Ivyandgracesydney レビュー 

Terrible quality, misleading photos and a $65 return cost

The clothes I received from Ivy & Grace Sydney were absolute rubbish and looked nothing like the photographs on their website. Had the photos accurately shown what was being sold, I would never have ordered.

Despite the “Sydney” branding, my order arrived from China. I feel completely misled about both the clothing and the impression that I was buying from a local business.

To make matters worse, I was told it would cost $65 to return these disappointing items. Expecting customers to bear that cost when the goods look nothing like the advertising is unacceptable.

A complete waste of money. Based on my experience, I strongly recommend avoiding this website.

I ordered dresses advertised as a cotton blend, but the items I received had no labelling or wash instructions and the fabric was polyester/nylon, very clinging and unsupportive. It didn’t match the product description or what I expected. When I contacted customer support, they refused to resolve it through their Australian return process (their website return policy says it can be returned to the following:37 Mostyn Street, Castlemaine VIC 3450, Australia) and instead demanded I ship the items to China at my own expense (including return shipping/customs/duties, at a cost of around US$60) for a refund. Disappointed with the quality and the return handling. Do not purchase from Ivy and Grace, it's a scam

Please do NOT order from this scam business. They sell badly made,inferior material dresses. I ordered two cost me over $150au and they were on sale. Once they finally delivered (and no they do NOT come from Sydney,they come from China) I knew straight away they were horrible, and nothing like pictured. I tried them on, and confirmed this. They were ill fitting, sagged and draped in every place that they shouldn’t have. I contacted their help line immediately (so literally an hour after I collected my package) to be met with your happiness is important to us so we will offer you 30% refund and you keep the dresses? Ah NO I want to return the dresses for a FULL money return as your policy clearly states? Then you will need to return them to China, pay import taxes on the clothing etc.. just accept our 30% refund, it will be cheaper to you in the end? Then I said I’d have to contact the Australian Consumer Protection and I was sent a very long statement on how they follow the guidelines and I have no recall to get my full refund back. So they would “just leave that with me to have a think about”? I have screenshots of all communication if anyone else even considers buying from this sight.. please DONT

This is a scam.
This company advertises that they are based in Sydney and are having a moving sale. But the products are of poor quality, and do not match the pictures on website. Their return address is China, so you will end up paying more than what you paid to return and stuck, I still have not received a refund. Emailed multiple times and each time get what seems to be an AI response with excuses ... shipping takes long, needs to clear China customs, has to get to the warehouse, must past final inspection. Stay away.