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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

This company needs to redesign their product. I am a first-time customer and I purchased a device with a charger and a separate container of pods. From the beginning it was complicated to figure out h... もっと見る

5つ星のうち3の評価

Maybe it's just me...but JUUL 2 has never ascended the heights of JUUL 1 in terms of flavours. I understand JUUL maybe reluctant to release Mango, Berry etc due to regulators, but well competitors don... もっと見る

5つ星のうち4の評価

I love juul I switched from regular cigarettes to a juul about 9 months ago and I love it but I gave them a 4 star cuz they constantly leak they need to do something about this because it's awful. It... もっと見る

企業が回答しました

5つ星のうち5の評価

I’ve been wanting to stop smoking for a long time but didn’t want to use those garbage vapes options out there - was really pleasantly surprised to hear JUUL dosent use sugar so no bloating and also f... もっと見る

企業情報

  1. 電子タバコ店
  2. ベイパー専門店

JUUL について

当該企業による記述

The Device.
JUUL is the smart and simple vapour experience designed for adult smokers. Not your average e-cigarette – JUUL uses proprietary e-liquid in order to meet the satisfaction standards of adult cigarette smokers.

JUULpods basics.
Our snap-in JUULpods make it easy to customise your experience while you find what works for you. No messy refills, just snap the JUULpod into the top of your device and puff. We offer a variety of JUULpods flavours.

30-Day Money Back Guarantee.
The JUUL 30-Day Money Back Guarantee allows you to try a JUUL Starter Kit purchased on www.JUUL.co.uk with complete peace of mind. Should you decide that JUUL isn't suitable for you, simply send back your JUUL Starter Kit within 30 days of purchase to receive a full refund. This does not affect your statutory rights.

Quality & Standards.
At Juul Labs, we take the quality of our products seriously. We design with compliance in mind, testing throughout the development process and continuing to test once products go into production. We hold our technology to high category standards.

Customer Support & Warranty.
Rest easy knowing that, should you need it, your JUUL Device is backed by a two year limited warranty and a team of JUUL Care experts. Creating your JUUL profile and registering your device ensures a seamless and speedy replacement process. This does not affect your statutory rights.


JUUL Support is available Monday to Friday
9:00am - 5:00pm here

Disclaimer
The reviews posted on this page are independent reviews from customers and Juul Labs has no influence over their content. JUUL is not a smoking-cessation product and has not been approved for the treatment, prevention or cure of any specific condition. Juul Labs does not endorse any smoking cessation or health benefits claims in the reviews.

連絡先

3.2

まあまあ

TrustScore 5段階評価の3

352件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 83%に回答しています

通常48時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

I have been using the Juul 2 for three…

I have been using the Juul 2 for three months now, and I've noticed that the pods are leaking. Most of the time, I find myself wiping both the inside and outside of the pod and battery case. The cost is £6.99 for two pods, and I feel like I lose most of the liquid if I don’t use the vape every hour. It's a shame because the device is so convenient, and I was looking for something that wouldn't require filling and did not leak.

2024年11月10日
自発的なレビュー
JUUL ロゴ

JUUL からの回答

We're sorry to hear you've had an issue. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

5つ星のうち1の評価

Had exactly the same experience

Had exactly the same experience as a previous poster. Again with the Summer Menthol pods, but this time my device indicated the pod was fake. I informed Juul of this, giving full information as requested on their online form, Only to get an email several days later asking for full information. Infuriating! I don't have time for this, Juul, I already told you what you need to know, you should be dealing with the retailer (Tesco) whose FULL details, address of the store and all, I have ALREADY GIVEN YOU,

2024年10月22日
自発的なレビュー
5つ星のうち1の評価

bought from them before trying to get…

bought from them before trying to get more now and wants all my details, then wants a photo of my ID as proof of my age with the amounts of company loosing deta I will not give it to them.

