Istanbul Turkish Cuisine レビュー 

We spent £54.90 on a takeaway from Istanbul Turkish Cuisine in Melton Mowbray. Unfortunately, there were missing accompaniments and, much more seriously, problems with the meat.

Neither of our two Lamb Shish meals had its salad. Only one small, approximately half-filled salad was provided for the whole order. The manager subsequently accepted that insufficient salad had been supplied.

There was also no yoghurt or Ezme and very little bread for three main meals. I was told that these items are "complimentary" and therefore not guaranteed. The difficulty with that explanation is that we had placed a similar, smaller order the week before and all of them had been supplied. I have no objection whatsoever if these accompaniments need to be purchased separately, but customers need to know.

More concerningly, the lamb had an unpleasant smell, a sour taste and an unusual grainy surface texture. We tried it but did not feel comfortable continuing to eat it. The chicken was also chewy and fatty.

We abandoned the meal and contacted the restaurant immediately. After supplying photographs as requested, I spoke to the manager and asked for a refund. I was initially offered £6.10 against our £54.90 order. When I declined and requested a full refund, the manager spoke to the owner.

She subsequently telephoned me back and told me that they would only issue a refund if another customer complained that evening. I was also told that the restaurant was only legally obliged to refund 50% and that we should return the food so that they could cook the order again. We live approximately 20 minutes away.

What I find most extraordinary is the suggestion that the legitimacy of our complaint somehow depended upon whether another customer happened to complain that night. We were not asking for compensation. We simply wanted our £54.90 returned for a meal which, because of its quality, we had stopped eating.

A refund and an apology would have resolved the entire matter. The way the complaint was handled instead turned a bad meal into a very poor overall customer experience.

We booked in for our wedding day as the reviews are good .
11 people arrived ,table all set up ( yes it was busy for a Friday) we was really looking forward to the experience & my husband put on the booking it was our wedding day.
We had all gone home to get changed the weather was hot .

Anyway bread come out & some dips , orders where taken , some of us got our food & some didn't.
My husband the groom got asked twice about his food his order ( this went on for a while, most had finished eating)
They said they ran out of prawns, so waiting even longer .
After 90 minutes they said his meal was free ( he also said forget it ,as he was sharing food with other people)
But eventually the food arrived, and was disappointing.
Hadn't looked like it had been on the grill , very basic & nothing to shout about.
Mostly got left .. this was a very disappointing end to our wedding day.
Also the toilets was leaking, floor slippy & staff walking in & out from the back door to the kitchen.
There was a smell when we went out for some air & come back into the restaurant.

Most of our guests had enjoyed the food , but was disappointed about the very very long wait on two meals .
Hence no tips .
Definitely won't go back & should have gone to the Soy Indian instead.
We would have been treated much better.
I wish this review was a positive, but it wasn't.
2 stars because others had a nice meal but others didn't.

Beautiful Decor.
Exellent Staff.
Very tasty food.