Low quality shipped from China directly
Low quality shipped from China directly. Worst experience ever. Not customer-friendly service. WARNING!!
2026幎7æ6æ¥
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We founded KAILAS in 2003 to empower adventurers and redefine what's possible in the outdoors. Building on twenty years of mountain sports expertise from KAILAS, FUGA was launched as a trail product series in 2016. Under the visionary leadership of Baggio Chengzhan ZHONG, FUGA has introduced revolutionary design and technical innovation to the industry. Since its launch, FUGA has earned a reputation for unmatched grip, durability, and innovation among athletes and international award organizations such as ISPO. Through partnerships with professional runners, coaches and event organizations such as TORX, FUGA has shaped the trail running industry in China and beyond. As a truly global brand with athletes and stores across 35 territories, FUGAâs vision for a brighter and bolder future is inspiring the next generation and changing the world of Trail.
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- service@kailasfuga.com
- www.kailasfuga.com
4.0
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4.0
Produits de qualité
Produits de qualité. Service client qui repond assez rapidement (1 a 2 jours par mail). Envoi soigne et trÚs bien emballe.
2026幎6æ25æ¥
Spettacolari sia lo zaino che ilâŠ
Spettacolari sia lo zaino che il cappellino. Quest'ultimo va benissimo anche da utilizzare sotto al casco. Bellissimi prodotti!
2026幎6æ24æ¥
looking forward to run the mountainsâŠ
looking forward to run the mountains with your gears!!!!!!
2026幎5æ25æ¥
Gran marca,grandes productos
2026幎5æ25æ¥
Good Impressed
Everything is perfect. The items come packed. I can't wait to test the backpack and cap in a race competition.
Thank you very much.
2026幎5æ13æ¥
I prodotti sono di per sé molto buoni,ma...âŠ
I prodotti sono di per sé molto buoni anche se molto costosi. Con l'ultimo ordine sono rimasta un po' delusa perché non mi Ú arrivato il cappellino running che era compreso . Ho scritto diverse volte un'email,ma Senza risposta ....insomma !!!
2026幎4æ24æ¥
Kailasfuga ããã®åç
Gentile,
La ringraziamo per aver condiviso la sua esperienza con noi e ci dispiace apprendere del disguido relativo al cappellino da running.
Desideriamo informarla che il cappellino Ú stato spedito in un pacco separato, e in precedenza le avevamo fornito questa informazione via email. La invitiamo gentilmente a controllare anche la cartella dello spam, nel caso le nostre comunicazioni fossero state filtrate.
Ci scusiamo per qualsiasi inconveniente arrecato e apprezziamo il suo feedback, che ci aiuta a migliorare i nostri servizi. Se avesse ulteriori domande o necessitasse di assistenza per il tracciamento della spedizione, non esiti a contattarci.
Cordiali saluti,
KAILAS FUGA Customer Service
Geniale Schuhe
Sehr innovative Schuhe mit Ìberragenden Materialeigenschaften und top QualiÀt.
2026幎4æ24æ¥
Todo genial
2026幎4æ24æ¥
Respuesta rápida y productos de granâŠ
Respuesta rápida y productos de gran calidad.
2026幎4æ23æ¥
They say to email them for returns
They say to email them for returns. Which I did Monday and still no info.
2026幎1æ26æ¥
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Kailasfuga ããã®åç
Dear Gavin,
We sincerely apologize for the delay in responding and regret any inconvenience you have experienced. Our customer service team has contacted you to assist with your return and ensure the issue is resolved.
If you have not yet received our communication, please check your inbox, including your spam folder, and feel free to reach out to us directly for further assistance.
We value your feedback and are committed to providing a smooth and satisfactory experience for all our customers.
Best regards,
The Kailas FUGA Team
Apoio inexistente
Após uma encomenda é recebida uma mensagem a informar que um dos items está esgotado.
Após várias tentativas, não houve resposta do apoio ao cliente para resolução do problema
2025幎12æ16æ¥
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