Jandrcvjoints レビュー 

This company are completely and utterly devoid of any potential as far as customer service is CONCERNED, you only get to speak to a remote worker Stace, who to be frank is OBSTRUCTIVE. They aren't engineers, we as CAD engineers asked to discuss possible production of small numbers like GKN, absolutely no answer, this to me is a company in name only, i have had much better interaction with guys selling out of the back of a van! They do not give out technical information possibly as they genuinely don't know themselves, after reading the numerous reviews i can see you have no chance if you want a straight answer, THIS HAS BEEN MY EXPERIENCE, Stace wins the top prize for being obstructive, not answering emails fully, SO PROBABLY DOESN'T BOTHER READING THEM FULLY EITHER. your better sticking with shaftec, AS THERE appears to be numerous failures with a lot of unhappy customers. HITTING BRICK WALLS WIT HCUSTOMER SERVICE IS NOT ACCEPTABLE POLICY IF YOU WANT TO DEVELOP.

I purchase 2 drive shafts through ebay for 2 diffrent vehicles and both failed..cv grease came out with in days and the coupler failed..that's both moving parts failed on both shafts..I did get an exchange because i left bad feedback on ebay..i was phoned by stace and asked to change my feedback and they would exchange one and refund the other..I returned shaft 1 for the exchange and I got it..i was on for 2 weeks before the same happened.shaft 2 was returned with photo proof of delivery but the refund never happened. they blocked me on ebay so I couldn't contact them..I contacted there website and they Tell me to deal with it through ebay..this is after I told them them they have blocked me. I was left stranded at the side of the road with my brakes covered in cv grease and smoke pouring from wheel.both drive shafts failed.and the second one I just managed to get it home..and still no refund or response

I highly RECOMMEND them; surprisingly, after I had a small problem with the rubber boot of a driveshaft I bought from them.

I sent them an email explaining the issue at 13:15 in the afternoon, and they replied almost in no time. Then, the next day, I had a rubber boot kit delivered by DPD, for FREE (under the warranty).

Yes, yes, haters can say that the rubber shouldn't have failed in the first place, but... hey... really?... Did you ever get a response to your email in 4 minutes?... and then a delivery the next morning?... that delivery probably cost them more than the product itself.
I have never had a similarly good experience with any other company, and I don't usually leave good feedback (let's be fair, nobody leaves good feedback 😅)

Horrendous customer service via 'Stacy' who responds to customers like she is texting another teenager at school.
Contacted them to check parts were right for my vehicle. Placed the order. Next day, only one of the two driveshafts turned up. Informed Stacy; "Soz, it will be 5-8 weeks until you get the second". I wouldn't have placed the order if I was told it would take 8 weeks to get a part for my car to pass the MoT. They insist I pay for return postage, or wait until they have stock and send the other out...so I am £££ short for having use J&R.
Why didn't they contact me to say the part was out of stock before sending one half of the order? When they make mistakes why pass on the cost to customers? Zero empathy with the customer. "Computer 'sez' no" mindset from low calibre employees and no way to escalate issues to a manager.

I phoned j&r to find out about adrive shaft,wasn't sure about name but the lady behind the phone was so rude,made me so angry,they don't know how to talk she was shouting so much,kick these kind of ppl out

Very poor quality, first drive shaft make noise straight after put them in, after sending about 20 emails they send me replacement and also make noise - second was better - after 100 miles was start clicking - don't buy this cheap rubbish - be careful, or you wanna lost few hundred pounds for a labour costs and still you must pay for this rubbish shaft.

Had I read the reviews first, I would not have bought from J&R. That would have been a pity because the shaft I ordered was delivered the next day, fitted perfectly, and -so far- is working perfectly.

DO NOT BUY ANYTHING FROM THIS SHAM OF A COMPANY.

BROUGHT 2 DRIVESHAFTS AND GOT THEM FITTED AND HAD ISSUES WITH THEM FROM THE START SO TOOK IT TO A GARAGE

TURNS OUT THAT THEIR THE WRONG SHAFTS!!

EVEN THOUGH I RANG TO CONFIRM MY REG PLATE

AND NOW BEING TOLD ITS PRETTY MUCH DESTROYED MY TRANSMISSION AND WILL COST ABOUT £1500 TO REPAIR

NO POINT IN TRYING TO TAKE IT FURTHER WITH THEM THEY WILL JUST GIVE YOU THE RUN AROUND

I HOPE THIS PLACE GETS SHUT DOWN SOON

AGAIN.
DON'T BUY NOTHING FROM THIS PLACE OTHERWISE YOU ARE JUST ASKING FOR TROUBLE FROM THE START.

