Jayride is a scam and I wonder how it is still active and working and no one has managed to bring it down! We've been trying to recover payments owed to us since 2024. We are a transportation... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
My booking experience, it wasn't easy finding a transfer company that both does, pick up from sangster Airport montego bay going directly to the Catalonia hotel. This was my 2nd try but,I found one... もっと見る
Really easy to navigate the website. I’m glad they ask for flight details so they can monitor any delays especially since I don’t know how long it typically takes to go through this airport to be able... もっと見る
My first time using Jayride i’m from Las Vegas coming into LA book with jayride from LAX to my hotel destination some kind of ways to date got mixed up coming and going, but thanks to customer servi... もっと見る
企業情報
さまざまな外部ソースから提供された情報
We know that organising airport transfers can be a tedious task, one often left until the last moment. At Jayride.com, simply search where you’re going from and to, then compare available transfer companies to find and book your perfect match, all in one place. Find a price and transfer type that’s right for you – from luxury private cars to shared shuttles, and everything in between – and see star ratings and real passenger reviews to help you make an informed decision about which transfer company to book. In a few simple steps, you can book your chosen transfer company directly on Jayride.com, and our instant booking confirmation with your transfer company’s contact details means you have the reassurance of your confirmed booking, sent straight to your inbox. We’re making it simple, so you can be as relaxed finding and booking your transfers as you are on holiday.
連絡先
3.6
まあまあ
7304件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 39％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
This was done through the travel agent…
This was done through the travel agent and there was no problem or wasted time.
2025年5月14日
自発的なレビュー
booking was extremely easy
booking was extremely easy. hope the ride is just as notable.
2025年5月12日
自発的なレビュー
I stil don't know at what time my…
I stil don't know at what time my pick-ups will be, and this makes me a bit anxious...
2025年5月12日
自発的なレビュー
JAYRIDE IS A SCAM.
JAYRIDE IS A SCAM.
They owe our company a lot of money and have refused to pay. We provided transportation services to many of their customers, and when it came time to pay, they ignored our request for payment since 2024. Their manager, Jennifer, is their upfront lady. Her specialty is deceit. They're rounding up companies all over the globe, collecting money from travelers, and having foreign transport companies do the work while JAYRIDE pockets the money. Their rationale is that you cannot travel to Australia, their headquarters, to sue them. We have a surprise for them.
2024年5月12日
自発的なレビュー
Jayride からの回答
Hello Anthony,
Thank you for bringing this matter to our attention.
We understand your frustration regarding the outstanding payments and the difficulties you’ve encountered. It is concerning to hear about the lack of communication and payment since 2024, especially given the services your company has rendered in good faith.
Please know that your feedback will be taken seriously and we will carefully review the details you’ve shared. We want to reassure you that resolving the issue of delayed payments is our top priority. We are actively working on a solution, and your account manager will provide an update in the coming weeks with the next steps.
We value our partnership and hope to continue working together under mutual respect and professionalism.
Sincerely,
Rofel Marie
Terrible
Terrible. We paid for "meet and greet service" at JFK. No one was there. There were no meet up instructions in the app on the reservation. Our plane was early and we were over an hour late to our meeting because I couldn't get a hold of anyone. I called 8 times before anyone answered. Our flight landed at 4:30pm. We didn't get to the car until 6:15pm. When someone finally found us, he was standing in the very corner in a black hoodie pulled entirely over his face and he called and described what I was wearing instead of actually having a sign with my name on it. He blamed the delay on the driver. When we got in the car, the driver tried to apologize by blaming the "greeter" and saying he'd been there since 4:00pm. Then he was driving and trying to show me his phone as proof he was there, turning around to look at me while driving in heavy traffic. I finally said "I don't want to argue, just watch the road." The car was freezing and dirty, the music was obnoxious and no one ever asked if there was anything they could do to right their mistake. This was the first and absolute last time we will ever use your service! We have a return ride scheduled with you tomorrow. Cancel that and refund our money immediately. There's no way we trust your company to get us anywhere on time.
2025年5月11日
自発的なレビュー
Jayride からの回答
Hello JJ,
Thank you for taking the time to write us a Trustpilot review and we are sorry to hear about what happened. This is definitely not the kind of experience we would have wanted for our travelers.
To better assist you, please provide us with the Jayride Booking ID. Alternatively, you can send us an email at bookings@jayride.com.
We look forward to hearing from you.
Sincerely,
Rofel Marie
Left in the lurch at the airport.
I made my reservation and paid for it hours in advance. I arrived the airport expecting my ride to be waiting. Instead I got a text saying no driver was available. It was after dark, and I stood alone in the airport parking lot. Lucky for me a taxi van was available. A few minutes after we drove away I got a call from a driver saying he was there waiting and looking for me. I was undone. Then the dispatcher called me. I demanded a refund. I have used Jayride’s service before without any problems but this was too much. The dispatcher was nice enough but I got the feeling he was dubious of my claim about the text. I still have it though. They totally dropped the ball.
