J. Jill レビュー 185

I ordered online (jjill.com) a embroidered blouse for 39.94 (incl. Shipping) and got it with a hole on a shoulder. Returned it for refund and got 18.94 back. So... almost 20 $ is paid for nothing(((

Ordered a sweater online. Shipping was fast, however the knit was very thin and overall quality was poor so I am going to return it. I have to pay $8.95 for shipping bc their quality control is bad? I am not a serial returner. I am done with JJill.

I got 3 bra's and they were to little. How do I send them back. No information on receipt. What do I do?

I have worn JJill for years, decades really. It was my go-to brand and I loved the quality, pricing and sizing. It has rapidly plummeted and I will never buy another garment after several disappointments. The quality is horrendous. I first noticed this deterioration when purchasing a 2nd top of the same exact item that I liked and the material (although labeled the same) and workmanship was completely different and much lower. The JJill quality has been cheapened and sizing is off, with price points the same as before. Very short-sighted for fast profits and I full expect them to go out of business in the future as others experience this. A great brand ruined.

After this happening twice, I think improvement in the area of online orders and shipping the entire order needs improvement. Order placed, charged for items, and then JJill shipped two of the four. I ordered early to avoid items being out of stock and when an ordered is confirmed and paid for, one can only expect to receive each and every item. Upon calling, the associate was very kind and quickly voided the items not received- yet that wasn’t my goal. Disappointed for the second time - same reason.

Tried to return merchandise at a store from an online order. Poor quality and items not as described. I had the order number on my iPhone along with order details. Store initially refused my return because I didn’t have a paper receipt. Two employees and several rude comments later, I finally got my credit. It took 20 minutes. The store was Ridgedale Mall, Minnetonka, Mn. Oh by the way, the delivery was a week later than indicated on the order. Don’t shop here!

11 days so far with shipping. Can't stand this company. They need to go out of business!! Still waiting for product.

Can you give a ZERO? Ordered several items on Nov. 23rd. Shipping is USPS and UPS. You can't track it. When you email JJill Customer Service to check on it and complain that the 5 - 7 day shipping is now 3 weeks past that... they cite "bad weather and labor shortages". If that is true... then why are other retailers not having the same issue. Take your business elsewhere. I will be returning my entire box IF it arrives.

I for years have shopped JJill, in fact I have not had to purchase capris or long pants in years, which is great because some where along the line JJill changed them, I went from being able to fit into XLP to now not being able to fit into them, even after losing 60 pounds. They are so tight and unflattering, it is awful, they should go back to the pants and capris everyone has loved for years.

I received a gift in the wrong size. I called customer service to fix. Their suggestion was idiotic. Here it is:
1. Buy the right size now, he will place order. My money. Receive when backorder is restocked in 3 weeks.
2. Return gift item to store.
3. Receive store credit.
4. Really? Does this make sense to ANYONE?

Never buy a gift for someone you actually like from this store.

Purchase a sweater on10-31-22 rejected my card twice!! Can’t believe this !! From all the reviews I now understand!! I will cut my card understand why there is nobody in the store shopping

Once again I need to return items I recently purchased. None of the items fit. Ordered sizes I normally wear medium petite. Even down sizing to petite small does not work for me. This has happened so often. I will not be ordering anything else. Sorry

I go to the J.Jill in Garden State Plaza, Paramus, NJ. Lark is always so very helpful and so are the other employees. She will tell me honestly how something looks on me. I love their clothes and the majority of my wardrobe is from there. I do buy when on sale.

This review is for the J Jill at Bridgeport Village in Tigard, Oregon. They advertised a "teacher appreciation" last Friday Sept 2 from 12-8. They said they would have refreshments and a raffle for prizes. I went there. Well the "refreshments" were water and an apple and a small bag of popcorn. The woman had me fill out a raffle ticket and then took it, I assume to throw away. To receive another raffle ticket, I'd have to make a purchase. What a lousy way to honor teachers just to drum up business. If you advertise appreciation, then appreciate by having real refreshments and don't make people have to make a purchase to get a raffle ticket for prizes that may or may not exist. Bad business practice in my opinion. This was the worst "appreciation" I ever had.

BUYER BEWARE!!J Jill used to be my go to for wardrobe. Their products now are garbage. Couldn’t use one piece in my last order. I returned everything. Did not receive a bill for the $8.95 shipping that was the balance on my acct. today I get an email that my acct is past due and the bill is now 40.95. Getting through to a person was nearly impossible and totally aggravating. After much discussion with someone I could hardly understand. The $30 late fee was waived but believe it or not they charged me $2 for a finance charge plus the $8.95. Besides their poor materials their customer service is also trash! Closed my acct and cut up card.. STAY AWAY!

Be prepared to wait 3 weeks before receiving your product and don’t expect their CS Department to be of any assistance!

DO NOT OPEN A CREDIT CARD WITH THIS COMPANY.
Both credit card and customer service is horrible! You cannot reach reach anyone on the phone. No matter what time you call, there is an automated message saying the wait time is very long and to go online to resolve problem. How about taking our phone number and calling the customer back?

Very upset that Amy M. did not expedite a new delivery of some dresses that were to arrive. She erroneously calculated the date as 6 business days, when in fact it was beyond that. I had wanted them for a special occasion, and now will need to scramble. they arrived in my location on the 11th of June, and I contacted you all on the 18th of June. Acceptance of the package was "pending" at that time (and still is). She could have offered to expedite a new package of the dresses I had ordered.

This was a very poor experience.

95% of my wardrobe is J Jill. Unlike other reviewers, if there is ever a problem Customer Service ALWAYS resolves it to my satisfaction. Most of the clothes are of exceptional quality, the sizing is usually perfect - very often the pictures don't do the garment justice. You can ask any question prior to buying and usually get a reply within a day. Most of the descriptions give very detailed measurements too. My ONLY complaint is that I am fairly tall and the closest store does not carry Tall sizes...so I usually order online. Shipping is usually free if you order enough and the sales are pretty fantastic.

Buying an item over 100.00 which is overpriced. Not a promotional code or free shipping offered? Not cool! I am going to shop elsewhere. J. Jill has lost something over the years. Overpriced clothing and stopped caring about the consumers. No more J.Jill for me!!