The helpdesk personal was helpful and attentive to my needs of our laundry machine was not in good operative condition and I required an engineer. An was engineer was appointed to me from 8am to 5pm.... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
From initial phone call, to engineers visit, it's possibly the smoothest process available. The young lady on the customer service desk, was so nice. I believe her name was Anna. What a great introduc... もっと見る
企業が回答しました
If you are a business do not use this company, so unhelpful and will sell you everything to get you to sign a contract then leave you high and fry when you need them the most, don't bother. Avoid with... もっと見る
企業が回答しました
I had JLA Engineer out today and I couldn't be more impressed. Not only did they deliver excellent work, but they also went above and beyond by fixing additional problems that had cropped up recently.... もっと見る
企業が回答しました
企業情報
当該企業による記述
JLA is the leader in commercial laundry, catering and heating solutions for the UK and Ireland. We're all about helping our customers to cut costs and take the hassle out of running a laundry room, sluice room or kitchen. Using our unmatched experience in a variety of sectors, we combine market-leading equipment with world-class breakdown cover. The result is our ground-breaking Total Care proposition, which gives customers great machines, seven-day call-out cover and an eight-working-hour engineer response, all for no capital outlay and no repair bills - ever.
当該企業による記述
連絡先
Meadowcroft Lane, HX6 4AJ, Ripponden, 英国
- 0800 048 4187
- enquiries@jla.com
- jla.com
4.5
優良
1875件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
They were helpful and advised that…
They were helpful and advised that someone would come and look within 24 hours.
2026年4月14日
JLA からの回答
Good afternoon Lauren,
Thank you so much for your lovely 5‑star review. I will make sure that Ryan and his manager see this amazing feedback.
Kind regards,
Ella
quick service ongoing problem.
2026年4月13日
JLA からの回答
Good afternoon Andrew,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your review.
Kind regards,
Ella
JLA からの回答
Good morning Anthony,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a review.
Kind regards,
Ella
JLA からの回答
Good morning Lucy ,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
JLA からの回答
Good morning Michael,
Thank you so much for your lovely 5‑star review. I will make sure that Ryan and his manager see this amazing feedback.
Kind regards,
Ella
Martin was a friendly polite and very…
Martin was a friendly polite and very helpful and efficient gentleman explaining what work has been carried out.Always a pleasure to have on site.
2026年4月13日
JLA からの回答
Good morning Yasmin,
Thank you so much for your lovely 5‑star review. I will make sure that Martin and his manager see this fantastic feedback.
Kind regards,
Ella
Prompt service.
2026年4月10日
JLA からの回答
Good afternoon,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your review.
Kind regards,
Ella
Prompt action…
I got through quickly to the section I required and made an appointment for tomorrow. Pretty good
2026年4月12日
JLA からの回答
Good morning David,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Came on time and repaired
2026年4月7日
JLA からの回答
Good morning Lynn,
Thank you for your valuable feedback. We truly appreciate you taking the time to leave a review, and we’re very pleased to see your 5‑star rating.
Kind regards,
Ella
JLA からの回答
Good morning Catharine,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Simple questions and easy solutions
2026年4月10日
JLA からの回答
Good morning,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
The engineer was very friendly
The engineer was very friendly, polite and helpful. Did a great job as always
2026年4月10日
JLA からの回答
Good morning Katie,
Thank you so much for your lovely 5‑star review. I will make sure that Michael and his manager see this amazing feedback.
Kind regards,
Ella
JLA からの回答
Good morning Julie,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
When i ring for a repair they are…
When i ring for a repair they are fairly quick at coming out
2026年4月10日
JLA からの回答
Good morning Debbie,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
JLA lAUNDRY
Tony is always very polite and talks the problem through with myself and any other staff members .
JLA are very easy to contact and make the booking an easy process.
2026年4月7日
JLA からの回答
Good morning Morwenna,
Thank you so much for your lovely 5‑star review. I will make sure that Tony and his manager see this fantastic feedback.
Kind regards,
Ella
awful service
We bought a unit that had a washing machine already in it, we contacted JLA when it broke as they supplied it to the previous occupant. an Engineer named Simon attended and advised after a 20 min visit he needed to order a part and could then repair it. within minutes I got a call from a colleague of his who wanted to sell us a new machine(this made me wary straight away). I adv we would rather go with the repair as advised by their engineer rather than buying a new one. The engineer then sent me a quote for the repair, I agreed to it and he came back. after another 20 minute visit he adv that all of a sudden it was not repairable, wanted to again sell us another machine! so after 2 visits, 40mins in total my bill was over £700, no repair and again trying to then sell us another machine. appalling service and we were either completely misled on the initial visit or the engineer was incompetent. my take is simple, fleece you for "call out fees" don't repair despite sending you a quote to do so and then just want to sell you another expensive machine whether you need it or not. would avoid if I were you.
***@ Ella I have not had any request for more info?***
2026年4月9日
自発的なレビュー
JLA からの回答
Good morning Scott,
Thank you for providing us with this feedback.
Please can you respond to my request for more information so we can look into this issue for you?
Kind regards,
Ella
Quick and helpful!
2026年4月9日
JLA からの回答
Good morning Lana,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
JLA からの回答
Good morning Cheryl,
Thank you so much for your lovely 5‑star review. I will make sure that Paul and his manager see this fantastic feedback.
Kind regards,
Ella
The manner of the agent i spoke with
The manner of the agent i spoke with. Professional and wanted to help
2026年4月9日
JLA からの回答
Good morning Paul,
Thank you so much for your lovely 5‑star review. I will make sure that Helen and her manager see this amazing feedback.
Kind regards,
Ella
very helpful
2026年4月9日
JLA からの回答
Good morning Karen,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
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