The process and sheer professionalism of the company and how they treat customers is fantastic. I have dealt with plane and simple many times before and I can’t fault them. Speedy delivery and the wel... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Excellent service. My bulk bag of 20mm gravel was delivered the very next morning. The delivery driver ( Neil B ) was very friendly and followed the delivery instructions I left with my order to the l... もっと見る
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The service from this company was great. Our order, placed online, was expected within 5 working days. It was actually delivered the next day! What's more the delivery driver took great care not... もっと見る
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Great service, only one thing I thought could improve is communication on delivery date. Didn’t get a precise day ,time or even a phone call. After ordering , the email that was sent said will b... もっと見る
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企業情報
当該企業による記述
Shop where the builders shop at The Online DIY Marketplace. Hey DIYers, we’re the straightforward way to buy DIY products, home improvement supplies and building materials from multiple merchants. With our online marketplace, there’s no faff. Just enter your postcode to see your local merchants. Then order what you need and they’ll deliver right to your door. Now that’s Plane & Simple.
連絡先
4.7
優良
1726件のレビュー
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Confusion around delivery meant that…
Confusion around delivery meant that the item was lost and company refused to refund. Order re deliverier a new one
2026年4月13日
Arrived earlier than expected
Arrived earlier than expected, dropped the stones off exactly where I wanted them, polite and courteous driver
2026年4月17日
Delivery guy was great
Delivery guy was great, called as I wasn’t in made sure delivery was safe for me.
2026年4月15日
Plane & Simple からの回答
Hi Robert,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. We would be delighted to see you again soon.
Happy DIYing!
Team Plane & Simple
The process and sheer professionalism…
The process and sheer professionalism of the company and how they treat customers is fantastic. I have dealt with plane and simple many times before and I can’t fault them. Speedy delivery and the well mannered delivery guys are good ambassadors for the company.
2026年4月13日
Plane & Simple からの回答
Hi Ronald,
Thank you very much for your review. We would love to see your finished project, please feel free to share any photos with us on our socials!
Happy DIYing!
Team Plane & Simple
Bulk bags of Shingle
Ordering & paying was easy. Delivery was quick & the bulk bags were placed exactly where I wanted them. Very pleased.
2026年4月13日
Plane & Simple からの回答
Hi John,
Thank you for your kind review! We're pleased you enjoyed your shopping experience with us - great to hear that you took advantage of the pricing too.
Happy DIYing!
Team Plane & Simple
Plane & Simple からの回答
Hi Ian,
Thank you very much for your kind and honest review! We're really pleased you enjoyed your shopping experience with us and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
Plane & Simple からの回答
Hi Helen,
Thank you very much for taking the time to leave your feedback.
We're very sorry to hear of your experience and have reached out to you as soon as this review was submitted to get a resolution, as we hadn't had any communication prior.
It's been great to get an immediate resolution and the goods delivered to you the very next day. We're glad to have been able to help in this regards.
As a marketplace, we pride ourselves on connecting DIYers with trusted local builders merchants. If one of our merchant partners provides a service that is below our usual standard, we follow-up with them so they can make it right.
Hopefully you’ve been happy with the service we’ve provided.
Thanks again for shopping with us and Happy DIYing!
Team Plane & Simple
Didn’t give me notice of delivery and…
Didn’t give me notice of delivery and now I have to move in a bucket into garden
2026年3月24日
Plane & Simple からの回答
Hi Ellie,
Thank you very much for taking the time to leave your feedback.
We're very sorry to hear of your experience and although the drivers from all of our merchant partners on our marketplace will do their best delivering as close as they can possibly do so, there may be some restrictions on this occasion. However, prior contact is key and should have happened.
As a marketplace, we pride ourselves on connecting DIYers with trusted local builders merchants. If one of our merchant partners provides a service that is below our usual standard, we follow-up with them so they can make it right.
Thanks again for shopping with us and Happy DIYing!
Team Plane & Simple
Great service.
Ordered chippings on the Wednesday they arrived the next morning, fantastic service. Highly recommend them.
2026年4月8日
Plane & Simple からの回答
Hi Dave,
Thank you very much for your kind and honest review! We're really pleased you enjoyed your shopping experience with us and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
Plane & Simple からの回答
Hi Ray,
Thank you for your kind review! We're pleased you enjoyed your shopping experience with us - great to hear that you took advantage of the prices too.
Happy DIYing!
Team Plane & Simple
Plane & Simple からの回答
Hi Elaine,
Thank you very much for your review. We would love to see your finished project, please feel free to share any photos with us on our socials!
Happy DIYing!
Team Plane & Simple
Will definitely use again
Will definitely use again, also recommended to my friend who has now placed an order.
Fast, efficient and probably one of the nicest delivery drivers ever.
Well done!
2026年4月17日
自発的なレビュー
Plane & Simple からの回答
Hi Jackie,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. We would be delighted to see you again soon.
Happy DIYing!
Team Plane & Simple
Easy to order and delivery drive very…
Easy to order and delivery drive very polite will be happy to recomend others about your company
2026年4月4日
Plane & Simple からの回答
Hi Brian,
Thank you very much for taking the time to leave your 5* review. We're really happy to see that you enjoyed your experience shopping with us.
Look forward to seeing you again.
Happy DIYing!
Team Plane & Simple
Absolutely top service
Absolutely top service, super pricing and really lovely delivery chap
2026年4月5日
Plane & Simple からの回答
Hi Helen,
Thank you very much for your kind review. We're delighted to see that you enjoyed your shopping experience with us and hope to see you again for your next project.
Happy DIYing!
Team Plane & Simple
Quality product
Quality product
Quick delivery
Great prices
Very good customer service
Highly recommend
2026年3月23日
Plane & Simple からの回答
Hi Aaron,
Thank you very much, what a lovely review! We were delighted to assist, and hope to serve you again soon.
Happy DIYing!
Team Plane & Simple
Plane & Simple からの回答
Hi,
Thank you very much for your kind review!
We are delighted to hear that that you enjoyed shopping via our marketplace and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
Excellent service
Excellent service. My bulk bag of 20mm gravel was delivered the very next morning. The delivery driver ( Neil B ) was very friendly and followed the delivery instructions I left with my order to the letter. He even brought our bins in for us. Would highly recommend and will definitely use Plane & Simple again.
2026年4月14日
自発的なレビュー
Plane & Simple からの回答
Hi Doug,
Thank you very much for your review!
Excellent service for our customers is exactly what we're striving for, so we're delighted to see this. Hope to see you again soon.
Happy DIYing!
Team Plane & Simple
Plane & Simple からの回答
Hi Scott,
Excellent!
We are so pleased to hear that you have enjoyed the service. Thank you very much for taking the time to leave your feedback.
Happy DIYing!
Team Plane & Simple
Delivered on time as promised
Delivered on time as promised, timber in ok condition, just one length damaged
Not 5* because never got a phone call before delivery as promised , luckily I was at home.
2026年3月21日
Plane & Simple からの回答
Hi Marian,
Thank you very much for your kind review.
We're delighted to see that you enjoyed your shopping experience with us and hope to see you again for your next project.
Happy DIYing!
Team Plane & Simple
Plane & Simple からの回答
Hi Lesey,
It's great when our customers confirm that we are doing things right!
Really appreciate your 5 star review.
Thank-you, Team Plane & Simple
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