The helpdesk personal was helpful and attentive to my needs of our laundry machine was not in good operative condition and I required an engineer. An was engineer was appointed to me from 8am to 5pm.... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
From initial phone call, to engineers visit, it's possibly the smoothest process available. The young lady on the customer service desk, was so nice. I believe her name was Anna. What a great introduc... もっと見る
企業が回答しました
If you are a business do not use this company, so unhelpful and will sell you everything to get you to sign a contract then leave you high and fry when you need them the most, don't bother. Avoid with... もっと見る
企業が回答しました
I had JLA Engineer out today and I couldn't be more impressed. Not only did they deliver excellent work, but they also went above and beyond by fixing additional problems that had cropped up recently.... もっと見る
企業が回答しました
企業情報
当該企業による記述
JLA is the leader in commercial laundry, catering and heating solutions for the UK and Ireland. We're all about helping our customers to cut costs and take the hassle out of running a laundry room, sluice room or kitchen. Using our unmatched experience in a variety of sectors, we combine market-leading equipment with world-class breakdown cover. The result is our ground-breaking Total Care proposition, which gives customers great machines, seven-day call-out cover and an eight-working-hour engineer response, all for no capital outlay and no repair bills - ever.
当該企業による記述
連絡先
Meadowcroft Lane, HX6 4AJ, Ripponden, 英国
- 0800 048 4187
- enquiries@jla.com
- jla.com
4.5
優良
1875件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
From initial phone call
From initial phone call, to engineers visit, it's possibly the smoothest process available. The young lady on the customer service desk, was so nice. I believe her name was Anna. What a great introduction to any company to receive that level of customer service.
2026年4月21日
JLA からの回答
Good afternoon Billy,
Thank you so much for your lovely 5‑star review. I will make sure that Anna and her manager see this fantastic feedback.
Kind regards,
Ella
Good customer service precise response .
2026年4月21日
JLA からの回答
Good afternoon Peter,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
My call was answered quickly
My call was answered quickly, professionally and explained when the engineer will be able to attend site.
2026年4月20日
JLA からの回答
Good afternoon Cheryl,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
very helpful full feed back given date…
very helpful full feed back given date booked for engineer to visit and ref no given
2026年4月21日
JLA からの回答
Good afternoon Claire,
Thank you so much for your lovely 5‑star review. I will make sure that Sully and his manager see this fantastic feedback.
Kind regards,
Ella
Phone answered quickly
Phone answered quickly, Polite manner and no complicated questions.
2026年4月21日
JLA からの回答
Good afternoon Jason,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your review.
Kind regards,
Ella
JLA からの回答
Good afternoon Gordon,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Very helpful gentleman on the phone
Very helpful gentleman on the phone. Put the required jobs through immediately
2026年4月20日
JLA からの回答
Good morning Frank,
Thank you so much for your lovely 5‑star review. I will make sure that Ariz and his manager see this fantastic feedback.
Kind regards,
Ella
good customer service
2026年4月20日
JLA からの回答
Good morning Jhon,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
JLA からの回答
Good morning Margaret,
Thank you so much for your lovely 5‑star review. I will make sure that Catherine and her manager see this amazing feedback.
Kind regards,
Ella
Easy telephone system for logging my…
Easy telephone system for logging my service with excellent customer service.
2026年4月20日
JLA からの回答
Good morning Mark,
Thank you so much for your lovely 5‑star review. I will make sure that Sally and her manager see this fantastic feedback.
Kind regards,
Ella
It was a quick response and service.
2026年4月17日
JLA からの回答
Good afternoon Rachel,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Engineer call out sorted quickly &…
Engineer call out sorted quickly & profesionaly what more can i say
2026年4月20日
JLA からの回答
Good afternoon,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Ryan was a very polite and courteous …
Ryan was a very polite and courteous gentleman, he sorted and got an appointment straight away.
2026年4月20日
JLA からの回答
Good afternoon Fiona,
Thank you so much for fantastic 5‑star review. I will make sure that Ryan and his manager see this amazing feedback.
Kind regards,
Ella
the person handling the phone call was…
the person handling the phone call was kind and courteous and helpful
2026年4月20日
JLA からの回答
Good afternoon Julie,
Thank you for your lovely 5‑star review. I will make sure that Tee-Jay and his manager see this fantastic feedback.
Kind regards,
Ella
Outstanding service
Outstanding service, very helpful, flexible in appointment times. Did not rush the call, listened to our needs and gave good advice.
2026年4月17日
JLA からの回答
Good afternoon Andre,
Thank you so much for your lovely 5‑star review. I will make sure that Ariz and his manager see this amazing feedback.
Kind regards,
Ella
Yes they are
2026年4月17日
JLA からの回答
Good afternoon Naz,
We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
JLA からの回答
Good afternoon Paula,
Thank you so much for your lovely 5‑star review. I will make sure that Robert and his manager see this fantastic feedback.
Kind regards,
Ella
quick response
2026年4月17日
JLA からの回答
Good morning Shiny,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
JLA からの回答
Good morning Dawn,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Fire door closers
Mark Hudson came to site to sort out issues with our door closers, he knew what he was talking about regarding the problems and rectified them quickly. Would have him back on site any day to help us.
2026年4月17日
自発的なレビュー
JLA からの回答
Good morning Harvey,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
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