Jayride ロゎ
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Jayride レビュヌ 

7,304
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TrustScore 5段階評䟡の3.5

3.6

オンラむン垂堎
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レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

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レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

Jayride is a scam and I wonder how it is still active and working and no one has managed to bring it down! We've been trying to recover payments owed to us since 2024. We are a transportation... もっず芋る

5぀星のうち4の評䟡

My booking experience, it wasn't easy finding a transfer company that both does, pick up from sangster Airport montego bay going directly to the Catalonia hotel. This was my 2nd try but,I found one... もっず芋る

5぀星のうち5の評䟡

Really easy to navigate the website. I’m glad they ask for flight details so they can monitor any delays especially since I don’t know how long it typically takes to go through this airport to be able... もっず芋る

5぀星のうち5の評䟡

My first time using Jayride i’m from Las Vegas coming into LA book with jayride from LAX to my hotel destination some kind of ways to date got mixed up coming and going, but thanks to customer servi... もっず芋る

䌁業情報

  1. オンラむン垂堎
  2. 路線・長距離バス䌚瀟
  3. カヌ アクセサリヌ店
  4. リムゞン サヌビス
  5. 䟡栌比范サむト

さたざたな倖郚゜ヌスから提䟛された情報

We know that organising airport transfers can be a tedious task, one often left until the last moment. At Jayride.com, simply search where you’re going from and to, then compare available transfer companies to find and book your perfect match, all in one place. Find a price and transfer type that’s right for you – from luxury private cars to shared shuttles, and everything in between – and see star ratings and real passenger reviews to help you make an informed decision about which transfer company to book. In a few simple steps, you can book your chosen transfer company directly on Jayride.com, and our instant booking confirmation with your transfer company’s contact details means you have the reassurance of your confirmed booking, sent straight to your inbox. We’re making it simple, so you can be as relaxed finding and booking your transfers as you are on holiday.

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3.6

たあたあ

TrustScore 5段階評䟡の3.5

7304件のレビュヌ

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最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

3.6

すべおのレビュヌ

(7,304)

過去12か月のレビュヌ数: 84件

レビュヌを曞く
Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち1の評䟡

Cancelled an advertised booking due to unavailability

Advertised an available booking, accepted the booking, then cancelled it the next day. Lost $20 due to overseas transaction fees. Offered 10% to book an alternative ride but there were none.

2025幎7月31日
自発的なレビュヌ
Jayride ロゎ

Jayride からの回答

Hello Makala,

Thank you for taking the time to post a Trustpilot review. We are sorry to hear about what happened.

To help us look into the matter further, kindly provide us with the Jayride Booking ID and any additional details by sending us an email to bookings@jayride.com.

We look forward to hearing from you.


Sincerely,
​​Ray

5぀星のうち1の評䟡

Cancelled the reservation day of and


Cancelled the reservation day of and suggested a RideShare Uber/Lyft from Logan airport out to Metro West suburbs.
Absolute scam, also has not refunded my credit card yet either after they cancelled on me. Never again!

2025幎8月1日
自発的なレビュヌ
Jayride ロゎ

Jayride からの回答

Hello Missy,

Thank you for taking the time to write us a Trustpilot review. We are sorry that your airport transfer on August 1st did not meet expectations.

Our records show that the original supplier could no longer fulfill the booking. Our Fulfillment Team acted quickly to dispatch a rideshare driver, ensuring uninterrupted service to your final destination.

Feel free to reach out if you have further questions by writing us an email at bookings@jayride.com.


Best regards,
~Ray

5぀星のうち1の評䟡

Beware - listed providers may not work with JayRide

Booking was fine, but JayRide apparently doesn't ensure that the providers it advertises actually work with them. I was contacted by the provider JayRide claims to have booked with and was told that, due to persistent and long-term non-payment by JayRide, the provider was no longer offering their services through this platform and therefore my booking would not be honoured. One star given because cancellation of the booking was simple. Hopefully the refund does come through.

2025幎7月29日
自発的なレビュヌ
Jayride ロゎ

Jayride からの回答

Hello Kristi,

Thank you for taking the time to post a Trustpilot review.

To help us look into the matter further, kindly provide us with the Jayride Booking ID and any additional details by sending us an email to bookings@jayride.com.

We look forward to hearing from you.


Sincerely,
​​Ray

5぀星のうち1の評䟡

No one showed up, I was left stranded!

I never received a confirmation email after booking, which immediately raised concerns. When I arrived at the airport, no one was there to meet me. Without a confirmation email, I had no reference number and no contact information to reach out for assistance. Despite the lack of service, my credit card was still charged. This was an incredibly frustrating and disappointing experience.

