The worst quality!! there was a staple over one of the important holes for stabilty and then glue in another so i couldnt put the other screw in to complete the chair. For $230, you would expect a... ãã£ãšèŠã
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We initially had questions around when the delivery was going to be made and Hazel was able to assist us promptly. She was then able to take amended instructions from me to ensure that we had a succ... ãã£ãšèŠã
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Thank you Luxo Living for our beautiful vanities, my daughters love them. We appreciate the prompt service from Gil in arranging replacement vanity and replacement power cords, the customer servi... ãã£ãšèŠã
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Customer service from Gil was superb. Iâve purchased many items from Luxo Living including outdoor furniture and a wine fridge. There was a fault on the wine fridge and it was resolved with no questio... ãã£ãšèŠã
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50% OFF RRP & SAME DAY delivery on modern furniture, outdoor furniture, beds, mattresses, sofas & more! Shop online or in store. 24/7 customer service.
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160 Newton Road, 2164, Wetherill Park, ãªãŒã¹ãã©ãªã¢
- 02 9189 7999
- sales@luxoliving.com.au
- luxoliving.com.au
4.5
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DO NOT BUY FROM THIS PLACE!
DO NOT BUY FROM THIS PLACE!
I purchased a TV cabinet online, and it arrived with a major manufacturing fault. The drawers are completely misaligned. One drawer sits proud of the cabinet and wonât close properly, leaving a large, obvious gap, while the other drawers are uneven and donât line up with each other. Itâs impossible to achieve a flush finish, making the unit look poorly made and defective.
I sent multiple clear photos showing the issue and requested a full refund, along with collection of the faulty item. Instead of taking responsibility for selling a defective product, their customer service suggested that I go out and buy replacement drawer runners myself and, as a âgesture of goodwill,â theyâd reimburse me just $50. Expecting a customer to repair a brand-new faulty cabinet at their own expense is completely unacceptable.
I immediately rejected this proposal and reiterated that I wanted a full refund. Since then, I have sent four follow-up emails, all of which have been ignored. Iâve also tried calling multiple times, but I cannot get through to anyone.
The photos clearly show the defect, yet this company has refused to provide an appropriate resolution and has effectively stopped communicating altogether. Selling faulty furniture is one thing; ignoring customers after the sale is even worse.
Avoid this business. If your order arrives defective, donât expect them to honour their obligations or provide any meaningful customer service.
2026幎7æ1æ¥
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Perfect order, great customer service team
Michael was so incredibly helpful, very happy with my order. Thankyou Luxo! ð«¶ðŸ
2026幎6æ22æ¥
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Luxoliving ããã®åç
Thank you so much for your lovely feedback!
Weâre delighted to hear that your order went perfectly and that Michael was able to provide such helpful support. ð Itâs great to know youâre very happy with your purchase and overall experience with Luxo Living.
We truly appreciate your kind words and will be sure to pass your feedback on to Michael. If you ever need anything in the future, our team is always here to help! ð«¶ðŸ
Michael was very helpful
Michael was very helpful, he has been following up my order which was slightly delayed and has been keeping me informed along the way.
2026幎6æ18æ¥
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Luxoliving ããã®åç
Thank you so much for your kind feedback!
Weâre delighted to hear that Michael was able to keep you updated and support you while your order was slightly delayed. ð Clear communication and consistent follow-up are very important to us, so itâs great to know he made the process easier for you.
We truly appreciate your support and will be sure to pass your kind words on to Michael. If you ever need anything in the future, our team is always here to help!
Great Service by Michelle
Michelle, was able to handle my enquiry with such ease, efficiency and professionalism.
Her bright, bubbly and positive energy are definitely only some of her great attributes, that have left me feeling satisfied with the service I received.
Thank you Michelle for being proactive and finding a quick solution to my problem.
2026幎6æ18æ¥
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Luxoliving ããã®åç
Thank you so much for your wonderful feedback!
