James Lane レビュー 

Good communication with delivery

Hannah from Robina was fantastic. She had just started actually only 2 days on the job and you would have thought she had been working there for years. Her service was fantastic. She listened, she cared snd gave really good advice. We were hard customers because we were setting up our new unit and were nervous about all our choices, especially how to make sure everything matched perfectly. Hannah was awesome and we can’t wait to see it all once it’s delivered. Thanks for your help! I know it was a long 2 hours with us.

Absolutely amazing service.
Michaela from the Penrith store was more than helpful 🙏🏼 she went above and beyond 😃fabulous customer service.
Thank you, Michaela .
Regards, Sara 😃

Ronny at Upp Mt.Gravatt is amazing. He's great with colours, design & everything in between. Their range was so funky.

Communicate well. Efficient and courteous.

Products are great quality and good value if you can buy during a sale. The delivery drivers were fabulous, friendly and accommodating.

Staff , mostly one particular one ,she was the best at the Northlakes store.
Above and beyond was her service ,advice and help.
Thanks Nicola

Our experience with in store sales person and customer service was very smooth and satisfying! The 3/5 is due to the poor delivery experience we had when the deliverers came. First they rang our doorbell and were impatient and were screaming outside on a Saturday at 7am in a townhouse complex. This could have woken the whole neighbourhood. Then when they carried our mattress inside and up the stairs, they were careless and left black fingerprints all over our walls. One of the deliverers pressed their foot on the stair handle to force the mattress through. Thankfully not damaged but we were left with 20 marks on walls without an apology. James Lane and Sleeping Giant definitely need to better handle their delivery. The whole purchasing experience needs to be at the highest level.

The rug i ordered was not beige as per images. It had a dusty or grey undertone. Return is impossible without high fee.
Delivery was fast but the information around it being split and sent seperately was poor. The team over the phone sent me in circles with one lady in particular extremely unpleasant.
I cancelled an appointment to be home to sign and the driver just left it and i didn't have to sign.
The table runner was the worst part; it has shed so much. I paid for it at the sale price so i just cut my loss and binned it because it was so poorley made it was not worth donating.
The cushions seemed cheap and i expected better quality.
I made an order from temple and webster a few days after recieving all my styling pieces and was really happy with that order.
I expected more given the James Lane appears higher qaulity. I'm glad i didn't purchase big priced items and have only lost around $700 with the delivery at this point.
I'm sure instore would be better because store staff were lovely when i visited.

Great customer service and items.

We dealt with Kathryn at the Kotara store near Newcastle she was knowledgeable and attentive. She could see our vision a d worked with us. Thank you. Date of purchase may not be exact.

I absolutely love James Lane products and choose to deal directly with the store rather than order online because customer service is always amazing and staff are always happy to help 😊

From the moment you walk in and greated so warmly by the friendly staff, acknowledging you and treating you like a long lost friend. Their knowledge and understanding into your vision ticked all the boxes.

This was our first time into the store and it has become one of our favourite places to shop. The modern top of the range furniture and artwork really allowed us to create such a warm and inviting home. The prices are fantastic and specials in store allow us to create our dream home.
We will be back.

After days of searching for the perfect dining table, I decided to visit the store and make the purchase in person.

I had to approach staff after standing alone in the front for over 10 minutes. Once I was able to speak to a team member and ready to process my order, the team lead/manager soured my experience even more. I was after a dining table, dining chairs, fabric protector and a rug.

I wanted to give her benefit of doubt as it was 9.30am in the morning but was repeatedly told my items weren’t coming in anytime soon and I could order these products later even after I stated I was aware as I did not need the items prior to the timeframe.

I had mentioned I wanted a rug I noted was online only and asked if I can put in the order. I was immediately shut down noting the product was online only, which I stated I was aware but wanted to know if I could add it in at the time of my sale. It was a cold, unhelpful interaction which made me so eager to purchase from wanting to leave the store immediately as I was made to feel like a burden and wasting their time.

This may not be the case but I did not feel acknowledged or respected as a customer worthy of their time .

James Lane- Orangegrove Liverpool

After care is not a good experience. I had a console table delivered and constructed no problem but I also purchased a mirror which I did not tell drivers and he placed mirror on table. When I moved the mirror residue from frame has marked the console table. I have contacted James lane 3 times with no response on their end

Helpful and friendly staff throughout the whole process.

Delivery guys were fantastic. Polite, assembled furniture quickly and took all packaging away. These guys work so hard, hope they get a bonus for the brilliant work they do. A credit to the company.

From the minute we stepped into the Toowoomba shop to the furniture delivery we were met with very friendly, helpful, professional people. We were kept well informed of every step in the process and I cannot praise their level of customer service enough. I would highly recommend this company and the Toowoomba store to anyone and will definitely be visiting them again. A big thank you to everyone who helped us with our purchase and the 2 lovely delivery drivers who had already had a big day but were still very cheerful.

Overall good experience. In store was great, finished product is great (we purchased a couch), had a small hiccup with delivery which was promptly rectified. Would buy from again.

Communications leading up to the delivery was clear and concise and delivery guys friendly and accommodating