JRNYS レビュー 

JRNYS からの回答

2025年6月19日

Thank you for your feedback. We truly understand how frustrating it can feel to be charged without receiving the support or treatment you expected. That’s never the experience we want for our patients. Our goal at JRNYS is to make access to quality weight loss care, including GLP-1 medications, as affordable and transparent as possible.

Please know that our $89 monthly membership fee covers access to your dedicated provider, ongoing clinical support, prescription management, and care coordination. While medication costs can vary, we work hard to offer competitive rates and partner with pharmacies to reduce out-of-pocket expenses wherever possible. In fact, our GLP-1 pricing is often significantly lower than the national average, which can exceed $1,300 per month without insurance.

We’d love the opportunity to make things right. Please reach out to our Member Experience Team in the Patient Portal so we can review your account, clarify any misunderstandings, and explore more affordable options for your care.

JRNYS からの回答

2025年4月30日

Your story truly inspires us! With the right support and a bit of consistency, amazing things can happen—and dropping 4kg in a month is definitely something to celebrate.

We're proud to be part of your journey and excited to see what’s ahead for you!

JRNYS からの回答

2025年4月29日

Thank you for sharing your experience and for acknowledging our responsiveness—we truly value your feedback.

We understand your frustration regarding your weight loss journey. While many patients see significant results with Tirzepatide, individual outcomes can vary greatly. Weight loss is influenced by numerous factors beyond medication, including dietary habits, physical activity levels, sleep quality, stress management, hydration, and even genetics or underlying medical conditions.

Our team is here to support you holistically, and we encourage you to check in with the medical team to evaluate your full health profile and determine the most effective and personalized path forward. Your well-being and success remain our top priorities.

Thank you again for being part of the JRNYS community.

JRNYS からの回答

2025年4月29日

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team and that the product is working well for you. Our goal is to provide not only effective treatment options but also timely, compassionate support every step of the way.

If you ever have questions or need anything in the future, we’re here for you. Thanks for being a valued part of the JRNYS community!

JRNYS からの回答

2025年4月29日

No problems at all? That’s music to our ears! Thanks for the love — we’re always here when you need us.

JRNYS からの回答

2025年4月30日

Thanks so much for your feedback—we’re glad to hear your meds are arriving on time and that you've had a professional experience with our team!

We're sorry to hear about the issue with the last dose running short. Please reach out to us directly through the patient portal so we can make it right and ensure you receive the full amount moving forward. We're here to help!

JRNYS からの回答

2025年4月28日

Although we are sad to see you go, we completely understand your arrangement with your primary care provider and are here to support you.

To complete your cancellation, please send a request through your JRNYS patient portal. Once we receive it, we’ll promptly process it and make sure no further charges are made to your account.

JRNYS からの回答

2025年4月28日

Thank you for your honest feedback and for giving us the opportunity to improve. We’re glad to hear that things have been running smoothly since the first week!

Your experience is important to us, and we’re always working to make sure our team stays aligned and provides the best support possible. If you ever need anything, we're just a message away in the Patient Portal. Thanks for being part of JRNYS!

JRNYS からの回答

2025年4月24日

Thank you for your feedback — we're glad to hear you're happy with the service!

We understand that affordability is important, which is why JRNYS offers access to several GLP-1 options to help fit a wide range of budgets. We also work hard to keep our prices competitive compared to similar telemedicine providers, while still delivering personalized care and expert guidance from licensed medical professionals.

If you ever have questions about treatment options or pricing, our team is always available in the Patient Portal to ensure you receive the best price possible. Thanks again for being part of the JRNYS community!

JRNYS からの回答

2025年4月24日

Thank you for your honest review, and we truly appreciate your patience. We understand that delays and back-and-forth communication can be frustrating, and we apologize for any inconvenience this has caused.

Our licensed medical providers take every precaution to ensure each patient receives the safest and most effective treatment option for their unique needs. This sometimes requires a thorough dialogue to get everything just right.

That said, we’d love to check on your order and make sure everything is on track. Please don’t hesitate to reach out to our support team in the Patient Portal so we can assist you directly.

JRNYS からの回答

2025年4月24日

Thank you for sharing your experience. We’re sorry to hear that the consultation didn’t align with your expectations.

