KAILAS レビュー 

KAILAS からの回答

2日前に公開

Dear Customer,

Thank you for your feedback, and we sincerely apologize for the experience you've had.

We completely understand your frustration. After checking our records, we found that we replied to your live chat inquiry the following day. Regarding your email, due to an unusually high volume of customer inquiries at that time, our response was unfortunately delayed by a few days. We are truly sorry for this delay.

Please rest assured that we never intended to ignore your message. We value every customer inquiry and are continuously working to improve our response times to provide better support.

We sincerely hope you can understand the situation, and we'd be grateful for another opportunity to serve you. If you need any assistance in the future, please don't hesitate to contact us—we'll be happy to help.

KAILAS からの回答

2026年7月8日

Estimado/a cliente,

Gracias por compartir su experiencia y lamentamos sinceramente el retraso en la entrega de su pedido.

Entendemos perfectamente su preocupación, especialmente después de haber pagado por el servicio de envío urgente.

Queremos informarle de que ya nos hemos puesto en contacto tanto con usted como con FedEx para solicitar un seguimiento urgente de su envío. Le rogamos que revise su correo electrónico, ya que le hemos enviado una actualización con la información más reciente.

Si necesita cualquier otra ayuda o no ha recibido nuestro mensaje, no dude en ponerse en contacto con nuestro equipo de Atención al Cliente escribiendo a service@kailasgear.com. Seguiremos haciendo todo lo posible para colaborar con FedEx y resolver esta incidencia lo antes posible.

Le agradecemos sinceramente su paciencia y comprensión.

Atentamente,

Customer Service Team
Kailas Fuga International Dept.
Guangzhou Kailas Sports Product Co., Ltd.
Web: www.kailasgear.com

KAILAS からの回答

2026年7月8日

Dear,

Thank you for taking the time to share your feedback with us.

We sincerely apologize that the shoe design and size you originally wanted were out of stock at the time of your purchase. We understand how disappointing this can be, especially when you were willing to wait for your preferred model.

Due to the high demand for some of our most popular products, certain styles and sizes may sell out more quickly than anticipated. We are continuously working to improve our inventory planning and product availability. We also appreciate your suggestion about providing customers with the option to wait for a restock, and we will share your feedback with our team for consideration as we continue to improve our service.

We are pleased to hear that you are reasonably happy with the shoes you ultimately selected, and we truly appreciate your understanding and support.

Thank you again for your valuable feedback. We hope to provide you with an even better experience on your next purchase.

Yours sincerely,

Customer Service Team
Kailas Fuga International Dept.
Guangzhou Kailas Sports Product Co., Ltd.

KAILAS からの回答

2026年5月29日

Dear Karl,

We sincerely apologize for the delay in our response and for any inconvenience this may have caused.

We have carefully reviewed your case and would like to confirm that a reply has already been sent to your email address with the relevant assistance and instructions. We kindly ask you to check your inbox, including your spam or junk folder, in case the message has been filtered.

We fully understand your concern regarding the communication experience and regret that it did not meet your expectations. Please be assured that we are continuously working to improve our customer service response efficiency, especially for our international customers.

If you still require any further assistance or if anything remains unclear, please do not hesitate to contact us again. We are committed to resolving your concern promptly and properly.

Yours sincerely,
Customer Service Team
Kailas Fuga International Dept.
Guangzhou Kailas Sports Product Co., Ltd.
Web: www.kailasgear.com

KAILAS からの回答

2026年5月29日

Dear Customer,

We are very sorry for any inconvenience caused and appreciate you taking the time to share your feedback.

Regarding your case, we would like to clarify that we initially offered a solution allowing you to keep the shoes, as an alternative option to avoid return shipping costs. However, as you preferred to return the item for a refund, this is absolutely acceptable. As long as the product is in its original condition and original packaging, we are able to process the return and refund according to our policy.

For international returns involving customs duties or taxes, we kindly ask you to provide your order number and return tracking number so we can further check the status and assist you accordingly. We will do our best to support you throughout the process.

We sincerely apologize for any inconvenience and appreciate your understanding.

Yours sincerely,
Customer Service Team
Kailas Fuga International Dept.
Guangzhou Kailas Sports Product Co., Ltd.
Web: www.kailasgear.com

KAILAS からの回答

2026年5月29日

Dear Donna,

We are very sorry for any inconvenience caused. Due to our company holiday and the Labor Day period, our response time was slower than usual.

We have checked your case and can confirm that the returned parcel has been received and a refund has already been issued.

If there is anything else we can assist you with, please feel free to contact us.

Yours sincerely,
Customer Service Team
Kailas Fuga International Dept.
Guangzhou Kailas Sports Product Co., Ltd.
Web: www.kailasgear.com