Ka'Chava レビュー 

0 star. Impossible to cancel your subscription.. and when you do they send just 1 more to aggravate you.. and charge your card of course

Bait and switch tactic about continued shipment of more product without authorization when ordering product for first time is not a good business practice.

The products are fine, customer service is a nightmare. I've spent probably $2000 on their products over the years. If you have an issue they just don't care and it's obvious.

Cannot trust this company! I had a subscription I canceled in February when I learned of lead being found in their shakes. In December, I received an email which made it seem like my subscription was still active (after receiving nothing since I cancelled in Feb.) I reached out to Customer Service immediately and they confirmed my subscription was cancelled and I would not be charged. THEN 1/1/26, I was charged (despite customer service saying I would not be.) They then blamed me saying that I made an adjustment in September that triggered the subscription. The only thing I could have done in Sept was log in to confirm my subscription was cancelled (which should never trigger a reactivation or new subscription.) Since I cannot trust this company now, I filed a dispute with Paypal, but not only has Kachava stopped replying to my emails, they told paypal that this charge was valid. Run away from this company and their lead-laced products and unscrupulous practices. I am shocked they are getting away with this!

Not very flavorful, and the love it guarantee is a joke! If I don’t love something I sure don’t want credits to be applied in my account. I want my money back!

I was a customer since 2022, my last order took over two weeks to be delivered. $~70 something dollars for a single bag of protein powder to take two weeks is such a sad joke.

Their customer service experience changed and the customer service might as well be a an AI chat bot because it was one of the most cold do nothing responses I’ve ever received. A form of gaslighting is what I’d compare it to.

There are much more affordable, efficient and better protein sources that can be shipped overnight for less money and less hassle. They’re good at branding and marketing but not much else. They don’t disclose the lead levels in their product either. Red flag in my opinion.

I have been using Ka'Chava on and off for over 2 years now. My whole family loves the flavors and I'm not sure how people are screwing up their online orders. I have never been billed wrong but I can easily see how people can forget they have an active subscription and get billed. Majority of these complaints are due to user negligence. I have never once had an issue and I have done subscriptions and turned it off and on again many times over the past couple of years. And my wife and 3 kids all have celiac disease and have never had any issues with these products. 2 boys very sensitive to many foods and no issues at all with Ka'Chava.

Terrible customer service. The company changed my order the day after they sent me the confirmation of my subscription. An item had went out of stock, which I understand, but instead of holding my order and shipping it later or canceling my entire order they shipped half of my order and charged me shipping that I don’t normally pay when I get the full order. When I saw this had happened I called the company immediately. They said it was too late for it to be canceled. They offered me to return it at my own cost, which would be about $20 to receive a refund for the product that I didn’t want along with the original shipping. But I would still be out the money I have to pay to return it. I told them this was not an option that makes sense.

I bought from them thinking I get a $10 discount and it was one time only. They automatically subscribed me for a subscription without me knowing just cuz I got the discount from buying from the first time. Before you buy watch that cuz they scam you then you don’t realize it till they charge you again.

After the Consumer Reports came out indicating that plant proteins have a high concentration of lead, I reached out to Kachava to ask them for a toxicology report, the levels of lead in their product, and if they had any certifications -

They responded with a page to corporate jargon about how they're safe, but it had no real substance to it.

1. They do not share the third party labs.
2. They have no third-party certifications that assert their claims (other brands do).
3. There is no way to verify how much lead is in the product except to test it yourself.

Very Crooked, Dishonest Billing & Shipping over 2 years of Shipments Not Ordered, Short Bags Paid for, multiple Complaints of poor ethics, waiting for shipment or refund for Disabled Senior, BEWARE!!! Quality likely Fraudulent?

We have been drinking Ka'Chava for about 3 years. Our favorite is the Coconut Acai. We have never had any issues with orders, not being able to delay subscriptions, etc. Highly recommend!

Horrible customer service. I received an email notification of an order at 3am, sent an email cancelling at 4am, and they shipped the items anyway and united my cancellation. Worse, they tried to say it was shipped already, which did not happen. The emails back and forth gave conflicting stories, and when I asked to have a supervisor contact me, no response. Product is good, but with this customer service experience, I will not use their product and will definately tell my friends about how they treated me.

I was a customer for three years. I noticed this past year that something wasn’t right. I know they changed their packaging, but did not realize that they changed the recipe. I started changing flavors thinking that was the issue and just ordered the chocolate. I just wasn’t happy and was going to cancel my subscription when I found some information online, that there was a change in the formula. I thought due to my new move this past year that is the water possibly or the fruit so I tried different fruit. It was not clearly stated that they changed the formula and it changed quite a bit. I tried to return two bags because I was very disappointed with the flavor and they would only give me a store credit. I do not want to purchase any more product from them. They did not reimburse my account as of yet horrible customer service at this point horrible company.