We want to clarify that the $89 fee covers the initial consultation itself, during which a licensed medical provider spends considerable time reviewing your health history to determine the best care options. As outlined in our terms and conditions, this fee is non-refundable because the consultation is the service provided.

We appreciate your feedback and are always working to improve the patient experience. If you have further questions, please reach out to us anytime in the Patient Portal.

JRNYS からの回答

2025年4月22日

Thank you so much for the kind words! We're thrilled to hear the process has been smooth for you and that you've felt supported along the way.

We’re excited to continue cheering you on every step of the way!

JRNYS からの回答

2025年4月22日

Hi there, we're really sorry to hear about your experience and appreciate you bringing this to our attention. We understand how frustrating this must be.

The JRNYS membership includes a full medical review by a licensed provider, a prescription for weight loss medication when appropriate, access to a compound pharmacy, and 24/7 nurse support. It sounds like there may have been a breakdown in communication, and we'd love the chance to make it right.

You can cancel anytime through the "My Account" section of your JRNYS dashboard. For immediate help, please send us a direct message through the Patient Portal so our team can assist you directly. We're standing by ready to assist.

JRNYS からの回答

2025年4月22日

Hi there! Thank you so much for sharing your journey with us — and a huge congratulations on reaching your goal! We're honored to be part of this life changing chapter for you.

We're excited to keep supporting you as you continue your wellness journey. Here's to your health and happiness!

JRNYS からの回答

2025年4月16日

Thank you for sharing your feedback — we understand how frustrating it can feel when progress isn’t happening as quickly as expected. Weight loss results can vary significantly based on several factors, including consistency with the medication, lifestyle habits like nutrition and activity levels, and individual metabolic differences.

Our goal is to provide ongoing support and education to help patients get the best results possible. We’d love the opportunity to review your case more closely and explore any adjustments that might better support your goals.

Please don’t hesitate to send us a message through your Patient Portal. We're here to help and committed to working with you every step of the way.

JRNYS からの回答

2025年4月16日

We're thrilled to hear that you had such a positive experience with JRNYS Wellness! Your weight loss journey is inspiring, and we're so happy that our team was able to support you every step of the way.

Thank you for sharing your feedback :-)

JRNYS からの回答

2025年3月13日 に更新

We appreciate you sharing your experience and understand how frustrating unexpected charges can be. Our goal is always to provide clear and transparent communication about our services.

JRNYS Wellness operates on a monthly membership model, which includes a virtual visit with a licensed medical professional, a personalized health plan with a prescription, monthly check-ins, and 24/7 nursing support. These details are outlined in our terms at sign-up to ensure patients know what to expect.

We also send multiple reminders via email and messages in your patient portal regarding your membership and medication options. Since our membership is contract-free, patients can cancel anytime directly from the account settings page to prevent future charges.

That said, we’d love to take a closer look at your account and work toward a resolution. Please reach out to our support team in the Patient Portal, and we’ll be happy to assist you.

JRNYS からの回答

2025年3月3日

We understand your frustration and want to resolve this for you as quickly as possible. It looks like there may have been some confusion regarding your subscription. JRNYS Health is a telemedicine service, and signing up includes a membership fee, which provides access to a medical consultation with a licensed provider, a personalized treatment plan, and 24/7 nursing triage.

We’d be happy to review your account and assist with any billing concerns. Please reach out to our support team from the "Messages" section of the Patient Portal and we’ll work with you to find a resolution.

Looking forward to helping you get this sorted.

JRNYS からの回答

2025年2月25日

We're sorry to hear that you felt unwell while taking GLP-1 medication. Some patients do experience side effects like nausea or stomach discomfort, which are common.

The good news is that our nursing concierge team is here to help and can provide solutions to help alleviate side effects and make your treatment more comfortable. Please send us a message in the patient portal —we’d love to support you on your journey!

JRNYS からの回答

2025年2月17日

Wow, what an amazing transformation! We're so happy to hear that JRNYS Wellness has helped you achieve your weight loss goals.

Thank you for sharing your positive experience with us. We're proud to have a team that goes above and beyond to provide excellent care. Cheers to realizing your goals!