'Customer Care' may often be a disappointment but when you meet BILAL, the word 'CARE' takes another meaning. You can feel Bilal's heart when he speaks to a customer. He handles every situation with a... ãã£ãšèŠã
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Turquoise terea sticks very inconsistent with flavour, depending on manufacturing date, Some are great then some are awful! some even hurt your mouth & throat after a few. At the point now after 6 ye... ãã£ãšèŠã
Farouk at Customer Services was attentive & eager to ensure my issue was dealt with effectively & in a timely manner. He also followed up with a phone call the following day to ensure everything had... ãã£ãšèŠã
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Iqos your a saviour, Iâve tried all types of stuff and couldnât quit smoking till I met iqos now Im slowly giving up nicotine fully. I spoke with Ahmed, very polite and professional he also gave me... ãã£ãšèŠã
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IQOS UK ã«ã€ããŠ
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Welcome to IQOS! If youâre an adult smoker looking for a better alternative to continued smoking, IQOS is here to support you in your journey. Our heat-not burn products combine an electronic device IQOS, with specially designed tobacco sticks called HEETS and TEREA. IQOS also heats tobacco-free sticks called LEVIA. IQOS and heat-not-burnsticks are not risk-free. HEETS ,TEREA and LEVIA contain nicotine, which are addictive. For adult use only.
Try IQOS ILUMA ONE for £5. Use our ILUMA ONE heated tobacco device for 14 days before deciding to buy.
Welcome to VEEV One! If you are an adult vaper looking for a new vape that offers a range of flavours, VEEV One is here for you. VEEV One is an affordable, user-friendly pod-based vape device. We offer 2000 puffs* in our starter kit for only £9.99, as well as a range of 12 different pods flavours to choose from. VEEV One Pods contain nicotine, which are addictive. For adult use only.
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- 0800 432 0000
- iqos.com/gb/en
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Great product, even better staff
Great product, even better staff. We got approached by Gaye who was really lovely and knowledgable regarding the product, the pros and cons and gave us an amazing deal. Would definitely recommend!
2026幎5æ22æ¥
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IQOS UK ããã®åç
Hi Juls, thank you for taking the time in leaving us feedback. We are always aiming in doing our best to keep our customers satisfied.
Thanks again for the review!
IQOS Team
Maria was extremely helpful and handledâŠ
Maria was extremely helpful and handled my issues quickly and professionally.
2026幎4æ15æ¥
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IQOS UK ããã®åç
Hi Patrick, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
IQOS Team
I had a chat with an agent named OmarâŠ
I had a chat with an agent named Omar who dealt with my issues incredibly quick. Polite, and fast responses. Great customer service.
2026幎5æ21æ¥
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IQOS UK ããã®åç
Hi Jamie, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Turquoise terea sticks veryâŠ
Turquoise terea sticks very inconsistent with flavour, depending on manufacturing date, Some are great then some are awful! some even hurt your mouth & throat after a few.
At the point now after 6 year's first heets now terea I'm thinking about just moving on to Vapes.
2026幎5æ21æ¥
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I had a very positive experience todayâŠ
I had a very positive experience today with IQOS customer support. Agent Omar was extremely helpful, professional, and resolved my issues efficiently.
2026幎4æ8æ¥
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IQOS UK ããã®åç
Hi Caleb Chung, thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
Explained I had a missing parcel andâŠ
Explained I had a missing parcel and had been told by one of his colleagues that a replacement was being sent, but I had no tracking reference for the replacement. He said he understood the issue and would look into it. After much back and forth he came back to me to share the tracking reference and that the parcel would be delivered to my work address. Thanking him, I logged into Royal Mail to check the number and it's the reference for the missing parcel!! Waste of time.
2026幎5æ20æ¥
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IQOS UK ããã®åç
Hi Malcolm, we are very sorry you feel this way.
We'd like to stress that we are taking this seriously and mean to resolve your issue as soon as possible.
In the meantime, we have contacted you privately as we'd like to provide you with the necessary support.
We kindly advise you to check your email address you used for registering Trust Pilot, you should have received an email. Also, please note that maybe the message has landed into the âspamâ section of your mailbox.
