I would like to thankfull JPC Direct for having sent me technical information on an old thruster. I recommend JPC for their customer care
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
5 star service. Excellent customer experience. During our boating years we have purchased several items from an Isotherm 12v fridge to heaters and have always received 1st class service. More recen... もっと見る
企業が回答しました
I contacted Tom at J P C Direct in the first instance for some technical assistance, he responded really quickly and was extremely helpful and clearly very knowledgeable too. It was clear through sev... もっと見る
企業が回答しました
JPC came highly recommended in our marina when we needed our bow thruster repaired. I can see why. Tom went the extra mile to keep costs down, offered a free inspection to see if a lift could be avoid... もっと見る
企業が回答しました
企業情報
当該企業による記述
JPC Direct Ltd. launched as a business in 2013, when owner and director, Tom Gardiner purchased the company from his employer, JPC Ltd. The company had been agents for Webasto and Side-Power since the year 2000. We offer sales, installation, servicing and support of marine heating, air conditioning, bow and stern thrusters, marine refrigeration and marine generators. JPC sell only the best products available on the market, including Webasto diesel heaters, Webasto air conditioning, and Side-Power bow and stern thrusters. Isotherm fridges, Isotemp water heaters and Whisper Power, Paguro, Fischer Panda and Kohler marine generators, are also part of our range. Our online shop also offers a full range of parts for all of the above brands.
連絡先
Riverside Estate, Brundall, NR13 5PL, Norfolk, 英国
- 01603 784884
- sales@jpcdirect.com
- jpcdirect.com
4.8
優良
406件のレビュー
ネガティブなレビューの 100％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Gute Auswahl von Sleiper Zubehör
Gute Auswahl von Sleiper Zubehör. Schnelle und einfache Lieferung
2023年6月27日
JPC Direct Limited からの回答
Vielen Dank, dass Sie uns eine Bewertung hinterlassen haben – wir freuen uns sehr über Ihre Unterstützung.
Mit freundlichen Grüße
Greg (JPC)
The price of the product
The price of the product. When converted to USD it was OUTRAGEOUS, comparatively speaking.
2023年6月19日
JPC Direct Limited からの回答
Mark
Hi there - I am extremely sorry that you were unhappy with the prices - we pay market prices for these products also - which I agree are high - we are not in control of the pricing as such, although are clearly in the business of making profit - and I hope that you were happy with other aspects of the service.
Kind regards
Greg Eden (JPC)
JPC Direct Limited からの回答
Many thanks for the appreciation - we are very grateful for your support.
Greg (JPC)
JPC Direct Limited からの回答
Many thanks for the review - we really appreciate your support - Greg (JPC)
Great service, rarely experienced.
The ordering process was simple but effective. Having spoken to someone at the company via the telephone, which was answered by a person after just a few calls, I was clear on what I was ordering and, more importantly that the item would reach me when I needed it. Everything went according to plan and commitments. Great service, rarely experienced.
2023年6月7日
JPC Direct Limited からの回答
Hi Gordon - Many thanks for the kind words - we really appreciate your taking the time to show your appreciation and delighted that the service was what you needed - all the best, Greg (JPC)
While there was a challenge with FedEx…
While there was a challenge with FedEx JPC made it right. Great customer service and Tom was responsive and supportive.
2023年6月2日
JPC Direct Limited からの回答
Thanks for the support - all the best, Greg (JPC)
JPC Direct Limited からの回答
Glad it all worked out - and thanks for the review - Greg (JPC)
There was a mix up with my order and…
There was a mix up with my order and they handled it very quickly.
2023年6月5日
JPC Direct Limited からの回答
Glad it was sorted out in the end and many thanks for the review - with apologies for the inconvenience - kind regards, Greg (JPC)
Friendly customer service on line
Friendly customer service on line, hard to obtain products I was in need of for specific replacements however JCP had them available and provided quick delivery. Products as expected, all installed and working well! Thank you JCP!
2023年5月30日
JPC Direct Limited からの回答
Glad we were able to help - and many thanks for the review - all the best, Greg (JPC)
Great customer service
I ordered a webasto product for my caravan deisel heater in Australia. I was worried Jpc wouldnt deal with me. The product was still a great price even with the postage costs. The delivery arrived very quickly and worked perfectly. Faster than products ordered in Australia. Highly recommended
Thanks
2023年5月29日
JPC Direct Limited からの回答
Many thanks for taking the time to leave a review. We really appreciate your support. Greg (JPC)
JPC Direct Limited からの回答
Thanks for the review. Much appreciated. Greg (JPC)
JPC Direct Limited からの回答
Nice to hear. Many thanks for the review. Greg (JPC)
Excellent processing and delivery of…
Excellent processing and delivery of items from the UK to the USA.
2023年5月24日
JPC Direct Limited からの回答
Glad to be of service! Many thanks for the review. Greg (JPC)
JPC Direct Limited からの回答
Always nice to hear! Many thanks for the appreciation - Greg (JPC)
5 Gold Star, Customer care and friendly service
Very friendly and great service and customer care.
Great after sales support and super helpful.
Tom at JPC Direct.
2023年5月10日
JPC Direct Limited からの回答
Great to hear. Many thanks for the kind words. Greg (JPC)
JPC Direct Limited からの回答
Many thanks for the lovely review! Great to hear. Greg (JPC)
JPC Direct Limited からの回答
Good news! Thanks very much for the positive review - Greg (JPC)
Easy to order after a quick call to…
Easy to order after a quick call to check stock ! Arrived next day .
2023年5月10日
JPC Direct Limited からの回答
Excellent to hear. Many thanks for leaving us a review - Greg (JPC)
Dangerous and unprofessional
Crap customer service and dangerous work carried out. I have purchased a generator and fridges from this company and had problems with all. The generator was installed dangerously with fuel leaks which filled my boat with fuel and created huge amounts of damage. The fridges have been faulty and attempts to get warranty work completed are not responded to.
2023年5月9日
自発的なレビュー
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