Fast order & delivery. I got what I needed. Great, accurate order & delivery communications. I will use this company again. I can't offer a better compliment than that. 10/10.
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Easy website to navigate with great range. I liked the clear indications of what was compatible with my device. Parcel was dispatched promptly in Denmark, and it took 10 days to reach the North of Sco... ãã£ãšèŠã
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Website not easy to order from: one item kept on disappearing from the basket for unknown reasons. And not made clear how long delivery would take. Otherwise good product, for a serious price!
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The only reason you did not get five stars is due to the unnecessary plethora of emails - over a dozen - trying to get me to order. I am capable of deciding that myself.
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Japebo.co.uk ã«ã€ããŠ
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Japebo supplies spare parts, wireless accessories, and care products for hearing aids from all leading brands. We offer original parts from Oticon, Widex, Phonak, Signia, and ReSound â making it easy to find everything you need for your hearing aid in one place.
We understand how important it is that your hearing aid works reliably every day. Thatâs why we offer a carefully selected and specialised range that makes it easy to maintain and care for your device â ensuring the best possible sound experience and long-term performance. ð
ð Easy-to-use webshop
Our website is designed with clarity and simplicity in mind. Products are clearly
categorised by brand and type, and with search functionality, detailed descriptions,
and clear product images, we help you quickly find the right spare parts and accessories.
ð Fast dispatch & reliable delivery
We dispatch orders quickly from our warehouse, and you will always receive
a tracking link so you can follow your delivery every step of the way.
ð¬ Customer support with product expertise
Need help? Our support team is ready via email and happy to assist you in finding
the right products for your hearing aid. We know our products inside out and
provide guidance both before and after your purchase.
ð Safe and secure shopping
Japebo is a certified webshop, ensuring a safe buying experience with
90-day returns. We combine a wide product range, ease of use,
and expert knowledge in one place.
â We value all feedback and actively use Trustpilot reviews to continuously improve our service and customer experience.
Why choose Japebo?
åœè©²äŒæ¥ã«ããèšè¿°
- Find the right product â without the hassle
- At Japebo, youâll find original spare parts, wireless accessories, and care products for hearing aids from all leading brands. Our webshop is designed to make it easy to find exactly what you need â quickly and without confusion.
- Helpful support when you need it
- Not sure about compatibility or which product to choose? Weâre here to help. Our support team is available via email and ready to guide you, so you can find the right solution for your hearing aid â both before and after your purchase.
- Fast dispatch & reliable service
- We dispatch orders quickly from our warehouse and always provide tracking, so you can follow your delivery every step of the way. Weâre committed to providing a smooth and reliable shopping experience from start to finish.
- Safe and transparent shopping
- Japebo offers a 90-day return policy for your peace of mind. We read every review and actively use feedback to continuously improve our service and customer experience.
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Fabriksvej 9A, 4200, Slagelse, ãã³ããŒã¯
- +45 80208090
- info@japebo.co.uk
- japebo.co.uk
Everything for your hearing aids
4.4
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Still not
Arrived after a wait but when it arrived it was exactly what was needed. Many thanks
2026幎6æ5æ¥
Japebo.co.uk ããã®åç
Hi Mr. Wells, thank you very much for updating your review.
Weâre really pleased to hear that the order arrived and that it was exactly what you needed.
We sincerely apologise for the longer wait and any inconvenience caused, and we appreciate your patience.
Kind regards,
Mads â Japebo
Japebo.co.uk ããã®åç
Hi Frances, thank you very much for your kind review.
Weâre really happy to hear that the product was exactly what you needed and that it arrived on time.
We truly appreciate your feedback.
Kind regards
Mads â Japebo
These are exactly what I needed andâŠ
These are exactly what I needed and they are cheaper than going to Specsavers.
2026幎6æ2æ¥
Japebo.co.uk ããã®åç
Hi Patricia, thank you very much for your lovely review.
Weâre really happy to hear that the products were exactly what you needed, and that you found them at a better price.
Thank you for choosing Japebo.
Best regards
Mads â Japebo
Easy to find and order productsâŠ
Easy to find and order products required. Delivered in good time. Excellent tracking service
2026幎5æ21æ¥
Japebo.co.uk ããã®åç
Hi Suzanne, thank you very much for your kind review.
Weâre really happy to hear that the products were easy to find and order, that delivery was on time, and that the tracking worked well.
We truly appreciate your feedback.
Kind regards
Mads â Japebo
2nd order same as the last one spot onâŠ
2nd order same as the last one spot on time good delivery order very very easy to get in touch with thanks.
2026幎5æ31æ¥
Japebo.co.uk ããã®åç
Thank you very much for your kind review.
We are pleased to hear that you experienced good communication throughout the delivery. We truly appreciate your feedback.
Thank you for shopping at Japebo. We hope to welcome you back again soon.
Kind regards
Micas â Japebo
What can I say other than itâs an easyâŠ
What can I say other than itâs an easy website to find your way around buy the correct goods you need all goods are first class quality and if you need things quickly next day is an option
2026幎5æ31æ¥
Japebo.co.uk ããã®åç
Hi John, thank you very much for the lovely review.
We are really pleased to hear that you found the website easy to use and that you are happy with the quality of the products and delivery options.
We truly appreciate your feedback.
Best regards,
Mads â Japebo
wrong item received
3/7/26 my order arrived several weeks ago, this time with the correct items ordered. A shame about the initial error, but it was quickly corrected by Japebo.
