Karhu レビュー 

I love Karhu shoes, they are very comfortable, great designs and they are built to last. I also had a really good response from customer services when I contacted them about a small issue with my most recent order, which was resolved to my satisfaction quickly and in a very friendly manner. Great experience and great products. Would reccomend to all.

Ich bin äußerst zufrieden mit meiner kleinen Umtausch Anfrage bei der mir das Service Team sehr entgegen gekommen ist. Die Laufschuhe sind auch sehr super.

I’d had several pairs of trainers from Karhu in the past. I bought a pair of Legacy 96 in October 2024, and had worn them fairly regularly before a fault saw the toebox split from the sole in September 2025. Despite the time that had passed, providing a few photos saw Karhu accept that there had been a flaw in production and allowed me to choose a fresh pair of my choice to replace the faulty pair. Customer service from Markus was first class, keeping me informed from my first contact, through to providing the tracking code for the replacement pair sent.

After contacting customer service about a faulty shoe, they responded extremely quickly, offering to solve the issue straight away. It is refreshing to have such great support and being able to resolve the issue so satisfactorily. Thank you, Karhu!

Problem mit einem Schuh, wurde schnell geholfen und neue Schuhe zu geschickt. Schuh eh top. Super Service, immer wieder gerne

I bought the Ikoni Trail 1.0 shoes earlier this year. They are very comfortable but after 5 months there was a hole at the front of one of the shoes after light wear and the soles are still almost new. I sent an email to their customer service not expecting much but Markus is so amazing. Markus offered to replace the shoes, he did it swiftly and very helpful. They were my first Karhu but I will definitely continue to buy their shoes. I measure customer service by what they do when things go wrong and I’m impressed.

Great! Bought from them on numerous occasions. The trainers are really good quality and look awesome. Often get comments about them. Quick delivery and good customer service too!

Although I have still not received my replacement package due on (02/09/25/)the overall experience with Marcus (Karhu)has been one of amazement.
Between us we found the best way to go forward without awkwardness.
His professionalism and his proactiveness was something that all big or small companies should take heed off.I will touch base again when my package has arrived and add a further review.

Thanks Marcus

I contacted customer services after an issued arised that was not the fault of the shoe or Karhu directly. Marcus was very understanding and considerate and offered a voucher to help me purchase a trainer more suitable.
I was very happy with the result and it was nice to be listened to and treated as an individual.

I had a problem with my shoes. So I contacted customer service. I received a quick response, but it's a shame I received a response in English while I sent an email in Dutch. However, the problem was quickly resolved and I received a new pair of shoes.

fast delivery. great customer service and a loving pair of shoes.

Fast and very helpful customer service. Contacted them about a fault on one of their products and they were quick to respond with multiple possibilities to proceed.

I am very satisfied with the service and the brand. The shoes look good, feel sturdy. I had a small issue, and that was dealt efficiently with customer service you no longer see in our days.
Already expecting my second pair. I got to know the brand from the movement of starting to turn to European companies. Initially risk taken as there is no place to try them locally in my area, so after reviews and size charts I found my number, and it fitted greatly.
Hoping the shoes will last.

Quick and professional response to my query and need for replacement shoes. Very good service.

After a wear and tear complaint i got sent a new pair of shoes without hesitation by Karhu. Very customer friendly and thoughtfull :).

Emailed their customer service link they provide on their website prior to shipment of products to let them know there was a qty purchase mistake if they could adjust prior to shipment. No one responded in 48 business hours. Even if they couldn’t an email response from a human would have been so nice. I received the products. Not high quality. None of the shoes fit even following the guidance of the suggested purchase sizes. Went to follow the QR code on the packing slip and only ONE of the five shoes can be returned. I read the return section prior to purchasing and even the packing slip does not read the sale items are final sale. Highly disappointed in the customer service, the quality, and the overall experience. I’m stuck with so many shoes that don’t fit. I was hoping these shoes would relieve the third trimester joint pains.

I ordered my shoes which were the wrong size. After returning Markus was able to support with a refund and very helpful.

i needed to return my (fully returnable) order from Karhu US. the link for returns provided on Karhu’s website did not work & only after several emails & trying to message customer service did i get a response almost a week later (they require you send your return within one week of receiving it) telling me that they had site issues & would try to address it soon with no timeline or other information. i printed my own shipping label & sent it back following the guidelines on their website, only to receive an email two days after the return window telling me they had fixed the link for returns… which i then checked & it was NOT true. i emailed them back letting them know the link for returns was still down & sent the tracking link for my return, which arrived to their warehouse 10 days ago. i have not received any communication back nor a refund for my return. the response time of 1-2 days they state on their website is not at all what i have experienced, & in the event i get any response at all, it is not accurate, knowledgeable, or helpful. order #US47886. i want a refund in full processed as per the return statement on your website.

I placed my review on us.Karhu.com store, but it's been removed because I gave it 1 star due to a "design flaw" so I'm adding my review here. I purchased my first pair of Ikoni Trail 1.0 (Blue) on December 3, 2022 - size 11 - within few months the fabric started to separate from the thin rubber tape creating 0.25-, then 0.5-inch hole. I took a picture of it and sent it to Karhu' customer support - the response was "There is no problem with the shoe. It's something else". I tried to glue it back together but it didn't really work, so after 9 months of using it I had to dump it (the sole was still in like new condition). Purchased my second, exactly the same pair on September 11, 2023 - this time a half a size larger - 11.5. Again, after few months I noticed the same thing happening - new holes at the top of the shoe. This is so disappointing. I have owned at least 5 Karhu running shoes and never had a problem with those except with these two. I'm done with Karhu.

Purchased a new pair of trainers via UK website via Klarna , karhu cancelled the order without providing a reason or notification of doing so. Will take my custom elsewhere