JOOLS By Jenny Brown レビュヌ 

661
•
TrustScore 5段階評䟡の5

4.9

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5぀星のうち5の評䟡

Beautiful jewellery. Quick delivery and gorgeous packaging with each item in separate lovely gift boxes. I also received a beautiful pair of sterling silver studs with cubic zerconia stones Thank... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Fantastic products and service. Love the jewellery, really lovely designs, very high quality and nice to be able to get matching pieces. Speedy delivery and kept informed of when to expect receipt. Al... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Ordered jewellery items for my daughter's birthday. She absolutely loved them! Great quality and arrived in lovely gift boxes. Speedy service and good communications, highly recommend.

5぀星のうち5の評䟡

I cannot recommend Jools by Jenny Brown highly enough. The item I originally ordered was unfortunately unavailable due to an error, but the way the company handled the situation was exceptiona... もっず芋る

䌁業情報

  1. 宝石店
  2. ・
  3. 宝食デザむナヌ

JOOLS By Jenny Brown に぀いお

圓該䌁業による蚘述

Independent. Family-Owned. British Jewellery Since 1998.

JOOLS by Jenny Brown is an independent, family-owned British jewellery business with more than 25 years of experience in jewellery, design and retail.

Our story began with British-born Jenny Gliksman and her Peruvian-born husband, Poldi. After spending many years living overseas, predominantly in Africa, Jenny and Poldi returned to the UK and established their jewellery business in 1998. Their international experience, together with Poldi's South American heritage and background in jewellery and design, helped shape the distinctive style and approach to jewellery that remains at the heart of the business today.

In 2002, Jenny and Poldi opened their jewellery store in Wilmslow, Cheshire, showcasing their own designs alongside collections from other independent jewellery designers. Their distinctive silver and cubic zirconia jewellery quickly became a customer favourite and, as the business grew, JOOLS by Jenny Brown® was established as a dedicated jewellery brand.

Since those early days in Cheshire, JOOLS has grown into an established British jewellery name, with collections supplied to independent jewellers throughout the UK and stocked by John Lewis for more than 20 years. We are proud that relationships built over many years have helped establish JOOLS as a trusted name for beautifully designed, high-quality jewellery.

Today, our collections include 925 Sterling Silver, 18ct Gold Vermeil and beautifully cut AAA Grade Cubic Zirconia, alongside a growing collection of fine jewellery featuring laboratory-grown diamonds. From our signature Bubble Rings and sparkling tennis jewellery to contemporary earrings, necklaces, bracelets and bangles, our focus is on creating jewellery that looks and feels special while remaining accessible and easy to wear every day.

Quality has always been central to JOOLS. We carefully select the materials, finishes and stones used throughout our collections, combining contemporary design with the craftsmanship and attention to detail we believe good jewellery deserves.

Although the business has grown considerably since 1998, we remain proudly independent and family-owned. Being a smaller, flexible company allows us to offer the personal service and attention to detail that have been part of JOOLS from the very beginning.

All of our jewellery is held in stock here in the UK for fast and reliable delivery. Every order is carefully selected, individually checked and beautifully packaged before leaving us, and our team is always available by phone or email should you need advice or assistance.

We are continually developing our collections and introducing new designs throughout the year, but our philosophy remains as important today as it was when Jenny and Poldi first started the business:

Beautiful jewellery. Quality materials. Exceptional value. Personal service.

JOOLS by Jenny Brown® — British jewellery with a story, designed to be worn and loved every day.

Customer Service You Can Rely On

圓該䌁業による蚘述

We're committed.to our customers
Excellent customer service and communication are at the heart of JOOLS. Whether you have a question before ordering, need advice about a piece of jewellery, or have an issue that needs resolving, our friendly team is always here to help. You can contact us easily by phone or email and speak to a real person who will do their best to answer your questions and resolve any concerns quickly and personally. We believe great service doesn’t end when you place your order — we’re here whenever you need us.

Our Jewellery Guarantee

“Our Guarantee. Your Peace of Mind"

Every piece of JOOLS jewellery comes with a 12-month manufacturer guarantee, giving you added confidence in your purchase. In the unlikely event of a manufacturing fault, simply contact our team and we’ll be happy to assess your jewellery and work with you to resolve the issue quickly and fairly.

