ivie レビュー 

ivie からの回答

2026年2月10日

Hi Gerard! Thanks so much for your review and feedback. We're pleased to hear you're finding your ivie Bud accurate and that it's helping you monitor your real-time energy usage.

I can understand the interest in individual appliance monitoring - that's great feedback for our product development team. The ivie Bud is designed to give you a clear picture of your overall household energy consumption, which can really help you spot patterns and cut costs.

If you'd like to explore more detailed insights, our ivie app offers some additional features for tracking and comparing your usage over time.

Thanks again for choosing ivie!

ivie からの回答

2026年2月10日

Hi MAC! Wow, thank you for such a wonderful review! Your kind words have absolutely made our day.

We're so pleased we could help you quickly and efficiently - providing excellent customer service is really important to us. Our team works hard to support every customer, and it means the world to us when people like you notice.

Thank you for being such a pleasure to work with, and we truly appreciate you taking the time to share this feedback!

ivie からの回答

2026年2月10日

Hi there!

Thanks so much for your review!

We're really glad our team could help get your ivie Bud reconnected after your meter changeover. Smart meter replacements can sometimes require the device to be re-paired, so we're pleased our support team could guide you through it and that everything's working great now.

If you ever need help in the future, our FAQs and support guides are always available at ivie.co.uk/support/.

Thanks for sticking with us!

ivie からの回答

2026年2月10日

Hi Bridget, thank you for taking the time to share your experience.

We're sorry to hear about the compatibility issue with your meter - unfortunately, the ivie Bud doesn't work with all smart meters, which is why we always encourage customers to check compatibility at ivie.co.uk/compatibility/ before ordering.

We're glad the device itself was working well otherwise, and we hope your new IHD from your supplier is meeting your needs now.

If you ever want to check if your updated meter is now compatible with ivie Bud, or if there's anything we can help with, please don't hesitate to get in touch via ivie.co.uk/contact-us/.

We appreciate your feedback.

ivie からの回答

2026年2月9日

Thank you for the 4-star review!

We're delighted to hear that you found the ivie Bud easy to install and read. It’s great to know you had a positive experience with our service.

If there’s anything we can do to make it a 5-star experience for you in the future, please let us know!

ivie からの回答

2026年2月9日

Hi Arthur, we’re sorry to hear you're having trouble connecting.

While the ivie Bud is designed to be a universal replacement, it relies on your energy supplier to 'join' it to your smart meter network.

We recommend moving the ivie Bud closer to your electricity meter (ideally within a few meters) and waiting 48 hours for the connection to settle.

If EDF continues to have issues, please contact our support team at customercare@ivie.co.uk so we can investigate the compatibility for you.

ivie からの回答

2026年2月9日

Thank you so much for the 5-star rating!

We’re thrilled that the ivie Bud is helping you keep a close eye on your energy bills - that’s exactly what it’s designed for.

Happy energy saving!

ivie からの回答

2026年2月9日

Hi Thomas, we’re sorry that the ivie Bud wasn't the right solution for you on this occasion, but we're glad to hear that your original display is now working after the update from your supplier.

We appreciate your confirmation that our team processed your full refund promptly.

Thank you for giving us a try.

ivie からの回答

2026年2月9日

Thank you for such a wonderful review!

We’re so glad our support team could help resolve the issues you were having and that you're enjoying your new energy monitor.

It’s great to hear the phone communications are proving helpful too!

ivie からの回答

2026年2月9日

Thank you for the feedback!

We’re glad to hear you’re happy with the price and that your ivie Bud arrived safely and on time.

Enjoy using it!

ivie からの回答

2026年2月9日

Hi Janet, thank you for your feedback.

To see the most 'instant' data, please ensure you are looking at the 'Usage Now' screen. While electricity data typically updates every 10 seconds, gas data only updates every 30 minutes due to how smart meters transmit information.

If you feel the delay is longer than this, try moving the Bud closer to your electricity meter to ensure a strong signal.

ivie からの回答

2026年2月9日

Hi Linda, we’re very sorry to hear that you didn't find our service helpful and that your issue remains unresolved. We would love the chance to put this right.