Weâre delighted to hear that Michelle was able to handle your enquiry with ease, efficiency, and professionalism, and that her positive and proactive approach made such a great impression on you. ð
Itâs fantastic to know she was able to quickly find a solution and leave you feeling satisfied with the service you received. Weâll be sure to pass your kind words on to Michelle â sheâll really appreciate it!
If you ever need anything in the future, our team is always here to help.
Great staff
We initially had questions around when the delivery was going to be made and Hazel was able to assist us promptly.
She was then able to take amended instructions from me to ensure that we had a successful delivery, even though I wasnât home.
Thanks Hazel
2026幎6æ16æ¥
èªçºçãªã¬ãã¥ãŒ
Luxoliving ããã®åç
Thank you so much for your kind feedback!
Weâre delighted to hear that Hazel was able to assist you promptly with your delivery enquiries and support the amended instructions to ensure everything went smoothly, even while you werenât home. ð
We truly appreciate your kind words and will be sure to pass your feedback on to Hazel. If you ever need anything in the future, our team is always here to help!
Great Customer service!
I called regarding my Click & Collect order, and Michael answered the phone. He was fantastic, friendly and kept us informed about when our order would be ready. Great customer service!
2026幎6æ17æ¥
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Luxoliving ããã®åç
Thank you so much for your wonderful feedback!
Weâre delighted to hear that Michael was able to assist you with your Click & Collect order and keep you well informed about the timing. ð Itâs great to know his friendly and helpful approach made your experience a positive one.
We truly appreciate your support and will be sure to pass your kind words on to Michael. If you ever need anything in the future, our team is always here to help!
Customer service is superb
Customer service from Gil was superb. Iâve purchased many items from Luxo Living including outdoor furniture and a wine fridge. There was a fault on the wine fridge and it was resolved with no questions. Highly recommend
2026幎6æ17æ¥
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Luxoliving ããã®åç
Thank you so much for your amazing feedback and continued support!
Weâre delighted to hear that youâve had such positive experiences with Luxo Living across multiple purchases, including your outdoor furniture and wine fridge. ð Weâre especially glad we were able to resolve the issue with your wine fridge quickly and smoothly for you.
Your recommendation means a lot to us, and we truly appreciate your trust in our products and service. If you ever need anything in the future, our team is always here to help!
So understanding
So understanding , great listener & the best service Iâve received. So professional at doing her job
2026幎6æ16æ¥
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Luxoliving ããã®åç
Thank you so much for your wonderful feedback!
Weâre delighted to hear that you had such a positive experience and found the service understanding, attentive, and professional. ð Itâs always great to know our team is making customers feel genuinely supported.
We truly appreciate your kind words and your support. If you ever need anything in the future, our team is always here to help!
Excellent customer service
2026幎6æ17æ¥
èªçºçãªã¬ãã¥ãŒ
Luxoliving ããã®åç
Thank you so much for your feedback!
Weâre really glad to hear you had an excellent experience with our customer service. ð
We truly appreciate your support, and if you ever need anything in the future, our team is always here to help!
GIL has been very helpful in helping meâŠ
GIL has been very helpful in helping me with the replacement of my mirror of vanity
And the service was very quick so I am glad that I can use my vanity with full functionality ð
2026幎6æ17æ¥
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Luxoliving ããã®åç
Thank you so much for your kind feedback!
Weâre delighted to hear that Gil was able to assist you with your vanity mirror replacement and that the service was handled quickly for you. ð Itâs great to know you can now fully enjoy using your vanity with everything working as it should.
We truly appreciate your support and will be sure to pass your kind words on to Gil. If you ever need anything in the future, our team is always here to help!
Excellent customer service
I had an excellent experience with Luxo Living, and I would especially like to thank Cherish for her outstanding customer service. She was kind, professional, and incredibly helpful throughout the entire process. She responded promptly to my concerns and ensured that the issue with my order was resolved quickly and efficiently. Thank you, Cherish, for going above and beyond to help. I truly appreciate your support and highly recommend Luxo Living!