Quick delivery of the wrong part. 5 days now and 5 attempts to resolve it but getting nowhere. Avoid this company as there customer service is non existent. Looks like I am stuck with the wrong part.

AVOID using this company, you will regret it seems to be using cheap Chinese rubber boots that fail almost instantly and much the same for the whole driveshaft. Return policy I hear you ask well go on a few car forums and ask about J&R driveshafts and you will quickly find out and try UTUBE people all say the same thing, Save your money and your time go elsewhere.

Very bad after service, would not recommend this company!!

Update: after 5 months of use.....The boots have split and i have cv grease allover the place...AFTER ONLY 5 MONTHS!!! i don't want these things on my van any longer, ive ordered new shafts from Heritage spares, they sell Meyle HD parts...>MUCH BETTER..........Buying cheap from J&R has cost me in the short run!....

Original review: absolute garbage, DO NOT use these shafts. the driver side broke while it was being fitted, the inner cv literally fell apart, the passenger side clunks when driving so would imagine that will probably fail soon. Tried to get in touch with them but get met by snotty customer service staff asking random questions and going around in circles..

Unfortunately they cannot manufacture driveshafts correctly which is amusing because...that is meant to be their speciality.

Strange company with no proper customer service at all I have now found out to my cost.

Was recommended by forums, now I am burned.

Ignore anyone who recommends this company.

"Outsourced /off-site" apparently when it comes to customer service.

Unable to cross reference dates and times, PayPal references... DPD deliveries, registration numbers...

need an order number that was only shown on screen at order time and not emailed to me.

What a joke firm.

I hope it collapses soon, other victims of this company have all said the same.

I try to be patient with firms, but when a company is deliberately obstructive through incompetence, poor process or mallace then I can only wish the worst on the company and the people in it.

If I was to take a company as a example as to why Britain is becoming a failed state and we don't make anything good anymore then this is the one.

Like a British Leyland.

I ordered a drive shaft on their website and was sent the wrong one. Aftersales service is by email only? I fitted the shaft and had no drive to the wheels. I contacted aftersales and was was told that it was my responsibility to count the splines on the shaft. After numerous emails they sent a replacement and guess what it was identical to the first one that was delivered. The owner of the car ordered a drive shaft giving the registration and yet again the wrong one but he was told the he should of told J&R that the car was automatic. I now have to return this shaft at my expense. I have reported this issue to trading standards. DO NOT TOUCH THIS COMPANY WITH A BARGE POLE.

Superbly quick service, items ordered are great quality, will definitely use again. Thanks!

Advertised a driveshaft as fitting my Alfa via their reg plate checker. It did not fit my car and they would not pay for the return of the item, they wanted me to cover the cost. They would not let me speak to anybody other than by email and would not let me speak to anybody more senior. They would not even let me make a complaint, very poor and slow customer service. In the end they went silent and did not respond to my emails.

Stay away unless you know 100% that the item they say fits you car does. Call them to confirm. Item did look good quality but it didn't fit as they stated.

Ordered a pair of driveshafts for my citroen dispatch. Fast delivery, part's look quality and nicely packaged. Thank you J&R

I orderd an offside driveshaft for an opel calibra,96 reg
on their E-Bay website,It came within 3days,Took
it to local garage,Boys fitted it no problem,car is
running a lot smoother now,I would use this company
again!

Same experience as the other customers. Confirmed 3 times that they have the right part and sent me the wrong one. Then denied that they were wrong and said I gave them the wrong number plate, how ridiculous is that. Then disagreed to pay for returns even though it wad there fault. The only good thing was there was a lady called Sharon I belive who was wonderful and really helpful and she managed to help me with the returns. Please make sure you are ordering the right part before commiting.

Contacted them for a set of axles for a 1.7CDTI Corsa C. They had 3 types on their website, but the ones I needed were not there.

Sent the following mail:
"Good afternoon, I was browsing your website for a set of axles for a 1.7CDTI Corsa C. And was wondering if you have an axle like DS501, but with the length of DS165 available? I cannot seem to find it on your website, but I know this vehicle has been manufactured with an axle like this. Thanks in advance and hope to hear from you soon."

Got this "reply":
"HI,

Ds501 – 34 int / 33 ext / 610mm
DS165 – 22 int / 22 ext / 935mm

Stacey"

Customer service is bad and they cannot even deliver the right parts.