One of the team will be reaching out to you via email soon, we would love the chance to help you to get your ivie Bud working and solve the problem you've encountered.

ivie からの回答

2026年2月6日

Thank you for your feedback, and we're sorry to hear about your experience with your device failing.

We'd like to help clarify the situation. Could you let us know whether you purchased your ivie Bud directly from us or if it was provided to you by your energy supplier?

If you purchased directly from us, your ivie Bud comes with a warranty (subject to terms and conditions), so you shouldn't have needed to pay for a replacement if it failed within the warranty period. Please contact our support team with your order details so we can look into this for you.

If your device was provided by your energy supplier, replacements would need to be arranged through them. If they're unable or unwilling to provide a replacement, you're welcome to purchase a new device directly from our online store.

Please reach out to our support team if you need any help, we'd be happy to assist you.

ivie からの回答

2026年2月5日

Hi there,

Thank you for taking the time to leave us a review!

We understand you were hoping for more detailed breakdowns. The ivie Bud shows your overall electricity and gas usage with breakdowns by day, week, month, and year – displaying your consumption 'So Far Today', 'So Far This Week', 'So Far This Month', and 'So Far This Year'. You can also see live electricity usage (updating every 10 seconds) and set budgets to track your spending.

If you're looking for specific features or breakdowns that you're not currently seeing, we'd be happy to help. There may be settings or views you haven't discovered yet, or we can explain what data is available through both the ivie Bud screen and the companion app.

Please reach out to our support team and we'll be glad to assist!

ivie からの回答

2026年2月5日 に更新

Hi there,

Thank you for your review and for choosing ivie!

We're sorry to hear you've been having trouble registering your account. We'd love to help you get this sorted out as quickly as possible.

Just to clarify – the ivie Bud is not a smart meter itself, but rather an energy monitoring device that connects to your existing smart meter to display your electricity and gas usage in real-time. The ivie Bud works by connecting to your smart meter's Home Area Network (HAN) signal and shows your energy consumption on its full-colour touch screen.

For account registration support, please reach out to our customer service team and we'll be happy to walk you through the setup process and get you up and running.

We appreciate your patience and look forward to helping you start monitoring your energy!

ivie からの回答

2026年2月4日

Amazing! Thank you so much for the lovely review!

We're thrilled to hear our customer service team hit the mark and that your delivery arrived at lightning speed. We love nothing more than happy customers!

If you ever need anything else, you know where to find us. Thanks again for choosing us!

ivie からの回答

2026年2月4日

Hi John,

Thank you for taking the time to leave your review. We're sorry to hear about the difficulties you've experienced reconnecting your device after your house move.

We can see that we reached out to you previously to gather more information so we could investigate and resolve this issue for you. Unfortunately, we didn't receive a response, which meant we weren't able to look into this further or provide the support you needed.

We'd still very much like to help get this sorted for you. If you could reply to our previous message or contact our customer service team again with more information about the issue, we'll do our best to resolve this as quickly as possible.

We appreciate your patience and look forward to hearing from you.

ivie からの回答

2026年2月4日

This is so lovely to read, thank you! Really glad the team could walk you through everything and help get things sorted with your supplier - we'll make sure they see this.

Thanks for sticking with us and for taking the time to share!

ivie からの回答

2026年2月4日

We're really sorry to hear this - that's genuinely frustrating and we completely understand why you're disappointed. You're absolutely right that the CHF requirement isn't obvious, and we should be making this clearer upfront so people don't run into this exact situation.

We'd love to help you get this sorted if we can - please drop our support team a message and we'll do everything possible to either help with your supplier or find another solution.

This feedback is really valuable and we'll be looking at how we can communicate this better going forward. Thanks for flagging it, and sorry again for the hassle.

ivie からの回答

2026年2月4日

This is exactly what we love to hear! We work hard to make setup as simple as possible, so knowing it worked a treat for you really makes our day. Thanks so much for sharing - and if you ever need a hand with anything, we're always here!