Iris Galerie レビュー 

We bought 2 necklaces for $350. When they came in, they were not “necklaces” it was just an eraser-sized pendant. For that much money, a chain should have been included as that how it was advertised and what we agreed to pay for. Secondly, they did not label the pendants and my friend and I could not tell which one was hers and which one was mine (and our children do not have similar eye colors). The pendants looked very different from what they showed us in the store. Lastly, there is no contact info. for the company. The product was supposed to arrive within 2-3 weeks and it took almost 6. I wanted to inquire and track where they were but there was no way to do that, we didn’t even receive email confirmations when we bought them even though they took our email addresses. Once they did come and we were so disappointed and felt deceived as we did not receive chains for the necklaces and were unsure whose pendant was whose, there was no way to get in touch with this company.

me and my mother went to Windsor for the afternoon I noticed the shop and walked in and had to look at the eyes to see what they did when we went inside the staff were very polite and warm welcoming and had a great service and I would definitely be back again.

What a disappointing and time-wasting experience at Iris Galerie Blue Mountain.

We were visiting from Labrador City, Newfoundland and Labrador, when my sister-in-law and her special-needs son decided this would be a wonderful experience—something unique they could cherish forever.

Taking his eye photograph was understandably difficult and required several attempts. To the photographer’s credit, she was patient with him, and we were finally able to capture a good image. Because of this, all four of us decided to have our eyes photographed and were interested in purchasing charms or photo blocks.

We were told the images would take approximately 15–20 minutes to process and that choosing and completing our order would take another five or six minutes. We walked around the village, got a drink and returned about 25 minutes later.

The photographer acknowledged us and said, “I’ll be right with you.” However, we then waited another 25 minutes while she photographed a different family, reviewed their images, made adjustments and explained all the available packages to them. Meanwhile, we continued waiting—even though we had returned exactly when instructed and were ready to place an order.

The young gentleman behind the counter was polite, thanked us for our patience and acknowledged us, but the photographer never returned to complete our experience.

What began as something meaningful for my nephew and our family ended in frustration and disappointment. We were left feeling as though our intended purchase was not valuable enough to deserve her attention and that another potential sale was more important.

Customer service is not only about taking a good photograph—it is also about respecting customers, honouring commitments and treating every family fairly. Iris Galerie’s head office should review how this location handled the situation and provide additional customer-service and ethics training.

We left without the keepsake we had been looking forward to and, unfortunately, cannot recommend this location based on our experience.

After a fantastic experience at the Las Vegas location, we flew our family to Miami early before a cruise specifically to get a photo session for our children on July 11th. We took an expensive Uber from Coral Gables, arrived early for our appointment, and were greeted by a "back soon" sign on a locked door. We waited over two hours, checked back repeatedly, and called every 15–20 minutes all afternoon and into the next day. The store remained closed, and no one ever answered the phone.

When I filed a customer service ticket upon returning from our trip, it took two weeks to receive a response. The local team blamed a staff transition and insultingly offered a 15% discount and printouts—contingent on me paying thousands of dollars in airfare, lodging, and travel to bring my family back to Miami. Ironically, Las Vegas gave us that exact same 15% discount without us even asking.

While Iris Galerie produces great art, this location’s operational failure and total lack of basic accountability are infuriating. Offering a useless discount that requires interstate travel rather than at least reimbursing our wasted Uber expenses shows zero respect for their customers' time or money. Avoid this location entirely.

purchased a bracelet in Benidorm in July, which arrived in the UK three weeks later. Unfortunately, the item received does not match what was displayed and tried on in-store. The bracelet appears to be inexpensive brass rather than the delicate gold piece shown, and the central iris feature is significantly smaller than expected.
We fortunately took a photo in the shop, which clearly evidences the discrepancy. I have raised a complaint but have received little to no response. Given the £170 price point, this is unacceptable, and the bracelet is not of a quality I would wear. Based on this experience, I would advise caution when purchasing from this company due to inconsistent product quality and poor customer service.

Dear Iris Galerie Customer Service,
I am writing once again regarding my order 3064882041 and GLS tracking number 1327405073.

