JustFab US レビュー 27,055

JustFab US からの回答

2025年3月2日

Hello Shannon,

I understand how you feel, and I’m truly sorry that this has been such a frustrating experience for you. It’s clear that you’re looking for a resolution, and I want to make sure we get it right this time. Your satisfaction is important, and I appreciate your patience as we work through this together. Our aim is for you to be satisfied at all levels and find the most suitable way to fix your concerns without delay, so our Member Services Team will contact you shortly via email to assist you further.

Best,
Mary

JustFab US からの回答

2025年2月26日

Hello Vicki,

Thank you for taking the time to share your experience with us! We're glad to hear that shopping with us has been great for you, that truly means a lot. However, we understand your disappointment about our men's footwear not being available for international shipping, and we're truly sorry for any frustration this has caused. We value your feedback and are committed to addressing this matter, so we will be sending you a private message shortly.

Best,
Allison

JustFab US からの回答

2025年2月20日

Hello Bernardo,

We're sorry for the frustration this caused. We understand how important it is to have clear information about membership charges and expectations. It's disappointing to hear that the experience did not meet your expectations, especially when it comes to refunds. Your feedback is important to us, and we value the opportunity to resolve this. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Zeth

JustFab US からの回答

2025年2月19日

Hello Cordetta,

Thank you for reaching out and sharing your concerns. We’re glad to hear that you were excited about your introductory deal, but we sincerely apologize for any confusion regarding our membership. We understand how frustrating it must be to realize that your purchase enrolled you in a monthly membership, especially when that wasn’t your intention. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.

Best,
Allison

JustFab US からの回答

2025年2月16日

Hello Sherwin,

We're truly sorry to hear about your recent experience with our website. It's sad to know that you encountered difficulties with navigating our products and the ordering process. We understand how frustrating this must have been, especially if you've previously enjoyed using our platform. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.

Best,
Chad

JustFab US からの回答

2025年2月16日

Hello,

I'm sorry to hear about your dissatisfaction with our products and we are sad to hear that you would like to cancel your VIP membership. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.

Best regards,
Chad

JustFab US からの回答

2025年2月14日

Hello Ayelen,

I understand your frustration. It feels really unfair to pay for shipping when you’re already using VIP credits that you’ve earned. You expect those credits to provide full value, not to incur extra costs. It can be disappointing when a program doesn't feel rewarding as it should. Your feelings are totally valid. If you want to talk more about it or share how it could be improved, I’m here to listen. Our aim is for you to be satisfied at all levels and find the most suitable way to fix your concerns without delay, so our Member Services Team will contact you shortly via email to assist you further.

Best,
Mary

JustFab US からの回答

2025年2月11日

Hello Edith,

We're sorry to hear you feel this way. We strive to provide a positive experience and ensure members feel confident in their purchases. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

Best,
Zeth

JustFab US からの回答

2025年2月10日

Hello Taylor,

We're sorry for the frustration and understand how upsetting it is to lose VIP credits, especially after being a loyal member for so many years. We know how important it is to feel like you're getting the full value of what you've paid for, and we hear your concerns about pricing and membership benefits. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

Best,
Zeth