JRNYS レビュー 

JRNYS からの回答

2026年8月25日

Thank you for sharing your feedback. We’re sorry to hear that your experience with JRNYS was confusing, and we understand why you’d be disappointed.

We know the difference between the membership fee and medication costs can be confusing. The membership fee covers the review of your medical history and intake by a licensed healthcare provider, along with access to our care platform and ongoing support. Depending on the treatment and state requirements, that review may happen without a live phone or video appointment.

We do our best to make our pricing, membership structure, and policies clear during sign-up, but we also recognize that they may not have felt clear in your experience. We appreciate you bringing this to our attention, as feedback like this helps us identify where we can communicate better.

Thank you again for taking the time to share your experience with us.

JRNYS からの回答

2026年7月31日

Thank you so much for your wonderful review! We're thrilled to hear that Tara was able to help you save money while getting everything set up quickly and seamlessly. Providing a smooth, supportive experience is exactly what we strive for, and we're so glad Tara delivered.

We truly appreciate your recommendation and are grateful to have you as part of the JRNYS community. If you ever need anything along the way, our team is always here to help!

JRNYS からの回答

2026年7月29日

Thank you for your kind review and for being with us for over a year! It means so much to hear that you've consistently had a positive experience. We're glad we could help answer your billing questions and address your concerns along the way. Our team is committed to providing the best possible support, and we're grateful to know that it has made a difference for you. Thank you for your recommendation and for allowing us to be part of your journey!

JRNYS からの回答

2026年7月29日

Thank you so much for taking the time to share your experience! We're so glad Stephanie reached out to make sure your prescription was exactly what you intended to order. Taking that extra moment to confirm something important is the kind of care we strive to provide, and we're thrilled to hear it made such a positive impact. We'll be sure to pass along your kind words to Stephanie—she'll be so happy to know she made your day a little brighter! We're also grateful to hear the medication has been helping you on your weight loss journey and that you've had a great experience with our service and shipping. Thank you for your recommendation and for trusting JRNYS to be part of your journey!

JRNYS からの回答

2026年7月23日

Thank you so much for taking the time to share your experience and for being part of the JRNYS family for over two years!

We're incredibly grateful to have been a part of your wellness journey, and it's wonderful to hear that you've been able to maintain your progress while receiving the support you need along the way. Providing responsive, compassionate care is something our team strives for every day, so it's especially meaningful to know you've consistently had a positive experience.

We'll be sure to pass your kind words along to Stephanie—she'll be thrilled to know she made such a positive impact during your visit. Thank you as well for recognizing our support team and fast shipping. We truly appreciate your trust in us and look forward to continuing to support you on your journey!

Thank you again for your thoughtful review!

JRNYS からの回答

2026年7月22日

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.

We understand that pricing and membership fees can be confusing, and we appreciate the opportunity to clarify. Our membership fee covers the clinical review of your medical history and intake by a licensed healthcare provider, as well as access to our care platform and ongoing support. Depending on the treatment selected and state regulations, this evaluation may be completed asynchronously and does not always require a live video or phone appointment.

We strive to clearly communicate our membership structure, associated fees, and refund policy throughout the enrollment process so patients can make an informed decision before completing their purchase. We recognize that this information may not have been as clear as it should have been in your experience, and we appreciate your feedback as we continue working to improve our communication.

Thank you again for sharing your feedback.

JRNYS からの回答

2026年7月13日

Thank you so much for your thoughtful 5-star review! We're delighted to hear that you've had a positive experience with JRNYS.

Your kind words about Stephanie mean so much to us. We'll be sure to share your feedback with her—she'll be thrilled to know that her professionalism, thoroughness, and dedication made such a positive impact. We believe that providing clear communication, compassionate support, and a seamless experience is just as important as the care we provide.

Thank you for taking the time to share your experience and for being a valued member of the JRNYS community. We truly appreciate your support!