I am extremely disappointed and saddened that, despite contacting Iris Galerie regarding this issue, my situation has still not been resolved. I have been waiting for more than six weeks for my personalized iris medal, and I still have no clear information about where my order is or when I will receive it.

What is particularly upsetting is that I feel that Iris Galerie is not taking the necessary steps to resolve my situation. I understand that the parcel was sent with GLS, but as the company from whom I purchased the item, I expected Iris Galerie to actively assist me in contacting the carrier and finding a solution.

I have been patient and understanding, but this situation has now become very frustrating. I paid for my order and have been waiting a considerable amount of time, without receiving the support and resolution I would reasonably expect from Iris Galerie.

I kindly ask you to take responsibility for this case and resolve it urgently, rather than simply referring me to the shipping company.

If my parcel has been lost or cannot be delivered, please clearly explain what Iris Galerie will do to resolve the matter, including whether you will arrange a replacement or another appropriate solution.

I sincerely hope that someone will finally take ownership of my case and provide me with a concrete solution.

I look forward to your urgent response.

Kind regards,

Wat een unieke en bijzondere ervaring! We gingen naar Iris Galerie om een foto van onze ogen te laten maken en het resultaat is werkelijk betoverend. Het is fascinerend om te zien hoeveel details en kleuren er in je eigen iris verborgen zitten. Het personeel hielp ons heel professioneel en ontspannen tijdens het fotograferen. We hebben er een prachtig kunstwerk aan overgehouden dat nu als een echte blikvanger in ons interieur staat. Vervolgens lieten we onze ogen samensmelten op beeld… Verbluffend hoe mooi deze samen zijn! Van dit gecombineerde effect lieten we ook elk een prachtig juweel maken: de dochter een ketting en de mama een armband. Een absolute aanrader voor wie op zoek is naar een persoonlijk, origineel kunstwerk en een tastbare herinnering!

È stata una bellissima esperienza tanto Michael come Giorgia sono stati carinissimi e ci hanno spiegato tutto molto bene, le fotografie sono venute spettacolare

Het was goede service, snel behandeld, gratis foto voor de eerste keer, handige uitleg gehad over het oog zelf, goeie kwaliteit foto’s. Zeker een aanrader om te doen!

Wir wurden von Serhat sehr nett beraten! Wir hatten viel Zeit, bekamen gute Tipps und haben uns sehr wohl und willkommen gefühlt.
Vielen Dank für die tolle Erfahrung, wir freuen uns!

They are very friendly and kind, I was pleasantly surprised by the experience
Highly recommend, the photo turned out amazing!!

Skøn oplevelse i boden på Bakken, sød og oplysende ekspedient.
Vi fik taget billeder og bestilt, og pakken kom før end forventet.
Billedet er 100% i orden, uden nogle fejl og mangler.
Næsten ked af jeg bliver nødentil at lave en kreativ løsning på halvdelen af det, af anden årsag som intet har med den øvrige oplevelse at gøre

If I could I would give a -5 Star. We were in Italy for our Honeymoon and came across these galleries. We finally took the chance and went in one, and my husband decided to buy me a necklace with half my eye and the other half his eye. This was done in May. It is now the end of July. We did contact the company at the end of June, and they told us it's taking a little longer. It is now the end of July. We have tried to E-Mail them again on the closed ticket E-Mail they claimed they will still monitor but no response. Unacceptable.

Ich habe einen Gutschein im Wert von 50 € direkt bei Iris Galerie gekauft, nachdem ich mich vorab informiert hatte, ob eine Filiale in meiner Nähe vorhanden ist. Zum Kaufzeitpunkt gab es eine Filiale in Nürnberg, die für mich in etwa 20 km Entfernung lag.

Bereits etwa ein bis zwei Monate nach dem Kauf wurde diese Filiale geschlossen. Der Gutschein kann ausschließlich vor Ort eingelöst werden und die nächstgelegenen Standorte sind für mich nur noch mit einer mehrstündigen Anreise und zusätzlichen Fahrtkosten erreichbar.

