Jawa Jewelers ロゎ
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Jawa Jewelers レビュヌ 

148
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TrustScore 5段階評䟡の3.5

3.5

宝石店
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5぀星のうち1の評䟡

I ordered a $2,000 chain and after 7 days of not hearing a single thing, I send an email, and then another, and another. I even called the customer service number and there was no answer. Finally afte... もっず芋る

5぀星のうち5の評䟡

Before Jawa Jewelers, I was dealing with Palm Beach. Everything was a complete & total nightmare, especially customer service. They still haven't refunded me. Anyway, Jawa Jewelry not only has great a... もっず芋る

5぀星のうち5の評䟡

Service on my initial purchase and cancellation due to changing my mind was polite, professional, and immediate. I finally decided a couple of weeks later, I could not decide on milimeter width, I pu... もっず芋る

5぀星のうち5の評䟡

I love how fast I received my 2 separate purchases. After I paid and made my order both orders came to me in 2 days. This was pleasing. The packages were done correctly so my jewelry would not get da... もっず芋る

䌁業情報

  1. 宝石店
  2. 衣料品店

圓該䌁業による蚘述

Jawa Jewelers is a registered and licensed American based company which deals in Gold, Diamond, Silver and related fashion jewelry including all kinds and styles of chains, pendants, bracelets, watches, earrings, studs and rings for men and women.. We have a worldwide clientele and have thousands of satisfied customers from all around the world.

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3.5

たあたあ

TrustScore 5段階評䟡の3.5

148件のレビュヌ

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3.5

すべおのレビュヌ

(148)

過去12か月のレビュヌ数: 9件

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5぀星のうち1の評䟡

Beware -horrible service no response no refund 


Service is horrible- I needed to return the necklace I bought as it didn’t work with pendant I bought it for. Called to see what I needed to do no return call- on website it states ship back with all paperwork- I emailed ? Where to ship as address that shipped from was different than main address- no response. I shipped via FedEx got pic and confirmation of delivery- I have called and left messages numerous times emailed even went on the automated assistant - I got one response looking for tracking number - I sent her tracking number no response- I continue to email and call no response no refund. Beware of this company!!!!!

2024幎6月17日
5぀星のうち5の評䟡

My experience at Jawa Jewelers was


My experience at Jawa Jewelers was exceptional. The staff was incredibly knowledgeable and helpful, guiding me through the selection process with patience and expertise. The quality of their jewelry is outstanding, and their friendly service made the whole experience enjoyable. I highly recommend Jawa Jewelers for anyone looking for beautiful pieces and excellent customer service.

2024幎3月20日
自発的なレビュヌ
5぀星のうち1の評䟡

I have several gold necklaces like I


I have several gold necklaces like I ordered , I don’t like hollow, l only but solid gold necklaces, this one in comparison especially with that price is very very light. Does not feel like a solid gold necklace at all. Very very disappointed. I bought before and always got great service and products. But not this time.

2024幎3月8日
Jawa Jewelers ロゎ

Jawa Jewelers からの回答

Thank you for bringing this matter to our attention. We're truly sorry to hear about your disappointment with the gold necklace you received. Your satisfaction is incredibly important to us, and we want to make things right.

We understand your preference for solid gold necklaces and we regret that the item did not meet your expectations, especially given your past positive experiences with our products. We want to assure you that this is not indicative of the quality and service we strive to deliver.

In light of your feedback, we would like to offer you a full refund for the necklace. Please feel free to return the item at your earliest convenience, and we will promptly process your refund.

If you have any further questions or concerns, or if there's anything else we can assist you with, please don't hesitate to reach out to us. We value your satisfaction and hope to have the opportunity to serve you better in the future.

Warm regards,

Jawa Jewelers

5぀星のうち1の評䟡

They sent me the wrong product and it


They sent me the wrong product and it arrived two weeks late and I paid extra for two day shipping. After reading other reviews it seems that I’m lucky to have received anything from this vendor. I should’ve read the first before ordering. Also, they don’t answer their phone or return emails or calls. Don’t buy anything from this company. UPDATE: 3.12.24, I responded to Jawa Jewelers and provided them with a picture of the product they requested on 2.29.24. I have yet to get a response from Jawa Jewelers regarding the order.

2024幎1月31日
Jawa Jewelers ロゎ

Jawa Jewelers からの回答

Thank you for your response. We appreciate your willingness to work with us to resolve this issue. In order to better assist you and ensure that we send you the correct replacement item, could you please provide us with a picture of the item you received? This will help us verify the discrepancy and expedite the process of sending you a replacement.

Once we receive the picture, we will proceed with arranging for the correct item to be shipped to you as soon as possible. We apologize again for any inconvenience this has caused and appreciate your cooperation in resolving this matter.

Please feel free to reply to this message with the picture attached, or you can send it directly to Info@jawajewelers.com. If you have any further questions or concerns, please don't hesitate to reach out.

Thank you for your understanding and patience.

Sincerely,
Jawa Jewelers

5぀星のうち4の評䟡

I promptly received initial payment


I promptly received initial payment notification. However, it took approximately one week to finally speak with a polite Customer Service Rep., prior to receiving shipping date and amplifying data. The 20", 4MM, 14K, diamond cut, solid gold chain w/lobster clasp, I purchased, exceeded my expectations!! Man, the necklace is simply "Smashing" as it is "Strikingly Beautiful" -- great quality and very well priced as well!! I don't purchase jewelry often but when I do, I shall review Jawa Jeweler's online catalog first! Thank you, Jawa Jewelers!!-!!

2024幎1月18日
5぀星のうち5の評䟡

I was skeptical at 1st.

I was skeptical at 1st. I placed my order and I received a message saying they need to see my i.d. and the card that I used to prove that is was me. I thought this was odd but I did it. My necklace was shipped out within 24 hours. I received it from fed ex 2 days later and I received the wrong necklace. I messaged them and Junaid responded within 24 hours. It was an honest mistake anybody couldve made. He paid for me to ship it back and he fixed my order and reshipped it back to me. I am in love with this necklace. I will definitely be doing business with Jawa Jewelers again. They went above and beyond my expectations. I highly recommend. 5 stars, 10/10.

2023幎12月26日
5぀星のうち1の評䟡

Horrible customer service

Horrible customer service! Seems like their main objective is to collect payment first, then deal with unsatisfied customers after collecting their money. Ordered and paid in full and haven’t received my order or heard back from anyone representing Jawa at all despite multiple attempts, it’s been 3 MONTHS!!! I Strongly Do Not recommend doing any business with this company at all

2023幎2月18日
自発的なレビュヌ

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