JLA レビュー 1,876

So very easy to book in a service visit. The customer service was excellent.

From the moment I contacted them, they were responsive to problem and arrived the next day. I had amazing experience with this company. I highly recommend them to anyone looking for quality products and excellent service.

Good service

We were visited by an engineer (Argyroula Mavromati) regarding the report of failing cycles on our washers. She clearly explained the purpose of the visit, outlined the possible reasons for the failed cycles, and advised on the actions we need to take to rectify the issue. She was polite throughout, and her explanation of the process was simple, clear, and easy to understand.

Always professional, informative and helpfull. Shares what she is doing and why.

Very helpful and polite

The rep was very patient with me, and was also very helpful with all my questions

Easy to contact. Repair booked in with ease.

responsive, professional

Upgraded our laundry facility in just a few hours - Efficient, fast and friendly

Since coming into talks with Beckie at customer care, our company have had such a better experience with JLA. She has gone to all lengths possible to solve our problems and has stopped at nothing. I could not explain how much of a credit she is to your company, without her as a staff member this review would not be as positive! Thank you so much Beckie, I look forward to continuing to work with you.

Lovely staff - over the phone and in person , ready to give you trouble shooting to complete and also engineers are very efficient.

The young guy came today to do a omissions check on our cooker,the guy who came has been to our home quite a few times on different jobs and has always been polite,efficient and easy to speak to I was speaking to him about our sanitizer been broken and we’d been waiting of the part for weeks he asked if it was ok when he finished the cooker he’d take a look at the sanitizer,he looked at the sanitizer and managed with his diligence and persistence to fix the sanitizer, we were over the moon as not having the sanitizer makes our job harder and we would recommend this guy to anyone to come and complete a job that he wasn’t scheduled to complete he’s gone above and beyond and must be a excellent asset to your company and buisness

More reminder letters demanding money and threat of final notice. Administrator has stated on phone call that our account is not in debt and up to date. This happens on a regular basis and since installation. The installation took 6 months to finalise. The package is called total care. Total and care are not words that I would use. Avoid at all costs.

We always receive prompt and efficient service. A special shout out of thanks to Drew (Bournemouth) who always goes above and beyond :)

We recently had an issue with a washing machine which took longer than we would have hoped to resolve. However, we were kept aware of progress on a regular basis from Bernie in Customer Care whom we are sure helped to expedite the resolution quicker tan would have otherwise would have been the case

Engineer Adam R very thorough with repairing washing machine woul recommend him

The call handler was understanding and clear with the next actions. They also sent through other methods for me to report any new issues with the laundry machines. Very helpful

Always a pleasant experience speaking with the operatives at JLA