Jeep UK レビュー 

I raised a dispute I am having with the Jeep dealer I bought my car from. This is regarding a protracted warranty issue with my 2 year old Jeep Wrangler.

I opened a customer service request with Jeep who simply told me to try another dealership!

When I asked which dealership they recommend they could not recommend any. When I asked if the local Jeep authorised repairer could test my Jeep they said it has to be a dealership.

This is the WORST customer service experience I have ever had, especially considering the cost of this vehicle.

If you're considering a Jeep just change your mind now.

Absolutely shocking customer service, treated like a second class citizen. We had an appointment at 11 and weren’t taken to view any Jeep. We were simply handed the keys and told to go and look at it over there, as the rep pointed to ‘over there’. Not one car salesman showed us to a jeep or inside it or explained anything about the jeep or even offered us a test drive. We were left to look around the jeep ourselves with no test drive. We had to go back to the desk and ask the questions. The man on the desk was trying to push the hybrid on us even though we said we wanted the manual petrol. He said, you don’t want that car it’s bottom of the jeep range and has no extras. Completely unhelpful and down right rude to us to be honest. Needless to say we walked out after over an hour waiting for help with no new car, despite our appointment!! Dreadful customer service, you should be ashamed Jeep!

BEWARE taking out vehicle agreement with Jeep if it involves Leasys. After our 4 year PCP was over they billed us over £2500 for what can only be described as minor wear and tear issues.
They have blatantly overcharged us for every single tiny hairline invisible blemish. Even the collection guy said this was a great car someone was getting due to the low mileage.
We are now trying to dispute but they have only referred us to the BVRLA (useless). Leasys are absolutely to be avoided at all costs.

My brand new Jeep Avenger lease car broke down with a traction battery fault over a week ago. Jeep - Stoneacre W-ton have failed to find an issue with it apart from one in the factory which I wasn't aware of. I haven't a call to tell me what's going on at all this week. Whenever I try to call the number rings out. Poor customer service and communication and extremely frustrating. Still stuck with a hire car a week in.

In mid-September I contacted Jeep UK by email requesting a Certificate of Conformity (CoC) for my Jeep Cherokee that had been shipped to the UK from Australia. The CoC was urgently needed in order to get the vehicle onto the UK roads. I sent countless emails and made several calls asking why there was always a delay, yet was forever fobbed off with excuses. One was the CoC needed printing and another was a backlog of enquiries. Despite all the lies, promises and reassurances, I didn’t get a response until 15 JANUARY 2024 saying they can’t help me! Jeep UK should be ashamed of the way my query was handled.

contacted Jeep UK about the 24 hour test drive event that they were holding a YEAR ago, was told i would be contacted by my local dealership. a couple of weeks go by, nothing. i get a call from the jeep head office asking whether i did the test drive, i said "no", as i hadn't

they apologised and said that they would get someone to contact me that day, lo and behold nothing.

queue the continuous cycle over the past year of calls from head office and empty promises to get someone to call me back as soon as possible, and occasionally switching the dealership that they send my enquiry to, until they'd "sent" the enquiry to nearly every Jeep dealership in the east midlands.

fast forward to 2023, i get another call from their head office once again asking if i received a phone call. i said no, once again. i stated that i was getting frustrated with waiting, and they apologised again and said that a manager would contact me within 48 hours. 1 week passes, nothing.

once again, 2 weeks later i get another call and get the same empty promise. no phone call again.

well today, i decided that enough was enough - i'm done with waiting for them to get someone to contact me. so i phoned Jeep Derby - the closest one to me, and asked whether they have my details on file for a Jeep. they had a record of my previous enquiries for cars that i decided not to go ahead with, but not anything for the Jeep side.

that was the final straw. i'm contacting Jeep Head Office first thing on Monday morning, opening an official complaint and getting them to close my enquiry down permanently.

judging by the other reviews on here, i'm sort of glad that i didn't go ahead with one anyway, as they seem to be very unreliable.

very poor financel service , wanting to charge me for work that doent need doing , want to charge me for a missing repire kit that i never had, nad for dents you cant see, will never trust them again

