The helpdesk personal was helpful and attentive to my needs of our laundry machine was not in good operative condition and I required an engineer. An was engineer was appointed to me from 8am to 5pm.... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
From initial phone call, to engineers visit, it's possibly the smoothest process available. The young lady on the customer service desk, was so nice. I believe her name was Anna. What a great introduc... もっと見る
企業が回答しました
If you are a business do not use this company, so unhelpful and will sell you everything to get you to sign a contract then leave you high and fry when you need them the most, don't bother. Avoid with... もっと見る
企業が回答しました
I had JLA Engineer out today and I couldn't be more impressed. Not only did they deliver excellent work, but they also went above and beyond by fixing additional problems that had cropped up recently.... もっと見る
企業が回答しました
企業情報
当該企業による記述
JLA is the leader in commercial laundry, catering and heating solutions for the UK and Ireland. We're all about helping our customers to cut costs and take the hassle out of running a laundry room, sluice room or kitchen. Using our unmatched experience in a variety of sectors, we combine market-leading equipment with world-class breakdown cover. The result is our ground-breaking Total Care proposition, which gives customers great machines, seven-day call-out cover and an eight-working-hour engineer response, all for no capital outlay and no repair bills - ever.
当該企業による記述
連絡先
Meadowcroft Lane, HX6 4AJ, Ripponden, 英国
- 0800 048 4187
- enquiries@jla.com
- jla.com
4.5
優良
1876件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Efficient, friendly service
Call handler understood nature of the problem, was helpful and booked a repair for the same day.
2026年3月16日
JLA からの回答
Good afternoon Mark,
Thank you so much for your lovely 5‑star review. I will make sure that Claire and her manager see this fantastic feedback.
Kind regards,
Ella
JLA からの回答
Good afternoon Carl,
Thank you so much for your lovely 5‑star review. I will make sure that Anna and her manager see this amazing feedback.
Kind regards,
Ella
JLA からの回答
Good morning Roy,
Thank you so much for your lovely 5‑star review. I will make sure that Anna and her manager see this fantastic feedback.
Kind regards,
Ella
JLA からの回答
Good morning,
Thank you for your wonderful feedback! We really appreciate you taking the time to leave a review, and we’re thrilled to see your 5‑star rating.
Kind regards,
Ella
JLA からの回答
Good morning Andy,
Thank you so much for taking the time to share your feedback. We truly appreciate your comments and are delighted to see your 5‑star review.
Kind regards,
Ella
A very helpful man on the phone
A very helpful man on the phone and he has arranged for a repair to be done today. Thank you
2026年3月13日
JLA からの回答
Good morning,
Thank you so much for your lovely 5‑star review. I will make sure that Ariz and his manager see this amazing feedback.
Kind regards,
Ella
Friendly staff who went above and…
Friendly staff who went above and beyond to ensure that the fire extinguishers within our nursery school and the surrounding building are all fit for purpose. Easy to deal with, efficient and personal too.
2026年3月12日
JLA からの回答
Good morning Jonelle,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Very helpful and polite
Very helpful and polite. Engineer booked to visit within 24 hours.
Engineer arrived promptly within 2 hours of me reporting the fault, very good service.
2026年3月13日
JLA からの回答
Good afternoon Laura,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Lady who took my call was pleasant and…
Lady who took my call was pleasant and got us booked in quickly! Engineer actually came the same day! Thank you !
2026年3月10日
JLA からの回答
Good afternoon Kat,
Thank you so much for your lovely 5‑star review. I will make sure that Phoebe and her manager see this fantastic feedback.
Kind regards,
Ella
The engineers that changed the bearing…
The engineers that changed the bearing on the washing machine and acted in a professional and efficient manner causing minimum downtime to the machine, the lady I spoke to for another issue with a different machine was also professional in the way she dealt with the issue and arranged a engineers visit for 16th March which is a good response time
2026年3月12日
JLA からの回答
Good morning Tony,
Thank you so much for your lovely 5‑star review. I’ll make sure that both Michael’s and John’s manager see this fantastic feedback.
Kind regards,
Ella
It was very easy to gain the…
It was very easy to gain the information required and to book a service appointmet
2026年3月4日
JLA からの回答
Good morning Ian,
Thank you so much for taking the time to share your feedback. We truly appreciate your comments and are delighted to read your review.
Kind regards,
Ella
gentleman polite helpfull
2026年3月12日
JLA からの回答
Good morning Gill,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your review.
Kind regards,
Ella
JLA からの回答
Good morning Chloe,
Thank you so much for your lovely 5‑star review. I will make sure that Sally and her manager see this fantastic feedback.
Kind regards,
Ella
JLA からの回答
Good afternoon Kim,
Thank you so much for your 5‑star review. I will make sure that Victoria and her manager see this amazing feedback.
Kind regards,
Ella
keep up the good work
2026年3月12日
JLA からの回答
Good afternoon Mike,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Great Customer Service
I deal with JLA monthly and the customer service team are always super helpful and friendly. The products are good and work well. Any problems are always sorted out quickly, engineers out within 24 hours and orders resolved etc. Very happy with service from JLA thank you
2026年3月10日
JLA からの回答
Good afternoon,
Thank you so much for your wonderful 5‑star review! Your kind words truly mean a lot.
Kind regards,
Ella
Efficient in sending out an engineer
2026年3月11日
JLA からの回答
Good morning Debbie,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
the discussion was simple and easy
the discussion was simple and easy to achieve what i wanted to get done
2026年3月11日
JLA からの回答
Good morning Phil,
Thank you so much for your lovely 5‑star review. I will make sure that Ariz and his manager see this fantastic feedback.
Kind regards,
Ella
The engineers went above and beyond
The engineers went above and beyond.
2 Lovely guys bent over backward to help.
kept me upto date with what we needed to do and what will happen next in regards to a new part.
Brilliant service.
2026年3月11日
JLA からの回答
Good morning Lisa,
Thank you so much for your amazing 5‑star review. I will make sure that our engineers and their manager see this lovely feedback.
Kind regards,
Ella
Great feedback for a great engineer
We had a routine service yesterday for our washing machine and tumble driers and the engineer, Paul Rainford, was super helpful with some concerns I had about the detergent auto dosing. He helped fix these problems with minor adjustments, which wasn't actually part of the routine service, but has given us peace of mind that the washing is being hygienically cleaned. He did this all with a smile and had a really great attitude towards me asking for help, which isn't always the case with external companies coming in to repair items in the hospital. Absolute credit to JLA!
2026年3月11日
JLA からの回答
Good afternoon Carrie,
Thank you so much for your wonderful 5‑star review! Your kind words truly mean a lot. I’ll be sure to share your fantastic feedback with Paul and his manager—they will be delighted to read it.
Kind regards,
Ella
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