We hope to hear back from you soon.
Marion, IQOS Team
Mehdi was really helpful
Mehdi was understanding, helpful and communicated clearly
2026幎5æ20æ¥
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IQOS UK ããã®åç
Hi Jacob L, thank you for taking the time in leaving us feedback. We are always aiming in doing our best to keep our customers satisfied.
Thanks again for the review!
IQOS Team
Bilal was extremely supportive andâŠ
Bilal was extremely supportive and handled my order issue in a quick and professional manner.
2026幎4æ16æ¥
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IQOS UK ããã®åç
Hi Colin, thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
Happy customer ð
Assisted quickly by Redouane.
Helpful & friendly, sorted everything ð
2026幎5æ19æ¥
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IQOS UK ããã®åç
Hi charlotte , thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
Maria was very helpful and resolved myâŠ
Maria was very helpful and resolved my issues.
2026幎5æ19æ¥
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IQOS UK ããã®åç
Hi Mr Salisbury, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Thanks for the great customer supportâŠ
Thanks for the great customer support to Redouane!
2026幎5æ19æ¥
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IQOS UK ããã®åç
Hi MR V SHALAMANOV, thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
Farouk at Customer Services wasâŠ
Farouk at Customer Services was attentive & eager to ensure my issue was dealt with effectively & in a timely manner. He also followed up with a phone call the following day to ensure everything had gone smoothly. I was very impressed with this level of attention. Thank you kindly.
2026幎5æ19æ¥
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IQOS UK ããã®åç
Hi Customer, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Jasmine was great!
Jasmine was great!
I called for ordering a device and couple of packs. She provided me with the best possible offers.
Thank you Jasmine and IQOS team.
2026幎5æ18æ¥
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IQOS UK ããã®åç
Hi Mr Ali Reza Alizada, thank you for taking the time in leaving us feedback. We are always aiming in doing our best to keep our customers satisfied.
Thanks again for the review!
IQOS Team
Helpful
Saad was a great help, professional and prompt with my iqos one device replacement.
2026幎5æ18æ¥
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IQOS UK ããã®åç
Hi Helena Jaafar, thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
Service is great
2026幎5æ18æ¥
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IQOS UK ããã®åç
Hi Olga Eremenko, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Omar was very helpful
Omar was very helpful. The IQOS website was experiencing issues and he helped be with my order being completed fully.
2026幎5æ17æ¥
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IQOS UK ããã®åç
Hi Cholo Escuincle, thank you for taking the time in leaving us feedback. We are always aiming in doing our best to keep our customers satisfied.
Thanks again for the review!
IQOS Team
I've had a great experience today withâŠ
I've had a great experience today with Iqos UK customer service, Agent Omar was really supportive and handled my issues professionally.
2026幎5æ17æ¥
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IQOS UK ããã®åç
Hi Ahmed Salem, We also want to thank for your kind words and we are happy to have managed to reach your expectations. Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
IQOS Team
IQOS UK ããã®åç
Hi Jafar, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Customer 'Nightmare vs Care'
'Customer Care' may often be a disappointment but when you meet BILAL, the word 'CARE' takes another meaning. You can feel Bilal's heart when he speaks to a customer. He handles every situation with a unique understanding. This gentleman set the bar very high to his peers. His professionalism feels personal, his communication skill is warm and hearty. He has great talents and skills and in my opinion, Bilal shouldn't be behind a desk answering phone calls, Bilal should be sited at IQOS Boardroom where his many talents can shine, be exposed and be used! Thank you Bilal and may you prosper in all your doings.
2026幎5æ15æ¥
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IQOS UK ããã®åç
Hi Madlen Acar, thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
Made contact with customer servicesâŠ
Made contact with customer services today due to not being able to view my account page. In the first instance I was met with an AI agent of which Iâm not a fan. Thankfully after a few moments I was transferred to the lovely Redouane, Redouane solved my problem quickly, provided me with impeccable customer service throughout.
2026幎5æ16æ¥
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IQOS UK ããã®åç
Hi Terry, We also want to thank for your kind words and we are happy to have managed to reach your expectations. Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
IQOS Team
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