2026幎6æ17æ¥
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Luxoliving ããã®åç
Thank you so much for your wonderful and detailed feedback!
Weâre absolutely delighted to hear about your excellent experience with Luxo Living, and that Cherish provided you with such kind, professional, and helpful support throughout the process. ð Itâs fantastic to know she was able to respond promptly and ensure your order issue was resolved quickly and efficiently.
We truly appreciate your recommendation and your kind words â weâll be sure to pass your feedback on to Cherish, sheâll be so pleased to hear it!
If you ever need anything in the future, our team is always here to help.
Dondon was amazing to deal with
Dondon was amazing to deal with, his quick responses and actions with sending a replacement part was great customer service.
2026幎6æ17æ¥
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Luxoliving ããã®åç
Thank you so much for your kind feedback!
Weâre delighted to hear that Dondon was amazing to deal with and that his quick responses and actions in arranging your replacement part made a positive difference to your experience. ð
We truly appreciate your support and will be sure to pass your kind words on to Dondon. If you ever need anything in the future, our team is always here to help!
Thank you Luxo Living for our beautifulâŠ
Thank you Luxo Living for our beautiful vanities, my daughters love them.
We appreciate the prompt service from Gil in arranging replacement vanity and replacement power cords, the customer service provide is helpful and an easy process. Thankyou.
We will certainly be purchasing more products from Luxo!
2026幎6æ16æ¥
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Luxoliving ããã®åç
Thank you so much for your wonderful feedback!
Weâre delighted to hear that your daughters love their beautiful new vanities! ð Itâs always rewarding to know our products are bringing joy to our customers and their families.
Weâre also pleased that Gil was able to assist you promptly with arranging the replacement vanity and power cords, and that the process was smooth and easy. Providing helpful and efficient customer service is something we take great pride in.
Thank you for your kind words and continued support. We truly appreciate it and look forward to helping you with your future purchases from Luxo Living! âš
Jeff provided outstanding customerâŠ
Jeff provided outstanding customer service from start to finish. He was professional, friendly, responsive, and genuinely committed to making sure everything was resolved quickly and efficiently. Communication was excellent throughout the process, and nothing was ever too much trouble.
Itâs rare to find someone who takes such pride in looking after customers, and Jeffâs prompt action and attention to detail made the entire experience stress-free. I truly appreciate his help and would highly recommend both Jeff and the company to anyone.
Thank you again for the excellent service! ð
2026幎6æ16æ¥
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Luxoliving ããã®åç
Thank you so much for your wonderful and detailed feedback!
Weâre absolutely delighted to hear that Jeff provided you with such outstanding customer service from start to finish. Itâs great to know he was professional, friendly, responsive, and truly committed to resolving everything quickly and efficiently for you. ð
Delivering a smooth, stress-free experience is exactly what we aim for, so your kind words about his communication and attention to detail mean a lot. Weâll be sure to pass your feedback on to Jeff â heâll really appreciate it!
Thank you again for your recommendation and support. If you ever need anything in the future, our team is always here to help!
Great customer service
Hazel was able to answer my shipping questions quickly and efficiently.
Her professionalism made the whole interaction as stress free as possible.
Thanks Hazel!
2026幎6æ15æ¥
èªçºçãªã¬ãã¥ãŒ
Luxoliving ããã®åç
Thank you so much for your kind feedback!
Weâre delighted to hear that Hazel was able to assist you quickly and efficiently with your shipping questions, and that her professionalism made the process stress-free for you. ð
We truly appreciate your support and will be sure to pass your lovely words on to Hazel. If you ever need anything in the future, our team is always here to help!