2025幎7月27日
自発的なレビュヌ
Jayride ロゎ

Jayride からの回答

Hello Paul,

Thank you for taking the time to write us a Trustpilot review. We are sorry that your airport transfer on July 28th did not proceed as planned.

Upon cursory investigation, there was an email outage that occurred the week of July 28th that prevented booking confirmations from being sent out. Unfortunately, your booking was one of those impacted by the issue.

Please know that the booking has been canceled and the refund will be credited to the original form of payment within seven (7) business days.

Feel free to reach out if you have other questions by writing us an email at bookings@jayride.com.


Best regards,
~Ray

5぀星のうち1の評䟡

Terrible

Terrible. I would not give this service any stars but one seems to be the minimum. No one was at the airport to pick us up. We had to take a cab. I have not been contacted for an explanation or a refund.

2025幎7月28日
自発的なレビュヌ
Jayride ロゎ

Jayride からの回答

Hello Jamie,

Thank you for taking the time to write us a Trustpilot review. We are sorry that your Auckland transfer on July 28th did not proceed as planned. This is not the kind of experience we want our travelers to have.

We have already raised the booking with the relevant team to ensure that appropriate action is taken to prevent similar issues in the future.

Please note that the refund was processed on August 4 and may take up to seven (7) business days to be posted to the original form of payment.

Jayride is a booking marketplace listing thousands of transport providers. We value all feedback, positive or negative; however, we would appreciate it if you consider reviewing South Auckland Shuttles & Tour Limited on their Trustpilot page and reconsider your review of Jayride.

If you have any questions or clarifications, you can write us an email at bookings@jayride.com.


Sincerely,
~Ray

5぀星のうち1の評䟡

worst ever

worst ever, paid a premium for a transfer from london airport and after so long, no meet and greet and a fortune spent on phone calls they sent a small uber car with no air conditioning. dont go near them, expedia is more reliable and that is saying something.
no correspondence for more than a month now as well. so much for following up. Dont deal with them.

2025幎6月2日
自発的なレビュヌ
Jayride ロゎ

Jayride からの回答

Hello Nita,

Thank you for taking the time to write us a Trustpilot review.

We’re truly sorry that your experience did not meet expectations and that our earlier resolution was not the outcome you had hoped for. We’ve taken your feedback on board and will use it to improve our service for future travellers.

Jayride is a booking marketplace listing thousands of transport providers. We value all feedback, positive or negative; however, we would appreciate it if you consider reviewing Universal Services (2019) Limited on their Trustpilot page and reconsider your review of Jayride.

If you have any questions or clarifications, you can write us an email at bookings@jayride.com.


Sincerely,
~Ray

5぀星のうち1の評䟡

Never use Jayride transfers, not trustworthy.

Well, to start out, I followed the instructions that you had given me and when I arrived there was NO DRIVER there for me. I did see quite a few other company drivers with clients names on them, but not any with my name. I text my travel agent and she asked me to reach out to you with the phone number on the confirmation and I did, after a long hold time I was able to speak to someone to advise of the situation and he said "OH, I thought your pick up was for tomorrow, which was a total lie. As it clearly stated on the confirmation with my arrival date, which airline I was arriving on, the flight number and time of arrival. I then text my travel agent again and she told me to ask the other drivers that were there if they knew where Jay ride picked up at. They said it should have been exactly where I was at ??? I then finally got a text from the driver who said he was downstairs at a different location and he was quite late. So, I finally connected with him. Asked why he did not phone me when my cell phone was clearly on the confirmation and he said he sent me a message via WhatsApp ? Anyway, if your going to ask for a personal cell phone, then that means that you should CALL that person on it upon arrival. So, I had no choice but to go with him and I had already paid in full. I was going to Crete for my best friends wedding and since I was late arriving to the resort due to the drivers tardiness, then I missed the first part of the rehearsal dinner and had No time to get to my room to clean up. So communication was the major factor and that it took so long for the driver to get there because I am sure that after the person who told me that he did not think my pick up was July 10th, that the had to dispatch someone that was not prepared to be there for me. Very disappointed to say the least.

2025幎7月10日
自発的なレビュヌ
Jayride ロゎ

Jayride からの回答

Hello Gina,

Thank you for taking the time to post a Trustpilot review. We are sorry to hear about what happened. Jayride prides itself in providing seamless airport transfers and this is not the kind of experience we want our travelers to have.

To help us look into the matter further, kindly provide us with the Jayride Booking ID and any additional details by sending us an email to bookings@jayride.com.

We look forward to hearing from you.


Sincerely,
​​Ray

5぀星のうち1の評䟡

no car, no service, no apology

I arrive to phuket airport. called rideshare number. he said in 2-3 minutes you will receive sms and you car will pick you up. after 20 minutes i call again and operator said, sorry we have. problem, we cant send you car.
i ve been left without car after an transatlantic international flight and domestic connection. never ever suggest this company to anyone. they didnt even issue my refund yet !

