Rooster  レビュー 606

Spoken to Nicola this morning. Thank you for your fast response and your help. Have a wonderful weekend.

The assistance and communication was very fast and extremely helpful when I was occurring some issues in the app but all got sorted it 👌

Was with rooster last year. The start experience was fab. When it came to renewal the whole service was disgusting. Renewal was more than the actual car! Then I rejoined and it was checking My driving. App kept saying no records shown. Follow all their advise still nothing and then they told me to go to a different provider.
Now I am trying to sort my NCB and nobody is helping because they damn intercom keeps failing when I try to send them my NCB from the previous year.

No customer loyalty shown or tried to retain me. Very bad experience

Great service, and quick response to inquiries through the app and very helpful...

Waste of time, don’t bother… Followed every step to a Tee, the driving tracker was taking way too long to monitor my driving (said 10-18 days for about 5 days in a row with no progress, despite driving close to 100 miles in those days) - when I reached out to query this, I was met with ‘how much are you being quoted elsewhere?’ - when I told them the figure, I was pretty much told ‘go with the traditional insurance provider then’. There was no quote, no incentive, no chance. I wasn’t even given a chance.

On top of this, I left an instagram comment on a post, to share my experience. Within an hour it was deleted. Just reeks of shady business practice to me.

Pathetic company, they play around with the fine print & charge crazy sums when the policy is over, avoid at all costs

awesome insurance company got no complaints at all, saved me a lot of money aswell

Very cheap quote. 2 years driving (so this’ll be number 3) and got a quote £100-£200 less than on comparison sites like MoneySuperMarket. £740 ish, no black box. Test drive didn’t interfere at all with anything and they don’t monitor once you’ve got a quote so not like one of those apps.

My renewal is a month and a bit away so I’ll hopefully get it a bit cheaper then too

Support can sometimes be a bit slow and forget to reply but on the whole they’re decent. FCA regulated and properly underwritten which is important too.

Update: (07/04) my purchase with Rooster has come in at £150 cheaper than the comparison sites and my renewal (no black box for Rooster bare in mind). That's with NCB protection. Without it'd be about £200 cheaper than renewal. Gone with them for my policy. £805 NCB protection fully comp, 2 years driving no box

Been with rooster for two years, great two years, renewal coming up now, the quote came up over £3400 more than what I was just paying during my current policy??? contacted support, was told that the underwriters have refused to give me a quote due to large theft / vandilism claims in the "manchester area"

For a company that prides itself in providing a service for the "better" group of drivers its absolutely shocking to have this happen. Now I'm going to have to pay a ridiculous scammy amount every year just to get insured on the pretence that Ill write my car off every time I get in it...

Insurance is beyond a joke in this country.

Been with Rooster a year, I would say no faults and great price.
However, just got my renewal. They want an extra £1000 on top of last year, way over double.
My wife also got a renewal quote of over double.
So won’t be renewing either policy.

The test drive is an excellent way to keep you driving smoothly and safely, and the algorithm works very well when driving long distance such as on motorways. The call centre chat staff are quick to respond and the prices quoted are very good for fully comprehensive cover.

DO NOT BE FOOLED! Just completed 4 week test period with excellent in all areas so with 35 years no claims and being a middle aged driver I thought I would be saving 40% on my current insurance of £450 a year but guess what? My quote more than doubled to nearly a thousand. When I questioned this they replied we can't give a discount to everyone. I have my own theory as to what they are up to.
My advice is don't touch with a barge pole!!!!
See explanation below or should I say twaddle. No detail at all as to why I was offered such a ridiculously high quote.

I like this app a lot. Got a great quote (my renewal is not for 6 months so not purchased yet). Mot alerts & ability to find cheap repairs looks good as well. Be good to be able to set an alert for when my existing policy ends. Highly recommended

Terrible. Do not waste your time, I didn’t recieve any quotes. Furthermore, the results were inaccurate. Do not bother waiting 2 weeks!

I‘m currently doing my test drive but the app is great so far and the customer service has been great! I messaged with random questions and got an instant response helping me out.

Got quoted cheap insurance for being a safe driver and I’m buzzing, the app is super useful as well!

I had a wonderful experience using Rooster Insurance. The app was very easy to navigate and I even found out my MOT was due from the app.

Amazing insurance who saved me sooo much money after I passed the test drive!! Cheap insurance with no black box thank youuuu

Amazing customer service. I’m doing my test drive now but even without the insurance the app itself is great! It shows when MOT and tax is due and loads of other useful stuff. Really recommend

Complete waste of time, had the app running for a couple of weeks and was told they do not insure electric cars...Even though I told them it was an electric car before I started using the app and input the car details into the app which were recognised, in the app for the whole 2 weeks it kept saying only a few more days everything looking good! I think they are just a data farming company to be honest. UPDATE - The response below is complete rubbish, here is the reply I received from their customer service team, they really dont know what they are doing. App deleted....god knows what else its recording...
"Apologies, our new underwriters have some restrictions on high performance and high insurance grouped vehicles"
"Sadly we dont have the details of the vehicles which have these restrictions nor do we have the guidance to know who will be effected by these restrictions. We can only apologies. Your test drive is valid for 18 months so please come back if you change vehicle in this time. Thanks for giving Rooster a go!"