2025年5月8日
自発的なレビュー
Jayride からの回答
Hello Melinda,
Thank you for taking the time to write us a Trustpilot review and we are sorry to hear about what happened.
Upon review, we have been notified that your airport pickup service on 08 May 2025 did not take place as planned. Lyft was not able to fulfill the booking. We sincerely apologize for the inconvenience this may have caused you.
We would like to let you know that we have canceled the booking, and a full refund will be issued to your original form of payment. You can expect to see the refund posted within seven business days, depending on your financial institution's processing time.
Once again, we deeply regret the disruption and inconvenience and appreciate your understanding.
If you have any questions or clarifications, you can send us an email at bookings@jayride.com.
Sincerely,
Rofel Marie
This company dont pay Drivers
We are based in Casablanca, Morocco , Since June, July, August, and September 2024, we have provided tourist transportation services in accordance with the requests and requirements of this company. Unfortunately, despite our repeated follow-ups, Jayride continues to delay the payment of outstanding invoices without any
valid reason. This company practices abusive delays and engages in blackmail by constantly pushing back deadlines.
These practices jeopardize our business and are contrary to the ethical and professional standards expected in the industry.
2024年9月10日
自発的なレビュー
Jayride からの回答
Dear Travel Partner,
Thank you for reaching out and for the services you have provided from June through September 2024. We sincerely regret any inconvenience or frustration caused by the delays in processing your payments.
Please be assured that we take your concerns seriously. We understand the importance of timely payment and acknowledge the impact that such delays may have on your operations.
We want to reassure you that resolving the issue of delayed payments is our top priority. We are actively working on a solution, and your account manager will provide an update in the coming weeks with the next steps.
We do not condone or engage in any form of blackmail or unethical behavior, and we apologize if our communication has given that impression. Our goal is to resolve this matter in a fair and timely manner.
We value our partnership and hope to continue working together under mutual respect and professionalism.
Sincerely,
Rofel Marie
Our trip from airport was perfect Our…
Our trip from airport was perfect Our driver was helpful and knowledgeable telling us about the area and history
Our trip back to airport was frustrating as our first driver did not show up
Thankfully a second driver was wispy and he got us to the airport very promptly
2025年5月9日
自発的なレビュー
TERRIBLE experience in Fiji
TERRIBLE experience in Fiji
The driver never turned up
Called 3 times
Lied to us about another party taking the booking
2025年5月9日
自発的なレビュー
Jayride からの回答
Hello Tina,
Thank you for taking the time to write a Trustpilot review. We are sorry to hear that the service did not go well as planned. This is definitely not the kind of experience we would have wanted for our travelers.
Our Resolutions Team will be working with Fiji Chauffeurs & Transfers to determine what happened on the day of travel for Booking 2235891. All future correspondence regarding the case will be forwarded to the email address registered at the time of booking.
Jayride is a booking marketplace listing thousands of transport providers. We value all feedback, positive or negative; however, we would appreciate it if you consider reviewing Fiji Chauffeurs & Transfers on their Trustpilot page and reconsider your review of Jayride.
If you have any questions or clarifications, you can write us an email at bookings@jayride.com.
Sincerely,
Rofel Marie
NON PAGANO I FORNITORI
NON PAGANO I FORNITORI
NON PAGANO I FORNITORI
NON PAGANO I FORNITORI
NON PAGANO I FORNITORI
NON PAGANO I FORNITORI
Siamo un Compagnia di trasporti a ROMA e adesso
SONO 9 mesi che non ci pagano
Sempe SCUSE per non pagare
Abbiamo sempre fatto tutto al meglio
NON PAGANO I FORNITORI
2025年5月8日
自発的なレビュー
Jayride からの回答
Hello Gledian,
Thank you for taking the time to write us a Trustpilot review and we are sorry to hear about what happened. This is definitely not the kind of experience we would have wanted for our travelers.
To better assist you, please provide us with the Jayride Booking ID. Alternatively, you can send us an email at bookings@jayride.com.
We look forward to hearing from you.
Sincerely,
Rofel Marie
Very stright foward and so so Just do iteasy to…
Very stright foward and so, so easy to use.
2025年5月7日
自発的なレビュー
THEY ARE THIEVES
THEY ARE THIEVES. THEY DON'T PAY THEIR DRIVERS!!! PLEASE DON'T BOOK WITH THEM!!! THEY HAVE NOT PAYED SINCE MAY 2024. I HAVE GIVEN NEARLY €1,800 IN RIDES FOR THEM. THEY ALWAYS SEND THE SAME MESSAGE TO DELAY PAYMENT!!! I WILL TAKE LEGAL PROCEEDINGS AGAINST THEM. I HAVE ALL THE PROOF. I KNOW THEY WILL READ THIS MESSAGE, SO I SIGN IT ON BEHALF OF MY COMPANY.