2025幎7月24日
自発的なレビュヌ
Jayride ロゎ

Jayride からの回答

Hello Paul,

Thank you for taking the time to write us a Trustpilot review. We are sorry that your Phuket transfer on July 24th did not proceed as planned. This is not the kind of experience we want our travelers to have.

Our records show that the transport provider failed to fulfill the booking due to availability issues. We have already raised this issue with the relevant team to ensure that appropriate action is taken to prevent similar issues in the future.

Please note that the refund was processed on July 25 and may take up to seven (7) business days to be posted to the original form of payment.

Jayride is a booking marketplace listing thousands of transport providers. We value all feedback, positive or negative; however, we would appreciate it if you consider reviewing Grab on their Trustpilot page and reconsider your review of Jayride.

If you have any questions or clarifications, you can write us an email at bookings@jayride.com.


Sincerely,
~Ray

5぀星のうち1の評䟡

Jayride sammed us

Jayride nos cobró por anticipado el traslado al hotel, 607 euros. El dia de antes nos cancelaron el traslado, a las 19h via mail. Se nos retornó el 50% del cobro al cabo de una semana, pero el 50% sigue sin retornarlo. Ya les he escrito 5 mails y su respuesta es proximamente (de esto hace más de un mes). Nos han estafado. Cuidado, no es recomendable!

Jayride charged us €607 in advance for the transfer to the hotel. They canceled the transfer the day before, at 7 p.m., via email. We received a 50% refund a week later, but the remaining 50% has yet to be refunded. I've already emailed them five times, and their response is imminent (this was over a month ago). We've been scammed. Be careful, this is not recommended!

2025幎6月16日
自発的なレビュヌ
Jayride ロゎ

Jayride からの回答

Hello Laura,

Thank you for taking the time to write us a Trustpilot review. We are sorry to hear that your transfers were canceled on short notice.

We will investigate the matter and ensure that appropriate action is taken to prevent similar issues in the future. Please note that all future correspondence regarding the booking will be sent to your email address on file.

Jayride is a booking marketplace listing thousands of transport providers. We value all feedback, positive or negative; however, we would appreciate it if you consider reviewing Peliccan Cars on their Trustpilot page and reconsider your review of Jayride.

If you have any questions or clarifications, you can write us an email at bookings@jayride.com.


Sincerely,
~Ray

5぀星のうち1の評䟡

I made an arrangement to be picked up


I made an arrangement to be picked up from san Jose del Cabo airport snd 24 hours before my flight they cancelled. I paid $38 US and was refunded only $19

2024幎11月7日
自発的なレビュヌ
Jayride ロゎ

Jayride からの回答

Hello Wanda,

Thank you for taking the time to write us a Trustpilot review.

Upon cursory investigation, the booking was not queued to the Refunds Team due to a system error. We are sorry for any inconvenience this may have caused.

Nonetheless, we have sorted the issue and the refund should be credited to the original form of payment within seven (7) business days.

Feel free to reach out if there is anything else we can help you with.


Sincerely,
~Ray

5぀星のうち3の評䟡

Customer Service is lacking

There was some communication issues with booking and although late, I was contacted and the issue has been resolved. I have yet to actually experience the pickup and drop-off as my ride is not until next month. I will revise and update at that time.

2025幎7月17日
自発的なレビュヌ
Jayride ロゎ

Jayride からの回答

Hello Keith,

Thank you for taking the time to write us a Trustpilot review.

We will investigate the matter and ensure that appropriate action is taken to prevent similar issues in the future.

Please know that our records show that the booking was refunded on July 24th. It takes about seven (7) business days for the amount to be credited to the original form of payment, so you should have received the refund by August 5th.

If you have any questions or clarifications, you can write us an email at bookings@jayride.com.


Sincerely,
~Ray

5぀星のうち1の評䟡

This business is a scam!

This business is a scam!
They take bookings for people needing transport, then outsource to transport operators, but after job completion they say they cannot pay due to restructuring but they continue to operate this dodgy scam by not paying businesses that provide the services!

Avoid!

They should not be allowed to operate this way!

2024幎10月18日
自発的なレビュヌ
5぀星のうち4の評䟡

My booking experience

My booking experience, it wasn't easy finding a transfer company that both does, pick up from sangster Airport montego bay going directly to the Catalonia hotel. This was my 2nd try but,I found one with Jay Ride. The website also has the currency conversion that I needed coming,from Canada. The price was the most important experience. I found it good. Thank you.

2025幎7月18日
自発的なレビュヌ

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