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4.9

優良

TrustScore 5段階評䟡の5

661件のレビュヌ

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4.9

すべおのレビュヌ

(661)

過去12か月のレビュヌ数: 91ä»¶

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち5の評䟡

Great Service!

Great service. Beautiful earrings plus a free pair! Delivered quickly. I didn’t get the free gift bag but the box they arrived in was very nice.

2025幎11月12日
JOOLS By Jenny Brown ロゎ

JOOLS By Jenny Brown からの回答

Thanks Cindy , note the gift bag ahs to be selected, feel free to ask for one should you required

5぀星のうち5の評䟡

Brilliant customer service

Brilliant customer service, I had received the wrong size ring - not sure if my mistake or theirs, but within 2 days I received the correct size, included was the envelope postage paid for me to return the other ring. No problems a very easy return without any issues.
I love the ring looks very expensive 😊

2025幎11月3日
JOOLS By Jenny Brown ロゎ

JOOLS By Jenny Brown からの回答

Thanks Kaz, rings can be tricky but we have an excellent system to ensure you get the right size , glad it looks expensive , our rings we believe are the best quality around

5぀星のうち5の評䟡

My daughter loved her gift.

I bought this as a special present for my daughter and she loved it. Very impressed with how quickly they were delivered and how nicely the earrings were packaged. Free studs was a nice touch too.

2025幎11月10日
JOOLS By Jenny Brown ロゎ

JOOLS By Jenny Brown からの回答

Thanks Phil , main thing is your daughter loved her jewellery , thanks for shopping with us

5぀星のうち3の評䟡

Me pendant was much smaller than it looked on lines came promptly

My items came promptly, beautifully packaged, but were much smaller/less substantial than l expected

2025幎11月6日
JOOLS By Jenny Brown ロゎ

JOOLS By Jenny Brown からの回答

Hi Karen ,we appreciate your feedback as a repeat customer. The earrings you ordered at the same time had a model picture, but the pendant didn't and we understand this makes it hard to visualise size. That's why we are working to have all items on a model for a real life view of the item. This was a clearance item that we didn't prioritise for a model shot. If you are unhappy with it please return for a refund

5぀星のうち1の評䟡

No response to emails. Awaiting refund please!!

Emailed several times over a few weeks and still awaiting a response and my refund... Thankfully I have paid for tracked delivery so I have the proof you have received it. Please respond to me or at least action my refund!

2025幎10月24日
自発的なレビュヌ
JOOLS By Jenny Brown ロゎ

JOOLS By Jenny Brown からの回答

please supply is with your order number and feel free t contact us , this is always the best way to resolve any issues rather than post poor reviews . We have telephone and an email to contact us. 100's of other customers have had a good experience with us

5぀星のうち5の評䟡

Loved the first ring so much that I bought a second!!

I’ve just bought another stackable bubble ring and it’s as beautiful as the first! I bought my first ring a month or two ago - which is great quality and fitted just as expected - and decided a second ring to stack on top would complete the look I was after
 it’s perfect! Thank you JOOLS by Jenny Brown 🀩

2025幎10月13日
JOOLS By Jenny Brown ロゎ

JOOLS By Jenny Brown からの回答

Thanks Alison

5぀星のうち5の評䟡

Amazing well made jewellery

I had been away on holiday and lost my silver heart necklace originally a Jools purchase from John Lewis.
Thrilled to find it again . Beautiful jewellery. Arrived well packaged

2025幎10月8日
JOOLS By Jenny Brown ロゎ

JOOLS By Jenny Brown からの回答

Glad you got your replacement Beverley and thanks for coming to us

5぀星のうち5の評䟡

Fantastic company

Beautiful, well made jewellery - had a slight colour issue between rose gold earrings/necklace - was sorted out professionally and promptly by Andrew in customer service, who went above and beyond to accommodate me. I was delighted with the service - didn't realise old school customer service like this still existed!! Would definitely recommend and will be buying from Jenny Brown again in the future!

2025幎10月11日
JOOLS By Jenny Brown ロゎ

JOOLS By Jenny Brown からの回答

They should be the same colour, we are happy to assist

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