JustFab US レビュー 27,055

JustFab US からの回答

2025年7月29日

Hi Wallace,

We understand that encountering difficulties during the checkout process can be frustrating, and we sincerely apologize for any inconvenience this may have caused. Our Member Services Team will be contacting you immediately.

Best,
Kim

JustFab US からの回答

2025年7月25日

Hello Darlene,

Thank you for reaching out and sharing your concerns with us. We understand how disappointing it can be to find that many of the items you selected are not available for international shipping. We strive to provide a wide range of products to our members, and we regret that fell short in this regard. We’ll be contacting you privately right away to address this matter as quickly as possible.

Best,
Allison

JustFab US からの回答

2025年7月14日

Hello Amanda,

We're sorry for the repeated overcharges and the lack of support you received when trying to resolve them. We understand how upsetting it is to feel dismissed, especially after reaching out multiple times and even after choosing to close your account. Being charged again after taking those steps can be really frustrating and shouldn’t happen. Your feedback is important to us, and we value the opportunity to resolve this. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Zeth

JustFab US からの回答

2025年7月7日

Hello Gheency,

We're sorry you feel this way, and we understand how frustrating it is to deal with service that doesn't meet your expectations, especially when it involves something you were excited about. We hear your concerns about the value of the membership, the quality of the shoes, and the disappointment around expiring credits. That kind of experience can leave a lasting negative impression, and it’s clear we missed the mark. Your feedback is important to us, and we value the opportunity to resolve this. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Zeth

JustFab US からの回答

2025年7月2日

Hello William,

Thank you for reaching out and sharing your honest feedback. We're truly sorry to hear you’re disappointed with the value of your recent purchase. We understand how frustrating it can be to use a VIP credit on an item that’s priced lower elsewhere, especially when shipping and taxes add to the cost. We’ll be contacting you privately right away to address this matter as quickly as possible.

Best,
Allison

JustFab US からの回答

2025年6月29日

Hello Carol,

Thank you for writing us a review. Thanks so much for your feedback — we completely understand how convenient PayPal can be, and we're sorry it wasn't available as a checkout option for you. We're always looking for ways to improve the shopping experience, and your input helps guide those updates. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.

Best,
Chad

JustFab US からの回答

2025年6月20日

Hello Laura,

We're sorry for the trouble you had getting the 2-for-1 VIP credit discount to apply correctly. We understand how frustrating it is to go through multiple steps—removing and re-adding items—just to get the promotion to work as advertised. That kind of experience can take away from the excitement of finding a good deal, especially when everything else on the site is working well. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

Best,
Zeth

JustFab US からの回答

2025年6月11日

Hello Karen,

Thank you for reaching out, and we're truly sorry for any confusion this situation has caused. We completely understand how disappointing it must have been to see your credit card charged when you intended to use your VIP credit for the purchase. We value your feedback and are committed to addressing this matter, so we will be sending you a private message shortly.

Best,
Allison

JustFab US からの回答

2025年6月9日

Hi Tere,

Thank you for your honest feedback. We understand how disappointing it can be when styles feel repetitive and the price doesn’t seem to match the quality. We’re sorry to hear that being a VIP hasn’t provided the value you expected. Our Member Services Team will be contacting you right away.

Best,
Kim

JustFab US からの回答

2025年6月3日

Hi Tawni,

We’re truly sorry to hear about your experience and how deeply it has impacted your trust in us. What you’ve described is incredibly frustrating and understandably upsetting, no one should feel ignored, blocked, or left without answers, especially after years of being a loyal member. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Kim

JustFab US からの回答

2025年6月2日

Hi Alexandria,

We understand your frustration, and we truly appreciate you sharing your thoughts. It makes sense to expect shipping to be included when you're using a VIP credit, especially since you're already paying a monthly fee. Our Member Services Team will be contacting you right away.

Best,
Kim