They have to be “outsourcing” their Customer Service…my most recent subscription order was doubled, twice as much - both product & cost! Representative stated that I increased my order at a time and date when I was still asleep! “Once an order has been processed, nothing could be done”. The next month/subscription order was half, one bag not two? With no explanation given. Bottom line…KaChavas’ Customer Service Sucks!

I do like the chocolate flavor and I’ve been using this product for a while now but I’m giving them a 1 star because of their business practices. They claim to offer a 100% guarantee but it’s a smoke screen for keeping your money. You can’t return a flavor and the only guarantee you get is that they will keep your money. I don’t want a different flavor, I want my money back. They don’t offer individual trial
Sizes and the product is very expensive so that annoys me. I understand to a point why they won’t take product back because they can’t resell it, but they should go the extra mile offer individual trial sizes so potential customers and current customers can explore new flavors. The risk is just too big if you don’t like something and they’re not going to cooperate and give you your money back.

Although the chocolate shake isn’t bad, I forgot to cancel my subscription because I didn’t want anymore.
Beware: THERE IS NO RETURN POLICY
You can exchange a product for another flavor but that will cost you in shipping.
Not worth the price and aggravation in my opinion.

Headaches - Bad ones lasting over 8 hours. I have been using protein powder mixes for drinks and never experienced this before - their product is horrible. I filed a complaint with FDA. There is some kind of filler in there that makes it foamy/spongy. The headaches though are the most awful thing I have experienced. I couldn't work on a few of the days.
I complained to KaChava and Lorenzo D responded with a 'canned' response that people experience headaches in the beginning from their products and that I should try to use less than what was said. NO.
My doctor told me to stop. There are other products out there that do not cause the pain that KaChava does. Horrible product. Horrible customer service. They offered to exchange or give me credit - refused both. Will never use their products again. Not worth the pain.

For the price I expected the product to be decent, it absolutely is not. I purchased the chocolate, vanilla and received the sample pack and not one of them are something I would purchase again, even at a 50% discount. In order to choke it down I have to add fruit, peanut butter, or anything else on-hand. Also if you cancel your subscription but receive a shipment, they will not take it back for a refund even if the delivery box was unopened. Save your money, even if the cost was 50% less I would not purchase this again. I would stick to keto chow or even a Walmart brand is better.

My wife wanted to try this product. So I signed up for the subscription order. Although she was using it at the beginning, I soon realized over the course of a year and a half that we had accumulated nine bags of this eventually sitting on our counter. All unopened. So we canceled the subscription once we realize that she was no longer interested in using it. Never really did much for her.
The problem came with the cancellation process. I went to their website and canceled our subscription. The following month, not realizing I had received an email a couple of days later I ended up receiving another package and our account was charged as a result. I called the company and canceled via an actual person through the company explaining to them that I had already canceled through their website. They would not take the package back and I would not get a refund as a result. This time 2 full months went by When we again received another package and our account was charged this time with no email. I immediately called them up again and spoke to customer service explaining that I have already canceled this account twice and that their company had just sent me another order charging my account yet again. Again for the second time through their customer service, I was confirmed with the cancellation. Two months later, the same thing! I called and spoke to the customer service for a third time within that six month window canceling my subscription again, and again being told my subscription was canceled and sorry for the inconvenience. Again my account was charged the $67 for another package! No refund no taking it back.
That was three separate phone calls, and via their website for a total of four cancellations of my subscription four charges of $67 each! At that point it was a total of $270 taken out of my account for product that I had already canceled four times!

We thought at that point we were good, finally!

That was until 14 months later! When just this week, again I was sent an email out of the Blue this time for some stupid reason they had my name utilizing my email ID from a different email that I never had during their subscription, followed by my last name with the caption, “welcome back“.

I immediately checked my bank account and again I was charged $67 and change for another one of their bags of product! I was pissed! I called the company immediately and explained that I had already canceled this account four different times! And at that point I was unaware of the last time I received their product, but I knew it was at least a year. The woman from customer service then explain to me that my account Has no mention or notes pertaining to our subscription. “EVER” being canceled! And that supposedly “I” had not canceled my subscription but rather, I had postponed it from April 2024 till June 2025. I was floored! I questioned why the hell would I have postponed a delivery for 14 months??? Especially after throwing nine full bags in the trash, followed by the following four bags that were sent to me after the previous four cancellations?!?! And how I most certainly spoke to their customer service on three different occasions attempting to cancel my subscription each time when the original cancellation through their website didn’t work. Each time more pissed than the time before because I just lost another $70 each time!

I went over and started doing searches for customer complaints against this company, and I have found countless mentions of people stating the exact same situation where they end up canceling multiple times and the company continues the send product, oblivious of the cancellation and charging your account!

My advice, “ DON’T GET INVOLVED WITH THIS COMPANY!” The product never did anything for my wife when she was using it, which is why she slowed and then eventually just stopped.

Subsequently this time, I have notified my bank of their shady practices and have gotten them taken off of the auto pay that I had originally signed up with that subscription…