John Shepherd Estate Agents レビュー 

I have know Gita Patel now for many years both from being a consultant at Bigwoods and latterly also as a management client. She has been very efficient in every aspect from good management through to following through without delay on all enquiries. She is so helpful to both myself and my wife and she is an absolute great asset to your company.

Avoid John Shepherd at all costs. Very unprofessional service!

My experience with John Shepherd was one of the most stressful, time-consuming, and costly experiences I have ever had.

When I needed to leave my tenancy early, I tried to do everything properly, including finding a replacement tenant myself. Instead of being given clear guidance on the process, I was met with confusing information, aggressive and intimidating correspondence, inconsistent financial figures, repeated payment demands, and constant references to court action and County Court Judgments while the amounts being claimed were still being disputed.

Different members of staff gave me different balances, charges appeared and later disappeared without explanation, and supporting evidence for some charges was only provided after I repeatedly requested it and raised formal complaints. Communication was poor, confusing, disrespectful and unnecessarily pressuring,throughout.

After taking my complaint through John Shepherd's complaints process and then to The Property Ombudsman, the Ombudsman recognised shortcomings in their communication, accepted that the inconsistent figures caused avoidable confusion, aggravation and inconvenience, and the agent increased its goodwill compensation following the Ombudsman's involvement.

The entire process took months, caused unnecessary stress, wasted a huge amount of my time, and had a real impact on my studies and work.

Based on my experience, I would never use John Shepherd again and would strongly advise others to think very carefully before renting through them.

Mia Cornwall is very helpful, always replies promptly to
my queries and handles emergencies quickly. A pleasure to deal with. John Shepherd have always found me reliable tenants who paid rent on time. The rent payments reached me promptly. They kept me updated on UK safety rules and legal certificates.Their service is
first class. I would highly recommend them.

I have found John Shepherd to be extremely unprofessional throughout my tenancy. We moved into our property in early 2026, and from the very beginning it became clear that resolving even the simplest issues would be a lengthy and frustrating process.

It regularly takes weeks just to receive a response regarding reported faults, and months for issues to be addressed, if they are dealt with at all. Communication is poor, updates are infrequent, and there appears to be very little urgency when it comes to resolving problems that affect tenants.

Unfortunately, I do not feel that John Shepherd has its tenants’ best interests at heart. Rather than being proactive and supportive, they seem reluctant to take responsibility or act promptly when faults are reported. As tenants paying for a property and a service, this level of customer care is unacceptable.

Overall, my experience has been extremely disappointing. I would not recommend John Shepherd based on the lack of professionalism, poor communication, and excessive delays in resolving maintenance issues. I hope they take steps to improve their service and place greater importance on supporting their tenants.

Tina is always very helpful, approachable and deals with any issues or questions I have with speed.

Tina has been an excellent property manager. She was really helpful especially at the end of our tenancy.

Mohammed Ibrahim was absolutely amazing throughout the rental application process.
Helpful and very patient.

The team at Cannock and Mere Green have been absolutely fantastic in helping to find the right tenants for my properties, and getting my properties up to a good standard for rental. I have felt very supported throughout the process, which was quite complex due to issues beyond their control, and feel that they genuinely cared about me, as a landlord. They were very driven in getting my properties re-let as soon as possible, but also with great care, which has been very reassuring. Thank you Dan, Jayne, Callum and Arun, as well as the rest of the team. Would highly recommend John Shepherd to other landlords.

I've worked alongside Arun on a number of jobs in a contractor capacity and it's always been a positive experience. He's approachable, easy to communicate with and keeps everything well organised, which makes life much easier for contractors on site.

He's quick to respond, provides clear instructions and is always fair and professional in the way he manages projects. Any issues that come up are dealt with promptly, helping jobs run smoothly from start to finish.

He not only offers assistance on his own jobs but also helps with any queries I have on other jobs with other Property Managers.

Could not fault him - one of the best.

Property management person -Tina- always really helpful.

As a first time buyer, the process seemed very tedious and overwhelming. However the agents (Madilynne and Natasha) made it easier by responding to the emails promptly and explaining the next steps at every step. They have been super helpful with something that is very exciting but also very anxiety-provoking!

I have had the pleasure of working closely with Adam, Mia, Kevin, Abbie and Tenille at John Shepherd Estate Agents, and they have been outstanding throughout.

Their communication is second to none. They always keep me fully updated, respond promptly, and ensure everyone is informed every step of the way. No question is ever too much trouble, and no problem is too big or too small for them to help resolve. They are always approachable, professional, and willing to go the extra mile to ensure everything runs as smoothly as possible for us as one of their contractors.

It is a pleasure working alongside such a dedicated and supportive team. Their organisation, efficiency, and commitment to providing excellent service make a real difference, and we genuinely value our working relationship with them.

I would highly recommend Adam, Mia, Kevin, Abbie and Tenille to anyone looking for an estate agency team that truly cares about delivering exceptional customer service.

Faye Nichols managed to sort out/respond to 2 items of concern for which I had received NO response from the 2 parties I had messaged.

Shannon was extremely helpful as were all the other staff in the sale of my house. The process went smoothly and very quickly. Thank you

Our relationship manager, Tracy, has always provided a great service, and continues to do so.

Mia from the Cannock office has been incredible in managing our tenancy. Her prompt communication & hard work has been invaluable to us, especially through difficult personal times where she has understood just how important it was to have a property manager we can confide in and rely on. I’ll forever be grateful for Mia, and know that any issues that arise in the future or questions we might have will be dealt with to the best of her abilities.

I had a great experience working with Reemi Yasmin at John Shepherd. She made the whole booking process smooth from start to finish, provided clear instructions, and organised the key handover efficiently. Everything was well communicated, which made completing the job straightforward and successful. Professional, organised, and easy to work with. Thank you, Reemi!

Aleema is very helpful and efficient in communicating between tenant and landlord.

Kelvin Zakeyo made it very simple and was quick to respond with all queries. I loved the experience as it was exactly what I wanted and was very helpful with moving things forward.

Thank you so much Jessica and your team for your exceptional service. We appreciate your proffessional conduct