Karhu レビュー 

After 2 months one of my shoes had a tear. After contacting support it was deemed a quality control error an i could choose a replacement pair.
Great!

I found a shop here in Rotterdam and I decide to give a try to the sneakers. I tried the size 35.5 in Fusion 2.0 but only dark colours were available and I wanted to try one with Beige/Green but when I receive them (parcel) I realized that the size 35.5 I ordered was too big :(
It was a different 35.5 that I tried here in NL, so I was forced to send the shoes back. The company at least was quick to refund me.

My experience with Karhu's customer service was amazing. I had an issue with my shoes due to a factory fault, I emailed karhu expecting to get an email back with a pre paid returns label etc at the most (I think a lot of us are used to terrible customer service experiences now).

But instead, lovely Markus was very prompt in his replies, lovely in his chat, and promptly had a new pair sent out which are now on the way. I can't say enough good things. I've been a fan of Karhu's shoes for years so this just tops it. Thank you karhu and thank you Markus!!

I rate this experience as less than perfect only because of a delivery problem caused by FedEx, something over which Karhu had no control. Luckily for me Paavo was available to sort things out.

I love the shoes which fit perfectly. Five stars next time - if FedEx can get their act together!

My shoes arrived, and I liked them a lot. Unfortunately, they developed a small hole after a couple of uses. I emailed the support and Markus replied quickly and helpfully. He was apologetic and immediately acknowledged the issue. He sent me a new pair with no fuss. The shoes are brilliant, so I'm glad to have an easy resolution.

I was really happy with my purchase. Unfortunately when I wore my trainers and it rained there was some dye bleed into the uppers. I contacted customer service and they sent out a replacement pair. This was done efficiently and communication was always with the same person. This is so rare these days.

The trainers are really comfortable and true to size.

OK here’s my review: DO NOT BUY ONLINE!

I am writing to express my extreme dissatisfaction regarding my recent online purchase and the subsequent refund process.

After eagerly awaiting my order, I found that they weren’t as expected (style and size). Already disappointed I decided to accept the financial hit of return postage costs AND an exorbitant $10 "restocking fee." and initiated a refund request, clinging to the false hope that this would be a straightforward process.

Despite receiving a notification that my request was "under review," I have yet to receive a single response, acknowledgment, or even a simple "we're working on it" email. After nearly a week of radio silence and multiple unanswered follow-up emails, my disappointment has left me no choice to express my serious frustration over what should be a simple matter.

So if you buy online forget changing your mind. Once the package is delivered, consider yourself permanently stuck with the unwanted merchandise.

My only recourse at this point is to warn potential customers: if you have ANY hesitation about an online purchase, DO NOT PROCEED. Their so-called "online policy" appears to be a fabrication, designed to mislead and deceive.

And the $10 "restocking" fee! It's clear that this is just another tactic to discourage refunds and squeeze customers. Why do tehy need to charge $10 to put a box back on the shelf!

Given the trust we put into online companies and how most operate today, your complete lack of communication and utter disregard for my refund request is completely unacceptable. This level of neglect is not only frustrating but also a blatant demonstration of your contempt for your customers.

I now feel I need to file an official complaint with the attorney general's office for your false, misleading, and deceptive online practices.

On top of that they deleted my initial review that I submitted so it's nowhere to be seen!

fyi this is what I order: fusion-2-0-bright-white-evening-primrose?variant=43033790808255

I'm not sure if there's been a change in the way Karhu approach customer service since some of these 1* reviews were made, but my experience was great.

Ordered two pairs of shoes with different sizes. Sent one pair for return, and thought I'd put the incorrect receipt in. Emailed customer service, and Markus' reply was prompt, cheery, and calming, confirming I would still get my refund.

I then realised I'd actually put *no* receipt in the box. Even though this was my mistake, I was still refunded for the shoes, no problem.

Yes, there was a £5 charge for the refund, but I think that's okay (maybe we've got a bit too used to totally free refunds these days).

I found the customer service excellent. I can't comment on the quality/longevity of the shoes, as I've only just bought them.

I had to go a size up from my usual size but this was clearly stated on the website, so I didn't find the sizing misleading at all.

I recently received a pair of Karhu shoes with a small factory defect, and I reached out to their customer service. From the very first response, Markus handled everything with care, professionalism, and empathy.

He immediately acknowledged the issue, offered me a refund or a replacement, and had the new pair shipped out the same day—no hassle, no back-and-forth. Just honest, human service the way it should be.

It’s rare to see this level of commitment to customer satisfaction. Mistakes can happen, but it’s how a company deals with them that truly shows their quality. In this case, Karhu went above and beyond.

Highly recommend—five stars without hesitation!

Horrible. Sizing is wrong and they won’t refund the money only partially. They won’t refund shipping cost and they deduct 5 euro more for every return doesn’t matter if you send it back in perfect condition.. prohibitive.

The customer support has always been active, efficient, and polite. Recently I bought my second Sneaker from the company. I had to change the shoes, but the whole process went smoothly, the money was returned, and in parallel I ordered another piece, which fits well.

Really great customer services. I made a mistake with my order which Markus rectified within an hour, which was greatly appreciated.

Genuinely horrible customer service. I'm actually blown away by how bad it is. I made my first direct purchase from the site using the first time discount. At NO POINT during the transaction was I made aware that the purchase would be final sale. Received the shoes and wanted to return them only to be fed a contradictory return policy. Here's the verbatim text that accompanied the denial of my return request: "Products purchased at a discounted price can / will be accepted, but all return shipping costs are to be paid by the recipient." According to this I should be allowed to return. I was not given a reason for the denial.

I pointed out that the return policy seemed to contradict itself and was promptly ghosted. They literally just never responded to my email. The worst part is that before this transpired I actually purchased a second pair in the interim that I wanted to keep, and even that wasn't enough to get them to work with me. I guess the goal isn't to retain customers - what other reason would there be to prevent someone from returning their very first order? I was shocked to find out that these items were final sale - why not disclose this before the transaction is completed? This feels quite predatory, especially given the response (or lack thereof) from customer service. Is this company going under? Are they that desperate for revenue that their preference is sticking customers with unwanted merchandise? This has totally altered my perception of the brand for the worse.

Worked to find a good solution and were helpful even if they didn't have to be

Après un achat réalisé par paypal, j'avais contacté le service client pour échanger la paire qui était trop petite. Je n'avais pas obtenu de réponse

Mes messages initiaux ont semble t il atterri dans les spams mais le service client de Karhu, alerté par cet avis, a parfaitement corrigé la situation malgré.

Je les en remercie.

Markus helped me with my broken product. Everything went smoothly and the service is top notch. To the complainers give companies some time not everything has to be done in fracture of second.

After few weeks waiting to receive a credit for return, I was assisted by Markus. I really appreciate the way he explained the problem, his attitude and even more the fact that 2 days after speaking with him, the credit was on my account.

@Karhu, keep this employee happy because he really cares!

Markus did a great job helping me with my shoes en replies fast!

Nice service.

Fijne hardloopschoenen en nette communicatie rond de verzending.

Markus from customers service was great ! He gave me a 10% discount although it was an already discounted shoes.
Thank you!