JLA レビュー 1,876

Staff were, polite, professional and informative.

Contract was signed nearly 2 weeks ago, still no glasswasher (we were told within a week), they now want to send another engineer to "check out the space", we've already had one visit and pictures/videos were taken and electricals checked. They are also now saying they cannot give us an installation date after the engineers visit tomorrow. Docusign links have a time limit so unfortunately do not have a copy of the contract, despite having emailed to apologise for missing the time frame (small business meaning reduced office hours) and to ask for a copy to be sent or the link to be resent, have not received a reply, but they were quick enough to reply to emails concerning signing the contract. They already left a poor first impression when they gave us an appointment for the first site check and turned up 3hrs late. We didn't receive a call to let us know in advance, called us at 12:30 when they were supposed to meet with us (and were over Essex-way, so they knew hours [even *an* hour] before and could have called earlier). And when Roger Folan finally did show up, not even an apology! Just a casual "hi, yeah, I should have been here earlier", like I didn't know, as if I hadn't been stuck at work on my day off specifically to meet them 3hours prior! Plain disrespectful. If they're this bad before install, how bad is it going to be when we need a call out? Are we going to be stuck with poor service for 8years? So much for the "best in the industry".

Update 1: First meeting happened Weds 25th March 2026, contract signed on the 27th March 2026, engineer due to come tomorrow to check out the area, meaning we have to wait even longer for install. We needed it asap due our old one breaking down and was told it would be about week after signing contract and we haven't heard a peep out of you since, our company President had to chase up Roger earlier today, that's the only reason we've got an engineer coming tomorrow. Disgusting service from JLA towards new (well, any) customers.

Update 2: Engineer has been, was polite and turned up within a reasonable timeframe. However he did the exact same thing Roger did when he visited which makes at least one of the visits feel like a waste of everybodies time.

Phone answered very quickly. The lady i spome to was very friendly and helpful. Engineer booked and coming out next day.

Friendly service got what I needed very efficiently ty

From the moment I made the call the process was handled efficiently and professionally. In particular I want to highlight the customer service representative I dealt with. She was extremely helpful, friendly and professional throughout the call. Overall my experience was very positive.

The person I spoke to on the phone was very understanding and nice, making everything easy to arrange. The engineer was also polite, arrived quickly, and fixed the issue quickly.

Overall, the service was fast, friendly, and stress-free. I would definitely recommend JLA to others.

Quick response , very good service

“Excellent service from the JLA technician. Very knowledgeable, efficient, and completed the repair quickly with minimal disruption. Highly recommended.”
•“The technician arrived on time, diagnosed the issue straight away, and fixed it efficiently. Very professional and courteous.”

Well handled call and given a time period as to when we expect a representative arrive on site.

Clarified contact details to ensure there should be no failure in communications.

Now await engineer.

Our home had an exceptional home visit from an engineer. He turned up 20 minutes after the call - we expected after 24 hours. He said he knew that it’s difficult to run a care home with out a machine. He understood what was wrong when I explained the issue and he was right. A really happy gentleman who clearly enjoyed what he does. A great asset to JLA

Quick response, efficient as always.
Dan- superstar as usual!!

Brett was absolutely amazing very helpful and hardworking, was thorough and fast at his job managed to sort out the tumbledryer even hoovered the lint that fell in the bottom, and added new parts for the machine that was damaged.

Had Macauley from JLA to mend washing machine..i cant praise the service enough he was polite knowledgeable SAW that the machine was FULLY working..
An asset to JLA.

Always a fast response to jobs

fast response. my griddle got fixed within an hour.

When a problem arises, a phone call seems to get the engineer in place for a visit. Great service. An order is place for parts and as soon as it is in stock, the machines are repaired.
Polite engineers.

Agent verified call details and was very thorough explain clearly loverly telephone manner

Clear conversation, polite and found the detial to re raise the works, extramly helpful in raising other works and email the link of the online portal.

Every time I call to report a machine fault you have it listed to the wrong building. I have now gone onto your site and manually put the name of the building the machine is in and which building is paying for it.
Perhaps after 5 attemp's someone there can get the accounts sorted!!