J W Grant レビュー 

481
•
TrustScore 5段階評価の4.5

4.6

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち4の評価

I enjoy JW Grant, product range and am always happy with the products. My only challenge, is that after taking time to book a date for product delivery, I received a call to say my materials would... もっと見る

5つ星のうち5の評価

JWGrant just finished delivering all the timber for my DIY deck rebuild. It's all in good shape and to spec, there are no missing or incorrect items, and the delivery guy was excellent, managing to pl... もっと見る

企業が回答しました

5つ星のうち5の評価

Delivery was counted down from drops to go , helped to be prepared for delivery ., goods were placed where asked to be placed … driver more than happy to oblige.. good all round experience from order... もっと見る

企業が回答しました

5つ星のうち4の評価

Great prices and able to order online. Lost a star for confusing web descriptions “loose” v “bulk bags” One chooses bulk bags but in basket the description is “loose” no problem clarifying with bran... もっと見る

企業が回答しました

企業情報

  1. 建材提供業者
  2. ・
  3. ガーデン センター
  4. 材木店
  5. 造園用品店
  6. 断熱用品店

当該企業による記述

Scotlands number 1 supplier of building, timber and landscaping materials for both the trade and public. We have branches accross Scotland and can deliver anywhere in Scotland. Visit our landscape displays at any of our branches in Paisley, Glasgow, Kilmarnock, Coatbridge and East Lothian to get inspiration for transforming your home and garden with J W Grant. Our customer service is second-to-none with both trade and public.


連絡先

4.6

優良

TrustScore 5段階評価の4.5

481件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 66%に回答しています

通常1カ月以上経ってから回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.6

すべてのレビュー

(481)

過去12か月のレビュー数: 46件

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5つ星のうち5の評価

Very pleased with the service from J W…

Very pleased with the service from J W Grant on a couple of occasions now for fencing and paving projects at my new home. Very efficient and speedy delivery. Do check your spam folder though as the delivery date email went in there so I didn’t know I had a scheduled date for delivery until the text from the driver on the day. Not J W Grant’s fault though.

2024年10月26日
5つ星のうち1の評価

horrific customer service

Purchased smooth sandstone slabs from JW GRANTS PAISLEY, no advice given about maintaining etc at the time of purchase, however if you buy outdoor slabs you expect them to stand up to outdoor conditions. After a day of our landscaper laying them he noticed that the leaves had stained a couple of them! Fitter advised he had never seen this before, or happen as quickly Contacted Davie at JW grants sales who basically said they had taken a global view from google and noticed we had a lot of trees in our garden and surrounding area? And we’re not offering any resolution , basically they could do nothing. Really unhelpful. Very argumentative when I tried to explain the situation. would not recommend going near the place. No resolution offered, now taking legal advice. Spent far too much on this to let it go.

2024年9月2日
自発的なレビュー
5つ星のうち5の評価

Great service as always

Great service as always, came home from work and the materials were left exactly where I'd asked them to be, saving me the job of moving several tonnes of material. Unlike other companies JW Grant really do listen to their customers and go above and beyond.

2024年11月7日
自発的なレビュー
J W Grant ロゴ

J W Grant からの回答

Thank you so much for the lovely review. We always ensure to listen to our customers and do our best to make them happy. Have a great weekend

5つ星のうち5の評価

Great value on big orders, great service

JWGrant just finished delivering all the timber for my DIY deck rebuild. It's all in good shape and to spec, there are no missing or incorrect items, and the delivery guy was excellent, managing to place the two big stacks exactly where I needed them on our drive. I just cannot fault them, and if your order is substantial you can make some good savings vs. other suppliers. Really excellent.

2024年11月1日
自発的なレビュー
J W Grant ロゴ

J W Grant からの回答

Thanks for the great review Paul :)

5つ星のうち2の評価

Awful

Placed an order for collection. Payment on line was very difficult and on day 4 of trying, I was finally successful. Got little acknowledgement of when to collect and called 4 days later to see if collection that day was possible.I was told it was. However upon collection (after having paid the full amount at placing the order) we were told not all items are available. Still waiting on a call to advise me to collect the missing item.With such service levels, why would we want to support a local independent company? B&Q here we come! Real shame that

Thank you, reach out to who?

2024年9月27日
J W Grant ロゴ

J W Grant からの回答

Thank you for your review and we are sorry to hear you had a bad experience. If you reach out to us directly we will be happy to make it right. Have a great weekend

5つ星のうち5の評価

Paisley staff are just phenomenal !

Paisley staff are just phenomenal !
It can be daunting as a woman entering an establishment normally frequented by professional tradesmen, but the guys here are always pleased to see you & very helpful without being condescending, I kid them on that they are fluent in Girlish 😄
They all help each other out & seem to be a very happy & efficient team.

2024年9月6日
自発的なレビュー
J W Grant ロゴ

J W Grant からの回答

Thank you so much Heather. We are super proud of our colleagues who are all first class :) Have a greeat weekend

5つ星のうち1の評価

Rude delivery driver

When the delivery driver came he went to my neighbours house. I went out and asked if this was for number 34 and he said no it’s for number 36. I gave the name and the items being delivered and he said yes that’s it so I said it’s for number 34. He told me that number 36 was on his line and then said 34, 36 what’s the difference. I found him very rude and abrupt and the difference is that he went to the wrong address.

2024年7月26日
J W Grant ロゴ

J W Grant からの回答

Hi Deborah. If you reach out to us directly we would be happy to make it right

5つ星のうち5の評価

Steven from Paisley branch

Steven from Paisley branch just came today and did our delivery of porcelain tiles and sand and few other things , he is really good with lovely attitude and very considerate of where I requested him to place the material. He had excellent menovering skills to use the crane. Thank you Steven .

2024年5月27日
自発的なレビュー

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