I enjoy JW Grant, product range and am always happy with the products. My only challenge, is that after taking time to book a date for product delivery, I received a call to say my materials would... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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JWGrant just finished delivering all the timber for my DIY deck rebuild. It's all in good shape and to spec, there are no missing or incorrect items, and the delivery guy was excellent, managing to pl... もっと見る
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Delivery was counted down from drops to go , helped to be prepared for delivery ., goods were placed where asked to be placed … driver more than happy to oblige.. good all round experience from order... もっと見る
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Great prices and able to order online. Lost a star for confusing web descriptions “loose” v “bulk bags” One chooses bulk bags but in basket the description is “loose” no problem clarifying with bran... もっと見る
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企業情報
当該企業による記述
Scotlands number 1 supplier of building, timber and landscaping materials for both the trade and public. We have branches accross Scotland and can deliver anywhere in Scotland. Visit our landscape displays at any of our branches in Paisley, Glasgow, Kilmarnock, Coatbridge and East Lothian to get inspiration for transforming your home and garden with J W Grant. Our customer service is second-to-none with both trade and public.
連絡先
66 Love Street, PA3 2EH, Paisley, 英国
- 01418874252
- andrew@jwgrant.co.uk
- jwgrant.co.uk
4.6
優良
481件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 66％に回答しています
通常1カ月以上経ってから回答
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J W Grant からの回答
Thanks John :)
Excellent Comoany
Ordered with ease. Delivered efficiently with an exceptionally helpful JWG Kilmarnock delivery driver. Can’t ask for more!
2025年12月11日
J W Grant からの回答
We really appreciate the kind review Gill - Here to help whenever you need us
J W Grant からの回答
Thanks Christine :)
The online ordering process was easy
The online ordering process was easy. The secondary information, after the order was placed, came shortly afterwards. The delivery came on time and material placed in a suitable area. The delivery driver was friendly and amenable and got as close as he could to the garden.
The loose stone ordered came with too many leaves interspersed within the bag. All the way to the bottom. This caused no end of time wasted on retrieving leaves from what was supposed to be a decorative stone. Material management in the yard would be a concern if all loose stone had these leaves.
Thank you for taking the issue seriously, as I will be ordering more stone in future.
2025年11月25日
J W Grant からの回答
Appreciate your review Gerry and we have since improved how these materials are managed - Please let us know if we can help you in future
Unprofessional.
Company truck blocking a whole street off, despite the fact that if the truck stopped a foot behind cars would have still been able to pass by.
The driver could not have been more dismissive & unhelpful.
Not a company displaying professional or courteous behavior.
2025年11月27日
自発的なレビュー
J W Grant からの回答
Hi Rebecca,
Thanks for taking the time to flag this. This is not the standard we expect from our drivers. I’m sorry you were left with that impression.
I’ve already passed this on to our transport manager to look into today so we can address it properly. If you’re happy to share the street and rough time we’ll review the route and speak to the driver.
You can send details to jamie.jeffrey@jwgrant.co.uk
We take professionalism seriously and we’ll make sure this is dealt with.
First class service and always helpful
First class service and always helpful. Forklift driver also very helpful and courteous.
2025年11月1日
J W Grant からの回答
Appreciate your review Brian :) Let us know how we can get 5 stars next time and we will look to improve ;)
Excellent customer service
Excellent customer service. Very helpful and friendly staff. Speedy delivery. Shout out to AJ at Kilmarnock for sorting everything out for us.
2025年11月10日
自発的なレビュー
J W Grant からの回答
Thanks Heather - AJ is fantastic and we are lucky to have him
Good service
Organised on line site. Easy to order. Fast delivery date. Driver very pleasant.
2025年10月26日
J W Grant からの回答
Thanks Julie! We appreciate you
Great Delivery but feel robbed
Ordering and delivery of my items was superb. However, I personally returned one item direct to the front desk and was informed I would be charged 20% of the full refund price for returning it an shown a notice taped to the desk. Several units of the same item were on display 3 metres away and I offered to place my returned item beside them. Therefore no handling or restocking required by staff. I'm sure this breached the Sale of Goods Act or Consumer Rights legislation
Daylight robbery
2025年9月25日
J W Grant からの回答
Hi Hugh, this sounds like a genuine mistake. If you reach out to us we will make it right :)
Good competitive prices and great service
Good competitive prices, quick delivery and kept informed of delivery times. The timber came wrapped so could be left outdoors until I returned home, great service
2025年9月30日
J W Grant からの回答
Thanks Gavin for the great review. We appreciate you!
not helpful a day late
2025年8月28日
J W Grant からの回答
HI Owen, If you reach out to us we will make this right! Thank you
Always good service used to deal with…
Always good service used to deal with the guys when I was working for wh Malcolm as transport manager and pricing quarry materials etc before retirement can always have a good crack with boys wouldn’t go past grants also the delivery guys are very obliging
2025年8月29日
J W Grant からの回答
We appreciate you Gordon :)
J W Grant からの回答
Thanks Charles for the great review
Really easy online service and kept…
Really easy online service and kept updated through email
2025年7月25日
J W Grant からの回答
Appreciate your review Ross
J W Grant からの回答
Much appreciated Gordon
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