It Aoolia レビュー 

It Aoolia からの回答

2026年7月10日

Gentile cliente,

Grazie per il tuo messaggio e scusa per il ritardo nella risposta, dovuto al fuso orario.

Comprendiamo la tua delusione per l'attesa. Le spedizioni internazionali richiedono tempo e sul nostro sito abbiamo indicato i tempi di consegna stimati. Purtroppo, non possiamo annullare l'ordine e rimborsarti subito perché il pacco è già stato spedito.

Se non dovessi riceverlo entro un periodo ragionevole, contattaci tramite l'indirizzo email ufficiale sul nostro sito. Verificheremo il caso e troveremo una soluzione, anche con un nuovo invio.

Ci dispiace per il disagio e contiamo sulla tua comprensione.

AOOLIA

It Aoolia からの回答

2026年7月10日

Dear Customer,

Thank you for your message, and please accept our sincerest apologies for the delayed reply. Our team operates in a different time zone, which sometimes causes a longer response time than we would like. We truly regret that this added to your frustration, and we appreciate your patience and understanding.

We are very sorry to hear about the problems you have experienced with your shipment. We completely understand how exhausting it must have been to call every local carrier and receive no answer – and on top of that, to receive automated replies and a threat of extra fees. That is absolutely not the experience we want any of our customers to have.

Let us explain what may have happened:

International shipments are handed over to a local carrier once they arrive in your country. In many cases, the local carrier assigns a new tracking number for the final delivery. This is why the tracking number we provided might not be recognised by your local carriers – it is the international number, not the domestic one.

We have checked our system, and we see that delivery attempts have been made. However, if the package is truly lost or cannot be located, we take full responsibility.

Please rest assured that you will not be charged any additional fees for this issue. If we have caused this inconvenience, we will cover all costs.
What we ask you to do:
If you still have not received your order and no carrier can find your package, please send a new message to our official customer service email address (found on our website). In that message, include your order number and a brief note that the package appears to be lost. Do not reply to this email – use the official address so that our team can properly log your case and prioritise it.

Once we receive your email through that channel, we will immediately arrange a replacement shipment at no extra cost to you. We will also use a more traceable shipping method to prevent this from happening again.

We deeply regret that you have had to go through all this stress. We value your business and wish you had not felt compelled to buy elsewhere. Please give us one more chance to make things right.

Thank you for your understanding, and we look forward to resolving this for you promptly.

Warm regards,
AOOLIA