JustFab US レビュー 27,055

JustFab US からの回答

2025年5月22日

Hello Mariel,

We’re sorry you still haven’t received your package and that your interaction with our Member Services Team left you feeling brushed off after already waiting two weeks. Being told to wait even longer without clear updates is incredibly frustrating, especially when it starts to feel like you’re being stalled or forgotten. We understand how upsetting this is and appreciate you speaking up about it. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

Best,
Zeth

JustFab US からの回答

2025年5月15日

Hello Nicole,

Thank you for sharing your concerns. We are truly sorry for your frustration about hidden fees like tariffs and taxes, and we regret if they weren’t clearly outlined. We also hear your concerns about expiring credits and know how disappointing it is to feel like you’re losing value. We’ll be sending you a private message shortly, so we can address this matter as soon as possible.

Best,
Allison

JustFab US からの回答

2025年5月5日

Hello Jean,

Thank you for writing us a review. We're so sorry to hear that your reward point discount wasn’t applied to your order—that’s definitely not the experience we want for you, especially when you were looking forward to using your well-earned points. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.

Best,
Chad

JustFab US からの回答

2025年5月1日

Hello Lisa,

Thank you for writing us a review. We're so sorry to hear that your coupon wasn’t applied as expected. That’s definitely not the experience we want you to have. We're committed to addressing these issues to enhance your future shopping experiences and our Member Services Team will reach out to you shortly to assist you further.

Best,
Chad

JustFab US からの回答

2025年4月29日

Hello Dana,

We're sorry for the confusion and frustration regarding the charges you’re seeing. We understand how important it is for pricing to be clear and accurate, and it’s upsetting when the numbers don’t match what you expect. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

Best,
Zeth

JustFab US からの回答

2025年4月28日

Hello,

We're sorry to hear about your frustration with the response you received. We understand how disappointing it must be to feel that your loyalty over the years hasn’t been properly recognized, especially when it comes to the issue of expired credits. We truly value your long-time support, and we regret that we weren’t able to meet your expectations this time. Your feedback is important to us, and we value the opportunity to resolve this. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Zeth

JustFab US からの回答

2025年4月20日

Hello Amber,

Thank you for writing us a review and we’re really sorry to hear you feel this way. That’s never the experience we want anyone to have, and we take feedback like this very seriously. Our goal is always to be transparent, deliver great value, and support our members every step of the way. Our Member Services Team will reach out to you right away to offer further assistance because we are dedicated to providing you with the best service possible.

Best,
Chad

JustFab US からの回答

2025年4月16日

Hello Nazmul,

Thank you for bringing this to our attention, and we’re truly sorry for the frustration and inconvenience you've experienced. This is absolutely not the experience we want any of our members to have. We understand how upsetting unexpected charges can be, especially after you've taken steps to cancel. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.

Best regards,
Chad