Ich habe Iris Galerie mehrfach kontaktiert und um eine Rückerstattung gebeten. Diese wurde abgelehnt. Als Alternative wurde lediglich die Gültigkeit des Gutscheins verlängert. Das löst das eigentliche Problem der fehlenden, zumutbaren Einlösungsmöglichkeit jedoch nicht.

Mir ist bewusst, dass die Gutscheine deutschlandweit gültig sind. Ich hätte den Gutschein allerdings nicht gekauft, wenn zum Kaufzeitpunkt keine Filiale in zumutbarer Entfernung vorhanden gewesen wäre.

Ich möchte mit dieser Bewertung vor allem darauf aufmerksam machen, dass Kunden bei einem Gutscheinkauf berücksichtigen sollten, dass sich die Filialsituation kurzfristig ändern kann und eine Rückerstattung in einem solchen Fall offenbar nicht vorgesehen ist.

Forfærdeligt oplevelse på irisgalerie på bakken.
Vi kommer ind og prøver at få taget et prøvebilleder. mens vi venter kalder vi på 2 af vores familiemedlemmer så vi i alt bliver 4. Så siger ekspedienten og siger “jeg kan ikke lave prøvebilleder til HELE familien”, lidt komisk da ude på skiltet står der “gratis prøvebilleder indenfor”. Her gives der ikke information på hvor mange der må komme eller hvordan forholdene stilles. Vi oplever hermed at ekspedienten er respektløs og ikke tog imod os med den respekt vi kom med. VÆRESTE OPLEVELSE.

Very nice artwork, nice personnel!! Special it is!

Extremely disappointing experience – incorrect personalised order received

I am extremely disappointed with my order from Iris Galerie. This was purchased as a special anniversary gift for myself and my partner, and after waiting two weeks for delivery we were excited to receive such a meaningful memory.

Unfortunately, the item we received was completely wrong. The eyes shown in the artwork are not mine or my partner’s eyes — they are someone else’s. The design is also not the same as the one we ordered.

We paid almost £250 for this personalised piece, so receiving somebody else’s order/design has been incredibly upsetting and has completely ruined what should have been a special keepsake.

I am now waiting for Iris Galerie to investigate how such a serious mistake happened and to provide a suitable resolution. For a company creating personalised memories, accuracy and quality control should be a priority.

I hope this can be resolved quickly, but at the moment I cannot recommend this service based on my experience.

Avoid the YORK store. Missold items as 9ct gold. Got informed it was 9ct more than once. They take your money and then hang you out to dry. Lucy lied to get her sale and probably good commission too. I seriously dont know how she has morales to do what she does and then say she didnt when a complaint goes in. All they need to do is watch and listen to the CCTV to see that i speak TRUTH & FACTS. Complaints department is non exsistance. They just state their staff know their products, they may, but doesnt stop them lying. I then get asked to remove my reviews. Nope, not when i am lied to and robbed off my money. They claim on website due to personalisation they cannot. 26hrs later we requested this due to being missold something. They arent even in production so this act doesnt even matter, they keep your money when its rightfully yours for a refund as the item has not been made ir even dispatched! They are not to be dealt with. Avoid.

Iris Galerie pop-up på Bakken

Virkelig dårlig kundeservice.

Man skal ikke reklamere med et gratis prøvebillede, hvis man bliver irriteret, når potentielle kunder henvender sig om tilbuddet.

Derudover syntes jeg, det var meget upassende at blive spurgt: “Undskyld, er du skeløjet?” fordi medarbejderen ikke kunne vejlede mig ordentligt i, hvad jeg skulle fokusere på under fotograferingen. Den kommentar var både unødvendig, uprofessionel og meget ubehagelig.

Jeg gik derfra med en rigtig dårlig oplevelse og kommer ikke til at få lavede mine billeder hos jer, og kan bestemt heller ikke anbefale jer til nogle,,,

Hilsen en kunde i kunne have haft til hele 5 Iris.

What a great experience with imara .. We went to the shop and she welcomed us and started to explain to us everything