Customer Service was above and beyond, and I will recommend your products and webs site to my fellow officers. Until my next purchase thank you.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I was nervous because the Coffee Camping Kit ships from Israel and the seller only responds by WhatsApp. Worth the wait! The product was perfect, with places for all the cups, burner, finjan etc. e... もっと見る
企業が回答しました
Israel Defense Store is terrible. Don't buy from them. You'll end up having to pay an import fee to a country that we give thirty billion dollars a year to. And if you refuse the package and want to r... もっと見る
企業が回答しました
I have never trusted ordering anything from overseas, IDS is definitely your going to for hard to sorse parts. Their customer support is top notch, just keep in mind the time difference and the confli... もっと見る
企業情報
当該企業による記述
Israel Defense Store (IDS) is an Israeli producer and distributor of high end Outdoors & Tactical equipment.
連絡先
4.3
優良
248件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 66％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fast shipping
2022年8月18日
Horrible customer service
Horrible customer service, no email to tell when item was shipped. Only received part of my shipment. Was told it was not their problem because item was shipped and received. So now I am out those two items and their cost. Will not use or recommend this store.
2022年8月18日
自発的なレビュー
I purchased a Micro Roni and received…
I purchased a Micro Roni and received faster than expected. I have since recommended them to all my friends and will continue to shop from Israel Defense from now on.
2022年8月13日
Easy and complete
I found the website easy to navigate, despite the broad variety offered. I came here looking for one specific item, found it (and a few other things I wanted), and checked out. I would have liked an effective tracking method for a US customer.
2022年8月9日
israeldefensestore.com からの回答
Hi Peter, Thank you for your kind words, enjoy your purchase!
I never received my item
I never received my item and after a month exchanging emails with customer service without a concrete answer, the conclusion was they didn’t receive an answer from the courier they chose to ship my product and wasn’t going to replace my order or make me a refund. In conclusion I lost my 300$+
2022年8月7日
israeldefensestore.com からの回答
Hi Christian,
We are sorry the process has been unsatisfactory, however, it is truly out of our hands.
When placing the order, you selected free, most basic form of shipping. There is an option of upgrading the shipping, as well as purchasing insurance.
The tracking shows the package was delivered to your residence, on time, "signed by agent". This means someone in your surroundings signed for your package, This is not unusual for USPS or other shipping couriers to do.
If indeed USPS, over the phone, confirmed to you the package was lost, this does not reflect in their tracking information.
As the receiver of the package, we did inform you that you must be the one to file a complaint with USPS. It cannot be done on our end.
We did file a claim with the Israeli postal service, but since the package changes hands over to USPS, they can only confirm what USPS already has said.
We understand this is upsetting, but do hope you understand that the receiving and delivery part of the process is out of our hands.
If we can assist with any additional information for your claim, please let us know.
Thank you for your understanding,
IDS Team
Ordered two pair of Dafna scout boots…
Ordered two pair of Dafna scout boots and they were exactly as promised! I have ordered products from IDS before and they never disappoint.
2022年8月7日
israeldefensestore.com からの回答
Hi Eugene,
We are so happy to hear you are pleased with the shoes you ordered! Thank you for taking the time to leave your review, we hope to see you back in our shop once again!
IDS Team
Printed label but never shipped
Printed label but never shipped. Thieves and scammers!
2022年8月7日
自発的なレビュー
Good deal/ good price
This is a great deal. Good price for the holster and Fobus quality. Hard to find holsters for APX pistols and Px4's too. This is holster is for APX.
Tight and no slip fit. A little wear on one edge, but not unusual for kyodex/synthetic holster. Only thing to make transaction better would be some sort of tracking number. But I would not hesitate to buy from IDS again!
Thanks,
Charlie
2022年8月6日
israeldefensestore.com からの回答
Hi Charles,
Thank you for taking the time to leave a review.
We appreciated the kind words, as well as your feedback regarding the tracking number -We will definitely be looking into it!
Hope to see you back in our shop!
IDS Team
israeldefensestore.com からの回答
Hi William, thank you for your feedback, we are thirlled to hear you are pleased with your order!
Missing ordered item from shipment
Missing ordered item from shipment. Several days have passed without confirmation of item being sent out.
2022年7月31日
israeldefensestore.com からの回答
Hi Matthew,
Thank you for your purchase, my apologies regarding the missing item!
As our customer representative mentioned, the delayed shipping was just due to the weekend.
We will be in touch in the next 24-28 hours with the new tracking number.
Thank you for your patience and understanding,
IDS Team
Excellent sandals
I have worn Source sandals for around 20 years. This is my first replacement pair and the first pair is still pretty decent. I would order a half size up. I did have trouble in getting the right size.
2022年7月25日
Never got a tracking number and I never…
Never got a tracking number and I never knew when my package has been shipped or delivered been almost a month waiting and still waiting for my product
2022年7月15日
israeldefensestore.com からの回答
Hello Sergio,
Thank you for your purchase.
I can confirm the package has been received at our wearhouse in NJ.
We are awaiting confirmation from the warehouse that the package has been shipped.
As soon as this happens, we will be in touch with the new tracking number for you.
We apologize for the delay, and hope you will receive your item shortly!
IDS Team
Great product and easy to install.
2022年7月14日
israeldefensestore.com からの回答
Thank you for your kind words, we hope you enjoy your purchase!
israeldefensestore.com からの回答
Thank you for your kind words!
israeldefensestore.com からの回答
So glad to hear you are pleased with the holster! Thank you for taking the time to review it, and hope to see you back in our shop!
I never received my order
2022年7月11日
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