Customer Service was above and beyond, and I will recommend your products and webs site to my fellow officers. Until my next purchase thank you.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
Customer Service was above and beyond, and I will recommend your products and webs site to my fellow officers. Until my next purchase thank you.
企業が回答しました
I was nervous because the Coffee Camping Kit ships from Israel and the seller only responds by WhatsApp. Worth the wait! The product was perfect, with places for all the cups, burner, finjan etc. e... もっと見る
企業が回答しました
Israel Defense Store is terrible. Don't buy from them. You'll end up having to pay an import fee to a country that we give thirty billion dollars a year to. And if you refuse the package and want to r... もっと見る
企業が回答しました
I have never trusted ordering anything from overseas, IDS is definitely your going to for hard to sorse parts. Their customer support is top notch, just keep in mind the time difference and the confli... もっと見る
Israel Defense Store (IDS) is an Israeli producer and distributor of high end Outdoors & Tactical equipment.
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 66%に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Une équipe au top. J'ai bien reçu la commande et c'est parfait.
Il y a eu un loupé sur la livraison c'est vrai, car j'avais payé pour une livraison rapide et j'ai reçu le colis au terme de deux mois. Mais un simple mail à l'équipe de IDS pour expliquer le problème et les frais de livraison étaient remboursés.
Très bon travaille, merci à eux. Ici en France, je recommande.
I ordered an MCK kit and it arrived on time . . . I had a little issue but the chat support was awesome, they reply immediately and resolve my issue. Thank you again.
Personale serio, disponibili vasta scelta bravi Israel Defense Store Ricevuto anche regalo sempre accessorio .spedizione gratuita
Ordered a brace on June 11 it's now the 17th and I called my bank and was told it hasn't been processed. This is after I was told it shipped and was given a tracking number. So my bank out a stop payment on it.
Ordered an item, buyed express shiping 2-8 bussines days. Now is the 29 day, I'm still waithing. Thinking, that i will not get the order... company of sh....it, NOT RECOMENDED!
By far the worst experience I’ve ever had. Very unprofessional and careless service. Did not receive my package and lost my money. Basically, they just stole my money.
After18 months of emails exchange with their customer service, they told me that they are sorry and their policy doesn’t allow them to refund me. What a joke. Thinking about taking them to a small claim court!
P Vovk
Recently received my MCK for my Taurus G3c and everything is great quality wise, my only problem with this company is their customer service. There is no way to call or text and their email service is, on a good day, able to answer 1 email a day. I had to resort to coming here and leaving a review in order to receive a more in depth answer but other than problems listed, great products.

israeldefensestore.com からの回答
Made am order one month ago and never got it. Now I am struggling to get my refund. If you buy here, use PayPal

israeldefensestore.com からの回答
I have been waiting for my package for 44 days, IDS refers me to USPS. But they never received a package. This appears to be a scam.
On Google I have the review with screenshots and tracking ID of my package as proof as well as the email from IDS. My parcel was sent as priority mail and should be with me in 4-15 working days. Customer service is slow to respond and doesn't address the problem at all. Today is April 3rd and I haven't heard anything.
I wish I can give them 0 star.. I ordered @ 3/3//2024, but as today, 4/2/2024, I have not seen the merchandise leave Israel yet.
It took 3 weeks for them to ship.
Can't be trusted. Real, real bad

israeldefensestore.com からの回答
I ordered a package at 24November, i get it today…
I pay extra for the shipping, and fortunately i pay an insurance for it…
The courier and the whole IDS are the slowest on the planet…
No direct communication, you have to write a mail, they send it again to their team… wasting of plenty time…
I don’t know what would happened, if i don’t pay the insurance…
The KTF shoulder rig was 22$, they can’t send it because the lost one was the last one… next time i think i would not get it in this price because of out of stock status…
The other items not so bad, but there are little scratches on them…
Next time i order nothing from here…
I look for true professional websites…
In case, TEMU is a cheap chinese gadget website… they ship world wide free, if you order above 10 $…. And you took the package in 14 days!!!!!!!
And they take full responsibility for the full package in case if it’s lost, stolen or damaged without extra fees!!!!!!
Professional sites in similar situations, send little gifts, coupons, or some kind of extra things…
Sorry IDS, it was a nightmare for me…
Never received any product because of customs problems, now I have to pay repackaging fee and the shipping costs for nothing!
MCK For Taurus G3 Strong workpiece Fits perfectly with the gun, I really like it.
Good Evening Erica,
September 18, 2023, the MCK arrived and I was like a kid on Christmas Morning. Well made, the OD green is sexy. You were more than patient with our email correspondences and offered a more than FAIR resolution. I look forward to continue shopping for my sporting and self defense needs from IDS.
p.s. I can’t wait to throw lead down range with this bad boy!
Testimonial!
Thank you once again Erica and the fine folks at IDS
Hi all I have purchased two different items from IDS and found them, very helpful and made sure, I purchased and receive the correct order, I have read some reviews saying it took a long time to arrive, mine took a week, but it spent 2 days in customs, the USA takes up to 10-12 day depending on what you purchased, thank you and it looks real cool, fits just great joe riley
Bad customer support, took days of back and forth for them to agree to a full refund return. Bad quality product, would not recommend.
Commande passée il y a plus de 2 mois, commande jamais reçu. J'ai pris l'assurance pour l'expedition mais ils ne remboursent pas et ne repondent plus aux email...
Je déconseille fortement ce site.
Je modifierai cet avis après remboursement de ma commande
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