BRAND NEW JEEP WRANGLERS ARE RUSTY WHEN YOU BUY THEM!!!!
Stellantis own Jeep UK. I bought a brand new 4 door Wrangler Jeep in 2019. I paid close to £60,000 for it. This is my wife's car and as such she got it washed in hand car washes. Some 8 months ago - I decided I'd wash it. To my horror I discovered it had 18 separate areas of significant rust bubbling UNDER THE PAINT around the door edges, panel centres & door hinges. A quick Google search showed this was a KNOWN ISSUE with these vehicles & it had been the subject of much discussion & legal action in the USA!
WHY had we not been informed of this problem in the UK I thought! WHY had Jeep UK not written to recall their vehicles for inspection I asked myself! Well - they hadn't done either. So I went about addressing the problem.
1. I wrote to Jules Tilstone their MD - he didn't bother to respond!!! (nice touch mate - like you didn't know about this issue....????)
2. Instead on 5th June 2023 I missed a call from Joseph. I call him back - send him emails - Hear nothing!
3. With 15 days having elapsed - I again write to Jules Tilstone - updating him with my most recent experience.
4. Again, he fails to personally respond!!!!
5. On 28th June 2023 Joseph calls me!!!! (blah, blah, blah!!!!!)
6. Joseph says I must wait 3 MONTHS (!!!!!!) before the dealership nearest me can INSPECT MY CAR!! Why do you need to inspect it I ask? You KNOW its a common & significant problem?!?! [ What a bunch!}
7. SO.......with my previous Jeep Dealership in having ditched their Jeep franchise I agree to wait nearly 3 MONTHS to have my Wrangler "inspected" at Jeep Slough.
8. September 18th 2023 - I travel an hour to Slough and leave my car with them. The people on the service desk were extremely helpful. I pick the car up the next day.
.....AND SO TO TODAY....
THREE WEEKS LATER their bodyshop has still NOT produced a report on the RUST on my FOUR YEAR OLD £60,000 WRANGLER!!!!!
* Jeep UK are appalling!!!!
* There is no excuse for their treatment of me!!!!
* There is no excuse for a modern car having RUST issues!!!!
* There is no excuse for their lack of transparency over this serious issue!!!!

Well im going to post as much as i can in the hope that potential buyers just dont buy . I love my Jeep but its been in garage m.ore than any car ive had and now Jedp retailer will NoT help st all . Do NOT buy. Msg me if you want more details or check online . DONT BUY A JEEP

At the beginning when I part exchanged my car the sales guys had all the talk made you feel like you was going to get an amazing service throughout.
Well what a load of lies.
My jeep compass broke down after 5 months due to needing a new battery (the electrics was going crazy) when they took my car in it came back with a rip in the steering wheel, that took 6 months of me nagging at them to get it sorted even thou they didn’t want to take blame. All of a sudden out of the blue they have said they will fix it.
My car went in for a service and while it was in they was going to fix my steering wheel and air con as it never worked.

I pay for a service plan so I get a wash an vac included. Now my car has a lot of dog hair in as we rescue dogs but overall I look after the leather etc. (dog hair can be vacuumed)

Well I got my car back today didn’t look washed and certainly wasn’t vacuumed.
I said I wasn’t happy but couldn’t wait to sort it as I had work.
The valet guy came out and said we’ll look at all the dog hair anyway. Now I’m not being sl%^ged off when I haven’t even asked for he’s judgement I asked when they haven’t cleaned. I asked to speak to the management as I wasn’t having someone speak to me in that way.
The manger came out. He’s already in the past left comments about the dog hair in the car. I pay for my car I will do as I please.
He then said that it’s a basic vac and clean and was done last week (this should get done day of or day before the person picks up).
I asked him to get the valeter to apologise to me as I think it’s disgusting the way he can speak to a customer like that. When he did apologise he was sniggering under he’s breath. I told the manger not to give him a written warning as long as he apologised but yet god knows why I saved he’s back from that.

I’m also not happy as they had my car for a week and yet my steering wheel hasn’t been fixed. My car had done over 65miles which there is no reason to do that.
Also I have a strange chip in my alloys.
I look after my car and wash it myself every week so I know what is wrong with it and not. This is simply unacceptable.

It seems every time it goes in for something (which clearly they don’t fix) it comes back out with something else wrong.

I didn’t go back in after finding out my alloy was chipped and the steering wheel as they spoke to me in such a bad way and made me feel like crap that I ended up crying.

I have reported this to complaints but will be taking it to the ombudsman as I have given them 7 months nearly to fix the original problem.

Worst customer services I've ever encountered but pretty much on par with the extremely poor quality of the cars.
I sent a complaints to Jeep HQ in Slough, recorded delivery so I know they received it, they didn't bother responding though. My car has spent on average 1 week per month at the dealership with problem after problem.