I will not give my ID over the internet and not for a vapour pen REALLY, I will buy tobacco from a shop no ID needed THANKS JUUL BIG HELP

2024年10月7日
自発的なレビュー
JUUL ロゴ

JUUL からの回答

We're sorry to hear you've had an issue. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

5つ星のうち5の評価

JUUL2 & App

I bought the JUUL2 yesterday, the app is a super cool idea and makes the device beep if I can't find it (which is always lol)

2024年9月18日
自発的なレビュー
5つ星のうち5の評価

Helping to quit smoking

Trying to quit smoking, really enjoying the JUUL2 for it, definitely satisfies the craving and I’m smoking less and less. Highly recommend the autumn tabaco for those who are struggling to quit but want a tabaco flavour in a vape

2024年9月11日
自発的なレビュー
5つ星のうち5の評価

Juul 2 vape

Juul Is one of the best vape company out there. The new juul 2 is amazing bcause you can track ur liquid level how much pods you smoke and estimated how many puff you got on charge. Track it on the app. Check ur battery level, see how much smoke a day.
The only thing they should do is get a on the go charge case for the juul 2. That only thing they need to improve on

2023年11月22日
自発的なレビュー
5つ星のうち1の評価

I'm sorry but this is not for me.

I'm sorry but this is not for me.
Juul is amazing it was the e liquid l didn't like.

2024年6月22日
自発的なレビュー
JUUL ロゴ

JUUL からの回答

We're sorry to hear you've had an issue. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

5つ星のうち2の評価

Disappointed with Customer Service

The device itself is fine but have had issues with some flavoured pods ie Sumer Menthol. Opened two new pods to find they are empty. Sent email to Customer Service who asked for full details or photo of the device. Have sent this and had another email asking for same information - delaying tactic. Not impressed at all with customer service and very disappointed in their response and lack of help or advice.

2024年6月25日
自発的なレビュー
5つ星のうち5の評価

Great experience

I was happy to walk into the JUUL store seeing as thought I’ve never seen one before, the staff were extremely polite, the juul2 is an amazing alternative, couldn’t be happier

2024年6月18日
自発的なレビュー
5つ星のうち3の評価

The Juul 2 pods leak too often

The Juul 2 device is great and it made stop normal cigarettes. But too little choice of the pods similar to the Virginia Tobacco pods and autumn pods. I dont like vapes with sweet flavours. For me needs improvement on the leakage of the pods, it is too often that it leaks and doesn't last as long when that happens.

2023年12月25日
自発的なレビュー
JUUL ロゴ

JUUL からの回答

We're sorry to hear you've had an issue using a JUULpods. Please contact our Customer Care team who will help to resolve this - https://support.juul.co.uk

5つ星のうち2の評価

Been using this company for 3 years new version is rubbish! Bring back the old ones or create pods that work!

Been using this company for 3 years but ever since they’ve changed to vape to a newer version it no longer takes all the liquid from the pod meaning I am wasting nearly half per pod. Contacted the company and they troubleshooted the vape which was a mission in itself to get it to connect. Came back no fault. Purchased an additional one same things still happening, they sent one out. Same things still happening so it’s obviously the pods that are faulty but they have no intention of correcting this and have basically fibbed me off. I have always returned my unused pods over the years as requested so they can see that these newer versions are half full!

Shame as I’ve now had to take business elsewhere due to this fault and no one really caring about losing a customer

2024年2月1日
自発的なレビュー
5つ星のうち5の評価

My experience to Juul was amazing…

My experience to Juul was extremely amazing . I was greeted “Caesar” he was so welcoming and very informative. He told me everything about Juul from its objectives to its flavours. Honestly a really great store with great workers.

2024年5月1日
自発的なレビュー
5つ星のうち5の評価

From the moment I walked into their…

From the moment I walked into their store, I was greeted with warmth and professionalism. The staff members are incredibly knowledgeable about their products and took the time to understand my preferences. The staff at JUUL Westfield are dedicated to ensuring customer satisfaction, they go above and beyond to address any concerns or questions, making every interaction a positive one.

2024年5月2日
自発的なレビュー
5つ星のうち5の評価

Lovely staff, clean store

I am a regular smoker, I wanted to find a cleaner and less smelly alternative so I popped in to the Westfield store in White City, the staff were lovely and very helpful! Thank you Stefan!!!

2024年4月25日
自発的なレビュー

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