JustFab US レビュー 27,055

TrustScore 5段階評価の3.5

3.4

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち4の評価

The ordering process is great, and delivery is fine, but returns another story...I wanted to return and the options were an issue, but I've given the shoes away, or gifted to others. The pay monthly... もっと見る

5つ星のうち5の評価

Prices and styles are spectacular for low to middle income individuals. Amazing mark Downs. I just wish they will think more about us. Women size 12 and 13. We do exist absolutely! Our sizes are... もっと見る

5つ星のうち2の評価

Ich war jahrelang zufrieden, bis ich bei der letzten Bestellung etwas zurück schicken wollte. Es war nicht möglich einen Retourenschein zu generieren. Nach fast 2 Monaten Kontakt mit dem Kundenservice... もっと見る

5つ星のうち3の評価

I was happy, and excited to get such a great introduction deal, but had no idea it's a $50 per month shoe club you sign up for to purchase, (and hoops to jump to get out of you remember to). I don't k... もっと見る

企業が回答しました

企業情報

  1. 衣料品店

JustFab US について

当該企業による記述

JustFab is the leading fashion-subscription ecommerce site and lifestyle fashion brand that offers members an engaging and personalized shopping experience.

Millions of members worldwide are given the celebrity treatment every month as they receive a new and customized selection of shoes, handbags, jewelry and denim. Members have exclusive access to fashion tips and content, clickable style boards to shop complete outfits and the team of JustFab fashion consultants for expert advice.

連絡先

3.4

まあまあ

TrustScore 5段階評価の3.5

3万件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 33%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち3の評価
JustFab US ロゴ

JustFab US からの回答

Hello Shannon,

I understand how you feel, and I’m truly sorry that this has been such a frustrating experience for you. It’s clear that you’re looking for a resolution, and I want to make sure we get it right this time. Your satisfaction is important, and I appreciate your patience as we work through this together. Our aim is for you to be satisfied at all levels and find the most suitable way to fix your concerns without delay, so our Member Services Team will contact you shortly via email to assist you further.

Best,
Mary

5つ星のうち3の評価

Shipping???

Shopping for me is great!
BUT you do not have any Men's footwear that qualify for international shipping, Very disappointed. !!!!

2025年2月25日
JustFab US ロゴ

JustFab US からの回答

Hello Vicki,

Thank you for taking the time to share your experience with us! We're glad to hear that shopping with us has been great for you, that truly means a lot. However, we understand your disappointment about our men's footwear not being available for international shipping, and we're truly sorry for any frustration this has caused. We value your feedback and are committed to addressing this matter, so we will be sending you a private message shortly.

Best,
Allison

5つ星のうち1の評価

First purchase is a scam

BE CAREFUL, AFTER THE FIRST PURCHASE, YOU ARE TIED AND STUCK TO $50 PER MONTH SHOE CLUB OR MEMBERSHIP. BUT HAD NO IDEA IT. WE MUST NOT FALL FOR GIMMICKS.. THEY DIDN'T RETURN THE MONEY OFTER THE CLAIM.

2025年2月19日
自発的なレビュー
JustFab US ロゴ

JustFab US からの回答

Hello Bernardo,

We're sorry for the frustration this caused. We understand how important it is to have clear information about membership charges and expectations. It's disappointing to hear that the experience did not meet your expectations, especially when it comes to refunds. Your feedback is important to us, and we value the opportunity to resolve this. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Zeth

5つ星のうち5の評価

This company is great

This company is great! I ordered my first pair of dress shoes from JustFab a while back and I still love them. Just ordered me a second pair of dress shoes and I'm sure I will enjoy them.

2025年2月18日
5つ星のうち3の評価

Not a discount shoe sale, but a shoe club!

I was happy, and excited to get such a great introduction deal, but had no idea it's a $50 per month shoe club you sign up for to purchase, (and hoops to jump to get out of you remember to). I don't know if I would still receive my shoes I bought if I unsubscribe. Confusing. I need only these shoes, and can't afford any $50 month club. Don't know when/if to cancel and still receive shoes I've already paid for without any extra cost. 🫣🤔😒

2025年2月16日
JustFab US ロゴ

JustFab US からの回答

Hello Cordetta,

Thank you for reaching out and sharing your concerns. We’re glad to hear that you were excited about your introductory deal, but we sincerely apologize for any confusion regarding our membership. We understand how frustrating it must be to realize that your purchase enrolled you in a monthly membership, especially when that wasn’t your intention. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.

Best,
Allison

5つ星のうち3の評価

hard to navigate your site

hard to navigate your site. no choice to select male or female. the view of boots do not show if they have zippers or not.

2025年2月15日
JustFab US ロゴ

JustFab US からの回答

Hello Sherwin,

We're truly sorry to hear about your recent experience with our website. It's sad to know that you encountered difficulties with navigating our products and the ordering process. We understand how frustrating this must have been, especially if you've previously enjoyed using our platform. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.

Best,
Chad

5つ星のうち2の評価

Annoying

Not a fan. Bad product is cheap and they make cancelling impossible

2024年12月31日
自発的なレビュー
JustFab US ロゴ

JustFab US からの回答

Hello,

I'm sorry to hear about your dissatisfaction with our products and we are sad to hear that you would like to cancel your VIP membership. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.

Best regards,
Chad

5つ星のうち1の評価

Its ridiculous that i have to pay for…

Its ridiculous that i have to pay for shipping when i have vip credits.

2025年2月12日
JustFab US ロゴ

JustFab US からの回答

Hello Ayelen,

I understand your frustration. It feels really unfair to pay for shipping when you’re already using VIP credits that you’ve earned. You expect those credits to provide full value, not to incur extra costs. It can be disappointing when a program doesn't feel rewarding as it should. Your feelings are totally valid. If you want to talk more about it or share how it could be improved, I’m here to listen. Our aim is for you to be satisfied at all levels and find the most suitable way to fix your concerns without delay, so our Member Services Team will contact you shortly via email to assist you further.

Best,
Mary

5つ星のうち1の評価

Just fab is the Biggest scam ever!!

Just fab is the Biggest scam ever!!

2025年2月9日
JustFab US ロゴ

JustFab US からの回答

Hello Edith,

We're sorry to hear you feel this way. We strive to provide a positive experience and ensure members feel confident in their purchases. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

Best,
Zeth

5つ星のうち1の評価

SCAMMERS!

After I receive my order I will be canceling my account. I have been a member of JustFab for over 15 years. I logged in today to get a few new shoes for spring to find I have lost over 4 VIP credits and they claim they cannot put the expired credits back on my account. So all of that money I paid is just gone! This website has turned into a total SCAM. My credits are worth $50 and the shoes I just purchased were priced at $15, how does that logically make any sense at all!? Why would I be a member when I can go online as a non member and pay a quarter of the price for the same exact shoe. Can’t wait for these shoes to get here so I can never have to worry about another JustFab charge on my card again.

2025年2月8日
JustFab US ロゴ

JustFab US からの回答

Hello Taylor,

We're sorry for the frustration and understand how upsetting it is to lose VIP credits, especially after being a loyal member for so many years. We know how important it is to feel like you're getting the full value of what you've paid for, and we hear your concerns about pricing and membership benefits. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

Best,
Zeth

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。

他の種類のレビューについての詳細はこちらをご一読ください。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報