Marshall floating tv unit is a scam andâŠ
Marshall floating tv unit is a scam and is not what you think it is. The brackets they give you is for a brick wall! Not a plaster wall. No one in modern houses these days have brick walls inside! There are also NO HOLES FOR THE CABLES! Worst product Iâve ever bought. We had to drill holes for the cords and buy our own brackets to put it on the wall. A worker named Gil is now offering us compensation due to all of these issues. I just hope they take a serious look at this product and realise itâs misleading.
2026幎6æ15æ¥
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Luxoliving ããã®åç
Thank you for taking the time to share your feedback.
Weâre very sorry to hear about the frustration and inconvenience you experienced with the Marshall Floating TV Unit. We understand how disappointing it must have been to discover that additional modifications and hardware were required to complete the installation, particularly when this was not what you expected.
We also appreciate you bringing your concerns regarding the wall mounting brackets and cable access to our attention. Feedback like yours is invaluable and helps us identify areas where we can improve our products and product information for future customers.
Weâre pleased to hear that Gil has been in contact with you and is working towards a resolution. Weâll also ensure your comments are passed on to the relevant team for further review.
Thank you for giving us the opportunity to address your concerns, and we sincerely appreciate your patience throughout the process.
I was on the phone with Michael JohnâŠ
I was on the phone with Michael John Pilotin and he was able to help me with the click and collect of my order to set it up for a different day for collection. He was kind and patient and was able to help me.
2026幎6æ15æ¥
èªçºçãªã¬ãã¥ãŒ
Luxoliving ããã®åç
Thank you so much for your kind feedback!
Weâre delighted to hear that Michael John Pilotin was able to assist you with arranging a different collection day for your Click & Collect order. Providing patient, friendly, and helpful service is exactly what we strive for. ð
We truly appreciate your support and will be sure to pass your kind words on to Michael. If you ever need any assistance in the future, our team is always here to help!
Outstanding customer service from startâŠ
Outstanding customer service from start to finish by Jeff. Very Friendly, helpful, and professional. Couldn't be happier with the experience. Highly recommended!"
2026幎6æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Luxoliving ããã®åç
Thank you so much for your wonderful feedback!
Weâre absolutely delighted to hear that Jeff provided outstanding customer service from start to finish. Friendly, helpful, and professional support is exactly what we strive for, so itâs fantastic to know he made your experience such a positive one. ð
We truly appreciate your recommendation and kind words, and weâll be sure to pass your feedback on to Jeff â heâll be thrilled to hear it! Thank you again for your support, and if you ever need anything in the future, our team is always here to help.
I recently purchased furniture fromâŠ
I recently purchased furniture from Luxo Living and couldnât be happier with my experience. The quality exceeded my expectations, with excellent craftsmanship and attention to detail. The product arrived well packaged and exactly as described on the website.
The ordering process was simple, delivery was smooth, and the value for money was outstanding. Itâs refreshing to receive a product that looks great, feels durable, and is built to last.
I highly recommend Luxo Living to anyone looking for stylish, high-quality furniture at a reasonable price. I will definitely be purchasing from them again.
2026幎6æ12æ¥
èªçºçãªã¬ãã¥ãŒ
Luxoliving ããã®åç
Thank you so much for your wonderful and detailed feedback!
Weâre absolutely delighted to hear that your experience with Luxo Living exceeded your expectations, from the quality and craftsmanship of your furniture to the smooth ordering and delivery process. ð Itâs especially great to know you found great value and that the items arrived exactly as described and well packaged.
We truly appreciate your recommendation and your support, and weâre so happy to hear youâll be shopping with us again. We look forward to serving you in the future!
Fast response and good customerâŠ
Fast response and good customer service, Hazel B was friendly and provided timely response to my questions.
2026幎6æ13æ¥
èªçºçãªã¬ãã¥ãŒ
Luxoliving ããã®åç
Thank you so much for your kind feedback!
Weâre delighted to hear that you received fast responses and good customer service from Hazel B, and that she was friendly and timely in assisting with your questions. ð
We truly appreciate your support and will be sure to pass your kind words on to Hazel. If you ever need anything in the future, weâre always here to help!
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