CAB TRANSFER
( Nice - France 🇫🇷 )
2025年5月6日
自発的なレビュー
Jayride からの回答
Dear Partner,
Thank you for taking the time to write us a Trustpilot review and we are sorry to hear about what happened. This is definitely not the kind of experience we would have wanted for our travelers.
To better assist you, please provide us with the Jayride Booking ID. Alternatively, you can send us an email at bookings@jayride.com.
We look forward to hearing from you.
Sincerely,
Rofel Marie
Jayride Booking with Peliccan not a good experience
Jayride Booking ID: 2235710
travel date 16 Jun 2025
flight time 12:00 (12:00 pm)
confirmed Confirmed
You are booked with Peliccan Cars
Manage This Booking
Peliccan Cars
I booked with Peliccan within 5 minutes my Whats ap starting sending me messages asking me questions about the details of the pickup i just got through putting in your system. BUT they were asking when my flight was landing and I was booking a trip to the airport from a cruise that was ending???? This went on for the next hour until I got a supervisor who also took a while to 100% understand what I was doing. Bottom line I am not very sure I will be picked up and considering cancelling with Peliccan Cars and rebooking with another carrier. Hopefully you can reassure me that they understand my reservation
2025年5月4日
自発的なレビュー
Jayride からの回答
Hello Jerry,
Thank you for bringing this to our attention, and we sincerely apologize for the confusion and frustration you experienced after making your booking.
We understand how important clear communication is, especially when it comes to travel logistics. It appears the prompted questions based on a standard airport pickup scenario were asked from you, which unfortunately did not match your actual reservation details—traveling to the airport from a cruise port. We completely understand how this could have caused concern.
Please rest assured that we have now reviewed your reservation thoroughly, and the correct pickup location and details have been noted. Our team is fully aware that this is a transfer from the cruise terminal to the airport, and your driver will be informed accordingly.
We truly value your business and hope you will give us the opportunity to provide the reliable and professional service we’re known for.
Jayride is a booking marketplace listing thousands of transport providers. We value all feedback, positive or negative; however, we would appreciate it if you consider reviewing Peliccan Cars on their Trustpilot page and reconsider your review of Jayride.
If you have any questions or clarifications, you can write us an email at bookings@jayride.com.
Sincerely,
Rofel Marie
Ms. Nancy is the best
Super easy! I worked with a person named Nancy. She requested a lot of information which made me feel great. Also I will not have any problems. Getting a ride from Heathrow to Southhampton Hilton. Is a little uneasy at the best. I live in Texas and making a service arrangement in any foreign country and trying to get it right is hard. But Ms. Nancy made it easy.
2025年4月30日
自発的なレビュー
a prenotazione è stata semplice ma...…
La prenotazione è stata semplice ma avete omesso di dire che il pigamento era alla fine in dollari mentre compariva in Euro! E con la carta Amex ho un tasso alto di cambio.
2025年4月30日
自発的なレビュー
Jayride からの回答
Hello Laura,
Thank you for taking the time to post a Trustpilot review. We're glad to hear that the reservation process was simple, but we sincerely apologize for any confusion regarding the currency used for payment. While the prices may have appeared in Euros, the final charge was indeed processed in US dollars, which might have affected your exchange rate, especially when using an American Express card.
We hope this clarifies the confusion regarding the rates.
If you have any further questions or clarifications, you can send us an email at bookings@jayride.com.
Sincerely,
Rofel Marie
Very thorough
My booking experience was wonderful as I felt the process wasdetailed and thorough. I liked that the company gave a variation of contingencies for what to do when things may not go according to plan. Very considered booking experience
2025年4月30日
自発的なレビュー
Jayride is a scam company...
Jayride is a scam company...
They have not paid their partners since 2024 even though they have received money from customers. They always send emails announcing restructuring, calling for investment, etc... but all are just blatant lies, until now there is no commitment. They are an irresponsible company. If customers book their service, I am sure you will lose money and no local company will provide service to you at any destination.
2025年4月1日
自発的なレビュー
Jayride からの回答
Hello Travel Partner,
Thank you for taking the time to share your experience. We understand your concerns and deeply regret the inconvenience this situation has caused you and other partners. We recognize how critical prompt and transparent communication—and especially timely payment—is in maintaining trust and reliability in our network.
Please be assured that we are actively reviewing all outstanding issues and working to resolve them. We acknowledge that delays in payment are unacceptable, and we sincerely apologize for any financial strain this may have caused. We are committed to improving our internal processes and restoring the trust of our valued partners.
If you have any further questions or clarifications, you can send us an email at bookings@jayride.com.
Sincerely,
Rofel Marie
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