I enjoy JW Grant, product range and am always happy with the products. My only challenge, is that after taking time to book a date for product delivery, I received a call to say my materials would... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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JWGrant just finished delivering all the timber for my DIY deck rebuild. It's all in good shape and to spec, there are no missing or incorrect items, and the delivery guy was excellent, managing to pl... もっと見る
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Delivery was counted down from drops to go , helped to be prepared for delivery ., goods were placed where asked to be placed … driver more than happy to oblige.. good all round experience from order... もっと見る
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Great prices and able to order online. Lost a star for confusing web descriptions “loose” v “bulk bags” One chooses bulk bags but in basket the description is “loose” no problem clarifying with bran... もっと見る
企業が回答しました
企業情報
当該企業による記述
Scotlands number 1 supplier of building, timber and landscaping materials for both the trade and public. We have branches accross Scotland and can deliver anywhere in Scotland. Visit our landscape displays at any of our branches in Paisley, Glasgow, Kilmarnock, Coatbridge and East Lothian to get inspiration for transforming your home and garden with J W Grant. Our customer service is second-to-none with both trade and public.
連絡先
66 Love Street, PA3 2EH, Paisley, 英国
- 01418874252
- andrew@jwgrant.co.uk
- jwgrant.co.uk
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 66%に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
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Happy service
Happy service. Every thing I needed. Always some one there to assist u if u need them
Very pleased with the service from J W…
Very pleased with the service from J W Grant on a couple of occasions now for fencing and paving projects at my new home. Very efficient and speedy delivery. Do check your spam folder though as the delivery date email went in there so I didn’t know I had a scheduled date for delivery until the text from the driver on the day. Not J W Grant’s fault though.
horrific customer service
Purchased smooth sandstone slabs from JW GRANTS PAISLEY, no advice given about maintaining etc at the time of purchase, however if you buy outdoor slabs you expect them to stand up to outdoor conditions. After a day of our landscaper laying them he noticed that the leaves had stained a couple of them! Fitter advised he had never seen this before, or happen as quickly Contacted Davie at JW grants sales who basically said they had taken a global view from google and noticed we had a lot of trees in our garden and surrounding area? And we’re not offering any resolution , basically they could do nothing. Really unhelpful. Very argumentative when I tried to explain the situation. would not recommend going near the place. No resolution offered, now taking legal advice. Spent far too much on this to let it go.
Great service as always
Great service as always, came home from work and the materials were left exactly where I'd asked them to be, saving me the job of moving several tonnes of material. Unlike other companies JW Grant really do listen to their customers and go above and beyond.

J W Grant からの回答
Great value on big orders, great service
JWGrant just finished delivering all the timber for my DIY deck rebuild. It's all in good shape and to spec, there are no missing or incorrect items, and the delivery guy was excellent, managing to place the two big stacks exactly where I needed them on our drive. I just cannot fault them, and if your order is substantial you can make some good savings vs. other suppliers. Really excellent.

J W Grant からの回答
Awful
Placed an order for collection. Payment on line was very difficult and on day 4 of trying, I was finally successful. Got little acknowledgement of when to collect and called 4 days later to see if collection that day was possible.I was told it was. However upon collection (after having paid the full amount at placing the order) we were told not all items are available. Still waiting on a call to advise me to collect the missing item.With such service levels, why would we want to support a local independent company? B&Q here we come! Real shame that
Thank you, reach out to who?

J W Grant からの回答
Paisley staff are just phenomenal !
Paisley staff are just phenomenal !
It can be daunting as a woman entering an establishment normally frequented by professional tradesmen, but the guys here are always pleased to see you & very helpful without being condescending, I kid them on that they are fluent in Girlish 😄
They all help each other out & seem to be a very happy & efficient team.

J W Grant からの回答
Rude delivery driver
When the delivery driver came he went to my neighbours house. I went out and asked if this was for number 34 and he said no it’s for number 36. I gave the name and the items being delivered and he said yes that’s it so I said it’s for number 34. He told me that number 36 was on his line and then said 34, 36 what’s the difference. I found him very rude and abrupt and the difference is that he went to the wrong address.

J W Grant からの回答
Easy to order online & collect from…
Easy to order online & collect from Maryhill branch..staff were friendly & helpful
Products delivered as per expected…
Products delivered as per expected delivery dates, driver was courteous and placed the delivery as requested on the drive
Prompt delivery
Prompt delivery and quickly off loaded in the location requested. I would recommend this company.
Steven from Paisley branch
Steven from Paisley branch just came today and did our delivery of porcelain tiles and sand and few other things , he is really good with lovely attitude and very considerate of where I requested him to place the material. He had excellent menovering skills to use the crane. Thank you Steven .
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