JRNYS からの回答

2026年7月12日

Thank you so much for your wonderful review! We're thrilled to hear you've had such a positive experience with JRNYS and that our team has been able to support you along the way.

We're especially grateful for your kind words about Stephanie. We'll be sure to share your feedback with her—she'll be delighted to know she made such a meaningful impact on your experience. Providing compassionate, supportive care is something we strive for every day.

Thank you for trusting us and for taking the time to share your experience. We truly appreciate you being part of the JRNYS community and wish you continued success on your journey!

JRNYS からの回答

2026年4月24日

Hi Priya,

Thank you for sharing this. I’m really sorry your experience felt frustrating and unclear.

We understand how important pricing transparency is. The $89 fee covers your medical consultation and access to a licensed provider, while treatment and shipping costs vary based on what’s prescribed. These are shown before moving forward, but we hear you and understand that it should feel clearer and more straightforward.

Regarding refunds, our policy reflects the clinical and administrative work that begins once a consultation is completed, which is why refunds aren’t always able to be approved. That said, we do review each case carefully to ensure it’s handled fairly.

If you’re open to it, we’d be happy to take another look at your account. Please reach out to support@jrnys.com with your details.

We appreciate your feedback as it helps us improve.

JRNYS からの回答

2026年4月22日

Hi Dottie,

This made our day! Thank you so much for sharing your experience, and huge congratulations on your AMAZING progress!

We’re so glad you’ve felt supported every step of the way, and I’ll definitely pass this along to Tara — she’ll love hearing this.

We’re always here for you, and we’re really grateful to be part of your journey.

JRNYS からの回答

2026年4月17日

Thanks for taking the time to share this. We understand how the experience could feel frustrating, especially if it didn’t match what you expected going in.

We want to clarify a couple of things that may have caused confusion. The group onboarding session is meant to provide general education about the program and answer common questions, while the clinical review itself is handled separately by a licensed provider based on your individual medical information.

Provider visits and care coordination happen at the individual level through the Patient Portal, not during the group session. We do our best to explain that during onboarding, but we recognize it may not always come across clearly.

On pricing, the $89 covers the provider’s clinical evaluation. Medication is a separate cost and can vary depending on the treatment plan, dosage, and pharmacy, which is why those details are shared after eligibility is determined. There is no obligation to move forward.

We also hear your feedback on communication. Our goal is to keep patients informed, but we understand how that can feel like a lot at times. We appreciate you sharing your perspective, and if you ever decide to revisit your options, we’d be here to support you.

JRNYS からの回答

2026年3月29日

Hi there,

We’re really sorry to hear that this was your experience. That’s not how we operate, and we take feedback like this seriously.

JRNYS is built around providing provider-guided care, and every patient who signs up is connected with a licensed medical provider for review and treatment planning. We do not charge for services that aren’t rendered, and we aim to be transparent about how our membership and care model works.

It sounds like something may have gone wrong here, and we’d truly appreciate the opportunity to look into your case and make it right. Please reach out to our support team directly or through your patient portal so we can review your account and assist you further.

We’re here to help and want to ensure you receive the experience you should expect from us.

JRNYS からの回答

2026年3月29日

Hi there,

Thank you for taking the time to share your experience. I’m really sorry this felt misleading and frustrating. That’s not the experience we want anyone to have.

To clarify, the $89 fee is for the JRNYS membership, which covers your medical evaluation, provider oversight, and ongoing care. Medications, when prescribed, are separate and based on your individualized treatment plan. We aim to make this clear throughout the experience, but we understand how this may not have come across that way in your case.

If you’re open to it, please reach out to our support team in the Patient Portal so we can review your experience in more detail and make sure everything was handled appropriately.

We appreciate your feedback. It helps us continue to improve how we communicate and support our members.

JRNYS からの回答

2026年3月29日

Thank you for sharing your experience. We’re glad to hear that you received your medication consistently and saw progress with your weight loss. That’s always great to see.

