The ordering process is great, and delivery is fine, but returns another story...I wanted to return and the options were an issue, but I've given the shoes away, or gifted to others. The pay monthly... もっと見る
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Prices and styles are spectacular for low to middle income individuals. Amazing mark Downs. I just wish they will think more about us. Women size 12 and 13. We do exist absolutely! Our sizes are... もっと見る
Ich war jahrelang zufrieden, bis ich bei der letzten Bestellung etwas zurück schicken wollte. Es war nicht möglich einen Retourenschein zu generieren. Nach fast 2 Monaten Kontakt mit dem Kundenservice... もっと見る
I was happy, and excited to get such a great introduction deal, but had no idea it's a $50 per month shoe club you sign up for to purchase, (and hoops to jump to get out of you remember to). I don't k... もっと見る
企業が回答しました
企業情報
JustFab US について
当該企業による記述
JustFab is the leading fashion-subscription ecommerce site and lifestyle fashion brand that offers members an engaging and personalized shopping experience.
Millions of members worldwide are given the celebrity treatment every month as they receive a new and customized selection of shoes, handbags, jewelry and denim. Members have exclusive access to fashion tips and content, clickable style boards to shop complete outfits and the team of JustFab fashion consultants for expert advice.
Millions of members worldwide are given the celebrity treatment every month as they receive a new and customized selection of shoes, handbags, jewelry and denim. Members have exclusive access to fashion tips and content, clickable style boards to shop complete outfits and the team of JustFab fashion consultants for expert advice.
連絡先
800 Apollo St, 90245, El Segundo, CA, 米国
- 866-337-0906
- justfab.com
3.4
まあまあ
3万件のレビュー
ネガティブなレビューの 33％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
No shipping Internationally is frustrating to shop
I have been a VIP member for many years. Today while I was trying to order products, there were MANY that did not ship internationally. This is extremely frustrating and I had a hard time finding something that I liked that shipped internationally so I could use my 2 VIP credits. I will be canceling my membership.
2025年2月7日
JustFab US からの回答
Hello Stacey,
I understand your frustration. It is disappointing to find that many products aren’t available for international shipping, especially after being a loyal VIP member for so long. It must feel discouraging to navigate through options only to discover limitations that make it hard to use your credits. Your loyalty deserves to be rewarded with a smooth shopping experience, and I see why you’re considering canceling your membership. Our aim is for you to be satisfied at all levels and find the most suitable way to fix your concerns without delay, so our Member Services Team will contact you shortly via email to assist you further.
Best,
Mary
I had issues when I went to checkout
I had issues when I went to checkout, but it was rectified.
2025年1月5日
Just Fab cancelled all my points after…
Just Fab cancelled all my points after paying for years for points. They were taking my money and when I went to use my points , they were gone. I would not ever do something like this again and would tell anyone thinking about joining their subscription program to rethink. If you pay for the points they should not go away. Just buyer beware.
2025年2月4日
自発的なレビュー
JustFab US からの回答
Hello Kim,
I'm sorry to hear about your dissatisfaction with our VIP membership and reward system. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.
Best regards,
Chad
International shipping 😔
Most items that I wanted were not available for international shipping
2025年2月3日
JustFab US からの回答
Hello Tania,
I'm sorry to hear about your dissatisfaction with our shipping service. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
THEY STEAL YOUR MONEY!!!!
This company continues to stand behind their corrupt policy of “expiring” credits for which you’ve already paid $40 for each credit. These are not “credits” because of shopping their site. They are credits you have purchased. This is deceptive and deceitful. Customer service has no solution and offers no reconciliation. DO NOT ORDER FROM THEM!!!!
2025年2月4日
自発的なレビュー
JustFab US からの回答
Hello Amy,
We’re sorry for the frustration regarding the expiration of your credits. We understand how upsetting it is to lose credits that were paid for, and we hear your concerns about the policy. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to further assist you.
Best,
Zeth
I Absolutely love love the items I’ve…
I Absolutely love love the items I’ve purchased with Just Fab.. My Items were packaged well and delivered faster than expected..
2025年1月13日
Very nice and fast order
2025年1月3日
Prices and styles are spectacular for…
Prices and styles are spectacular for low to middle income individuals. Amazing mark Downs.
I just wish they will think more about us. Women size 12 and 13. We do exist absolutely! Our sizes are often sold out.
2025年2月2日
The recent change in policy has robbed…
The recent change in policy has robbed me of a substantial amount of money. I was a loyal customer for almost 10 years, but sadly will be canceling my membership due to this change. 1000 points is not equivalent to the $40-$50 recurring charge, and I feel cheated.
To be more clear, and in response to the rebuttal, two credits were "expired" from my account. Each VIP credit was $40. In exchange for $80, I was given 1,000 points. Rewards don't start until 2,500 points, so it would require a fair amount of additional purchases to reach that level. The reward at the lowest level is $10 off a $50 purchase - not nearly equal or fair.
2025年1月31日
JustFab US からの回答
Hello Patricia,
Thank you for updating your review and I'm sorry to hear again about your dissatisfaction with our rewards program and credit system. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
It went smooth....
2025年1月28日
Wonderful customer service.
I tried using my cashapp card for payment. This is my first time ordering and ot cashapp held the payment, but the item order did not go through. Cashapp is not accepted on a first order. I have to wait on cashapp to release that pending transaction back to me. Inconvenient, but not their fault. I just add this for anyone else that uses cashapp for online purchases. Other than this snaffu everything went well and I did get my order placed. Easy and a good price promo at the moment. The lady on the phone for their customer care was super nice and helpful as well.
2025年1月27日
poor quality..
The shoes arrived quickly, however the fur was not properly put onto the shoe. When I received the shoe the front part of the fur was lifting.
2025年1月27日
JustFab US からの回答
Hello Lydia,
I'm truly sorry to hear about your recent experience with your shoes, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Over the years this site has become…
Over the years this site has become more of a rip off. I am just trying to exhaust the points I've accumulated before I end this madness
2025年1月24日
JustFab US からの回答
Hello ES,
Thank you for taking the time to reach out and share your thoughts. We are truly sorry to hear that your experience with our website has not been as positive as it once was. We understand your frustration in feeling that the value of your membership is no longer what it used to be. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison
Price was really good!!!
2025年1月24日
I’m loving there stuff
I’m loving there stuff. I’m very pleased. Just waiting for my purchase to arrive.
2025年1月21日
Had I known I had to be a member to…
Had I known I had to be a member to purchase these boot, I would have declined the offer!
2025年1月21日
JustFab US からの回答
Hello Diane,
Thank you for reaching out to share your concerns, and we're truly sorry for the frustration you’re feeling. We sincerely apologize if the membership was not communicated during your shopping experience. We strive to ensure that all our members have the best possible experience, and we regret that we fell short in this instance. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison
this company robbed my 1 credit
this company robbed my 1 credit, they said it's expired. when i only got mid of last year. it was 2 consecutive months that i've earned those credits and they don't have access to the expired credit to check their records. You guys a thief, robbed my credit... i cannot believe i stuck with you as a member for a long time.
2025年1月21日
JustFab US からの回答
Hello Kitkat,
Thank you for reaching out and sharing your concerns. We're truly sorry to hear that you’ve had such a frustrating experience with your credits. We understand how disappointing it must be to feel like you’ve lost something that you’ve earned, and we take matters like this seriously. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison
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