8/6/26 - Amended following Japebo answer. When I receive the items ordered, I will amend the stars further.
I ordered connex xsmall vented and you sent me easyguard open medium which are absolutely useless.
If I could give you a zero score I would. I am now over £12 out of pocket. Dreadful service.
I would like my money back please.
2026幎5æ27æ¥
Japebo.co.uk ããã®åç
Hi,
Thanks for reaching out. I have forwarded this to our product specialist to help you find the right (insert product) for your hearing aids. He will be in touch with you soon.
The product was just what was needed
The product was just what was needed. Post order support was great. Didnât realise that it was coming from Denmark but that did not cause a problem as I did not have an urgent need.
2026幎5æ23æ¥
Japebo.co.uk ããã®åç
Thank you very much for your review, Mr Clifton.
We're delighted to hear that the product was exactly what you needed and that you were happy with the support you received after placing your order.
You are quite right that we ship from Denmark, and we're pleased to hear that this did not cause any issues in your case.
Thank you again for your order and for taking the time to share your experience.
Kind regards
Mads â Japebo
Japebo.co.uk ããã®åç
Hi John
We are sorry to hear that the charger is not compatible with your hearing aids. We have replied to you by email so we can check the exact hearing aid model and make sure you get the correct solution.
Kind regards
Mads â Japebo
Japebo.co.uk ããã®åç
Hi James, thank you very much for the lovely review!Â
Weâre glad to hear that your order arrived promptly and that everything was as expected.
Kind regards
Mads â Japebo
Ordering was easy and communicationâŠ
Ordering was easy and communication about delivery time was very good.
2026幎5æ15æ¥
Japebo.co.uk ããã®åç
Hi Sandra, thank you so much for your 5-star review ð
Weâre very happy to hear that ordering was easy and that the delivery communication was helpful.
Kind regards,
Mads â Japebo
Good product, slow postal service
Absolutely no problem with your product and the speed of dispatch . The problem was the courier, Royal Mail were slow to deliver.
2026幎5æ7æ¥
Japebo.co.uk ããã®åç
M White,Â
Thank you for your good feedback! Weâre pleased to hear that youâre satisfied. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please donât hesitate to contact us. Have a great day!
Japebo Support
Excellent customer service andâŠ
Excellent customer service and communication. I purchased an item that didn't resolve the issue I had and they dealt with refund request timeously and courteously, would highly recommend.
2026幎5æ7æ¥
Japebo.co.uk ããã®åç
Hi Duncan,
Thank you so much for your kind review! ð
Weâre very happy to hear that you were pleased with our customer service and communication.
Weâre sorry the item didnât solve the issue, but glad we could help with the refund quickly and smoothly.
Best regards
Mads â Japebo
Delivery issues
My parcel was sent t Greece nd not Australia. Greek couriers have contacted me so hopefully it will be forwarded on. Over $200AUD going on holiday around Europe and I suppose I'll have to pay the shortfall
2026幎5æ6æ¥
Japebo.co.uk ããã®åç
Hi Sue,
Thank you for your message.
According to the tracking information, it does not appear that your parcel is in Greece. It seems to have left Denmark and is currently on its way to Australia.
You can follow your parcel here:
https://auspost.com.au/mypost/track/details/LZ135402342DKÂ
If you experience any issues or have any questions, you are always very welcome to contact us by email â we are happy to help.
Kind regards
Micas â Japebo
Top-notch customer service.
2026幎4æ1æ¥
Japebo.co.uk ããã®åç
Thank you very much for your kind review.
We are delighted to hear that you experienced top-notch customer service. We truly appreciate your feedback.
Thank you for shopping at Japebo. We hope to welcome you back again soon.
Kind regards
Micas â Japebo
Item promptly sourced from Denmark andâŠ
Item promptly sourced from Denmark and delivered to my address in less than seven days.
2026幎5æ1æ¥
Japebo.co.uk ããã®åç
Thank you very much for your kind review.
We are pleased to hear that your item was sourced quickly and delivered to you in less than seven days. We truly appreciate your feedback and are happy that everything arrived promptly.
Thank you for shopping at Japebo. We hope to welcome you back again soon.
Kind regards
Micas â Japebo
Japebo posted the items quickly andâŠ
Japebo posted the items quickly and efficiently. Delivery took a week as the parcel was held a few days on the continent before being passed to Royal Mail.
2026幎4æ28æ¥
Japebo.co.uk ããã®åç
Hi Kenneth, thank you very much for your review and for your patience during the transit process.
Weâre pleased to hear that you were happy with the service and delivery overall. International shipments can sometimes experience a few days without tracking updates before being handed over to Royal Mail, so we really appreciate your understanding.
We hope you enjoy your items, and thank you again for choosing Japebo.
Kind regards,
Mads â Japebo
Fine just fine
I thought I have already done a review for this. So confusing: all these reviews. Yea itâs fine. Nothing to complain about.
2026幎4æ8æ¥
Japebo.co.uk ããã®åç
Hi Liam, thank you for your review.
Weâre sorry if the review requests have been confusing. We really appreciate you taking the time to leave feedback, and weâre glad to hear everything was fine with your order.
Best regards
Mads â Japebo
Great service.
2026幎4æ23æ¥
Japebo.co.uk ããã®åç
Hi Neil, thank you very much for your 5-star review.
Weâre happy to hear that you were pleased with our service.
Best regards
Mads â Japebo
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