We also understand your feedback around cost. Our $89 monthly membership covers your medical evaluation, provider oversight, and ongoing care, while medication costs can vary depending on your prescribed treatment plan and dosage. We aim to be transparent about this structure so patients can make informed decisions.

I’m especially sorry to hear about your experience with the stolen package. Situations like that are frustrating, and we understand how important it is to feel supported when something goes wrong. While there are limitations once a shipment is marked as delivered, we do review these cases carefully and work to guide patients through next steps when possible.

We’d appreciate the opportunity to take another look at your situation and see if there’s anything further we can do. Please feel free to reach out to our support team so we can review your account in more detail.

Thank you again for your feedback. It helps us continue to improve the experience for all of our patients.

JRNYS からの回答

2026年3月29日

We apologize for any confusion with your account. At JRNYS, medication is only processed after a provider has completed a medical review and a treatment plan is approved. Once approved, prescriptions are sent to our pharmacy partners for fulfillment.

Based on your message, it sounds like there may have been a breakdown somewhere in that process, and we’d really like the chance to look into this for you. Our team can review your account, confirm what happened, and help resolve any outstanding issues.

Please reach out to us directly or through your patient portal so we can assist you as quickly as possible. We’re here to make sure this gets properly addressed.

JRNYS からの回答

2025年12月11日

Hi there — thank you for taking the time to share this feedback. We’re truly sorry for the frustration and confusion you experienced. This isn’t the smooth, transparent experience we want for any member, and we appreciate the opportunity to address it.

Our goal is always to provide clear expectations around visit availability, promotional pricing, and subscription details. It’s clear that in your case, the timelines and next steps were not communicated in a way that felt consistent or easy to navigate, especially during a high-volume holiday promotion. We understand how disappointing that can be. Visit scheduling windows can vary based on demand, and you should have been presented with accurate availability upfront.

We’d really appreciate the chance to take a closer look at your account, ensure everything is resolved correctly, and discuss options for refund or remediation if appropriate. Please reach out to our Support Team in the Patient Portal so we can assist you directly.

JRNYS からの回答

2025年12月11日

Thank you for sharing this, and we're truly sorry for the experience you had. You should never feel unsupported when something as important as your medication doesn’t arrive. Not receiving your order disrupted your treatment and your progress, and we understand how frustrating and discouraging that must have been.

While carriers like UPS manage the physical delivery, it’s our responsibility to help every step of the way: including investigating lost packages, working with the pharmacy, and making sure you’re not left without answers or a path forward.

We’d really appreciate the chance to review your case, confirm what happened with the shipment, and make sure you’re taken care of, including exploring replacement or refund options if applicable. Please reach out to us in the Patient Portal and our team will prioritize resolving this for you.

Thank you again for bringing this to our attention. Your feedback helps us continue improving the care and experience our members receive.

JRNYS からの回答

2025年12月11日

We’re thrilled to hear that both you and your husband had a smooth signup, a quick turnaround, and a professional intake process. Making care simple, timely, and supportive is exactly what we aim for and it means a lot to know that it landed well for you.

We’re excited to be part of your wellness journey and can’t wait to see your progress as you continue treatment. If you ever have questions or need anything along the way, our team is always here to help.

Thank you again for the recommendation, we appreciate you both choosing JRNYS!

JRNYS からの回答

2025年6月19日

We’re truly sorry to hear that your experience didn’t meet expectations. At JRNYS, we take feedback like this seriously and are committed to improving every step of the way.

We want to assure you that transparency and ethical care are at the core of what we do. Our pricing, terms of service, and cancellation policies are clearly outlined from the start, and our team is always here to walk patients through them. We strive to offer some of the most competitive rates —without sacrificing quality care.

That said, we never want you to feel unsupported. If there’s been any miscommunication or unresolved issue, we’d really appreciate the opportunity to make it right. Please contact our Member Experience in the Patient Portal and we’ll do everything we can to help.