DO NOT BUY A JEEP

I own a 2018 jeep wrangler and there's a sign of corrosion on offside door. Been in touch Customer care and Arnold Clarke leeds and basically they dont seem to be bothered in even having a look at my car!? Afraid don't think I wil be buying another jeep.

Terrible customer service.
Emails ignored and log delays in answering the phone.
This has put me off Jeep.

To start with my car went in for its first MOT August 2022 with only 22500 miles on the clock and came back with an advisory for an oil leak from the gear box. The car was then booked in the main dealer for investigation. Six weeks later the car went I for repair. I got my car back 30th March 2023. After absolutely diabolical service and incompetency at the dealer. Nobody knew what was wrong or even if the car was with them. The dealer manager eventually came to my rescue and supplied a courtesy car. An investigation by customer care uk came back to which none of the facts were true. They didn’t know what the car was in for either. Wrong mileage, wrong dealer, wrong fault and wrong courtesy car. The cover letter saying I will be compensated for the inconvenience when I get the car. I never heard from them again. After several tweet, emails and calls to customer care in Italy. All you can say is we’ll discount your next service. Absolutely terrible customer service from Jeep. Hence I won’t be buying another.

I have been waiting for a part to come into a supposedly Jeep approved garage Stoneacre Liverpool for 12 weeks and still no part, contacted Jeep uk customer service in Albania? Who raise the complaint then get assigned a case manager ( in Italy) whom I’ve never spoken to and all you get is passed from pilar to post between CS case manager never responds and little response from Stoneacre, absolute joke, I can’t use my car for 10 weeks now as the MOT has expired and the part I needs conforms part of the MOT , so I’m paying finance via a third party finance company for a car I cannot use, yet they send me emails about getting a new Jeep compass! Err I don’t thinks so, NEVER BUY A JEEP

I tried to take advantage of Jeep UK offer of a test drive, after six weeks, multiple attempts and lots of very professional apologies "will git'er done today" I have given up a bought a RAM, which is amazing. Thanks for the recommendation Jeep

Wish I had read all of these other reviews before getting my jeep renegade. Multiple issues, had to call aa several times within the first two years on brand new car. It then broke down in the middle of the motorway with my child in the car because of a fault in the air module. Jeep refused to pay for the repairs which came to £1700 because I reported a few days later, coincidently, just after my warranty expired. I was going through a misscarriage at the time hence the delay in my reporting. They were given this info- still refused. Also took 2 months ( while I was without a car) only to tell me they weren't going to cover it. In 17 years of driving and owning multiple cars, I've never experience or heard anything like this absolute shambles. DONT BUY A JEEP! Can't wait to get rid of it.

I would actually give less than 1 star if I could, this company treats their customers appallingly, I wouldn’t have another Jeep if they gave one to me.
Every time my car went into them it would come out with something else wrong which I’m certain they caused it just so they could charge me more. It got so bad I got rid of it. They had my car for 8 weeks and in that time apparently spent 15 hrs on it ? They had emptied my tank which had been 3/4 full and done 254 miles in it. Then had the bloody cheek to try and charge me almost £700.00. When I asked what was that for they said for a mirror sensor they had replaced , I refused to pay for that as they had not quoted me for it, they deducted that but still left me with £518.00 to pay. I would never ever recommend Jeep to anyone 😡😡😡

The car went into a jeep dealership as went into Limp mode its a 2013 Jeep Grand Cherokee, dealer phoned to say it was the Transfer case control module which is no longer supplied by jeep, and that I would have to try and find one myself I have been trying now for 2 weeks while my car sits at the dealership.I have phoned jeep customer service which is in Albania would you believe they were no help whatsoever the only place I can source this part is China and I have to wait 4-5 weeks for it to arrive,I will never buy another Jeep and I tell everybody don;t buy one.

29th July ……car booked in for cam belt water pump change jeep Cherokee

27th July ……call from Wilson’s Epsom water pump on back order will let us know when arrives

23rd September…….call from Wilson’s Epsom pump has arrived nearest appointment 8th November

8th November……. 8am drop car off for cam belt water pump to be done 9:50am call from Wilson’s Epsom we are afraid we are unable to carry out the work a belt part has not been ordered please can I collect my car part should arrive tomorrow 9th

12th November …… as of yet still no call In Regards to part arriving over 3 months to get this job done still waiting
Jeep are a joke if the belt snaps and does damage to my car I will be seeking legal advice as this is ridiculous