équipe Iris Galerie
contact@irisgalerie.com
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