Leaving a 2nd review as I seem unable to respond to Kinds response to my original review. My review was very positive apart from the amount of fur received. My boxer Dolly was not as short haired as... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Arranging your pets funeral is never a task you welcome but Sally is wonderful. From the moment you speak to her there is a genuine warmth, care and empathy that makes you know your pets is in good... もっと見る
Amazing service from beginning to end, communicated with Sally over the phone and arranged a cremation. Went smoothly and very fairly priced, she included lots of nice keepsakes for our hamster and wo... もっと見る
One of the hardest goodbye ever! But Sally was AMAZING! she is so considerate and very kind and sweet. She didn’t rush as at all and gave us enough time to say goodbye. I contacted her on a very shi... もっと見る
企業情報
当該企業による記述
We are a pet cremation company servicing London and the South East. We are the UK's first net zero funeral company. We treat our customers with kindness and their pets with great care. We are people kind, human kind and planet kind. We collect pets from homes or vets and return with ashes a few days later. We have land where families can bury their pets ashes alongside human family members.
連絡先
Strand Drive, TW9 4DX, Kew, 英国
- 07759 039 996
- hello@kindfunerals.com
- kindfunerals.com
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100%に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Pet Cremation - Kind Funerals.
Hello everyone…
Our family cat Felix died last week after becoming poorly at home; it was all in quite sudden circumstances.
When returning from the vets after having had to have him euthanised, we wanted to make sure we gave him a suitable send off; as Felix had brought much joy, laughter, hair balls, lap cuddles and annoying early morning ‘face taps & neck cuddles’ to all the family
for nearly 18 years… he was a lovely natured cat …
Sally the owner of Kind Funerals was very kind & helpful, and we arranged a personal collection for Felix’s remains. This was done in person by Sally, and she took Felix away.
Felix was returned only a few days later by direct courier, and his ashes, certificate of cremation, plaster paw imprint, and also some lovely ‘ink prints’ were neatly and safely wrapped in a box and bubble-wrap.
Overall the service was excellent, and the products provided were of a good quality and neatly wrapped (thank you Sally).
We would from our own experience recommend this company Kind Funerals to other pet owners; and we would also use them again.
Thank you… x
Thank you for taking care of my little boy
You have made an extremely painful experience to be slightly more bearable. Thank you for taking care of my little boy.
The service given was excellent & very…
The service given was excellent & very caring, which meant so much at such a difficult time.
I would recommend them to anybody.
person on the phone was kind and…
person on the phone was kind and thoughtful, very friendly and helped feel at ease,
Nigel was the man who came to collect my baby and too was kind friendly and very simperfetic
cat cremation
Great friendly and compassionate service.no problems atall.lovely lady called sally dealt with the creation of my cat minxy.would recommend her 100%
Respectful, understanding, and good communication.
I love my amazing, beautiful, sweet iguana and from the first phone call, I knew I'd trust Sally with the cremation of him. She came on the day he died and took him with as much respect that's necessary.
She also kept me updated on the process and made an additional clay hand print as something to remember him by.
With the asches, there were a few little things to help the mourning process.
Thank you, Sally.
Kind funerals were very supportive
Kind funerals were very supportive, understanding and authentically compassionate when we lost our beloved Alfie. Thank you Sally!
Absolutely awful customer service
For a company that revolves around being kind, the customer service we recieved was far from it. I had ordered the delivery service, not realising that the cremation was an additional cost. I emailed asking if we could do a payment plan or a refund as we didn't have an additional £80 as we'd spend a lot of money at the vets trying to save our rat Dumbo before his unfortunate passing. The lady immediately called me asking me to book the cremation, I explained our situation and she replied saying how it wasn't fair to her and that I was being unreasonable. I reminded her that the website states that it offers payment plans and she seemed to be completely disregard that. I stated that I didn't think I was being rude, and she replied "GOOD FOR YOU" I hung up and I was in tears. This is not how you treat vulnerable people who have lost a beloved pet. I chose this company because I wanted to deal with someone who cares.

Kind Funerals からの回答
Kind and comforting - truly amazing service
Kind Funerals were amazing when I lost my cat very suddenly - Sally was so helpful and comforting on the phone and arranged a collection very quickly. I couldn't have asked for better service - I felt very safe leaving my beloved Milo in her care and I know she gave him the most peaceful journey possible. I couldn't be more grateful to her
Sally was professional
Sally was professional, understanding and showed empathy during this ordeal. She did everything she could to smooth the path. I am so grateful.
As kind as promised
Sally was, as the name suggests, incredibly kind. Thank you so much for all your thoughtfulness at a painful time, and your respect and care for my boy.
This is the first time I’ve lost a pet…
This is the first time I’ve lost a pet and I was stuck not knowing what to do, I found kind funerals and I’m glad. Everyone I met every step of the way was so kind and understanding. Sally was very sweet and supportive. They made this very hard situation more bearable. The sweet notes and extras that were added once I received the ashes were such a kind touch. It made it easier to process and to see my beautiful girl. Thank you so much for everything sally.
An excellent service delivered with…
An excellent service delivered with care, understanding and compassion. Sally was extremely helpful and arranged prompt collection of my mother's recently deceased cat. The whole process was very fast and we had the ashes back in no time. Sally brought them back in person which I thought was a very caring thing to do. If you find yourself looking for a cremation service for your beloved pet. My advice. Skip the vets and long waiting times. Get in touch with Sally at Kind. I'm so glad I did
Sally is amazingly friendly
Sally is amazingly friendly, kind and compassionate, treated out cats with dignity and kindness and generally made a sad time much easier to cope with
Caring and prompt service
Thank you so much for making it so much easier to say goodbye to our beloved dog. He was taken care of with compassion and care.
Sally was so lovely
Sally was so lovely, she explained everything, it was all done very respectfully, thank you Sally I'm truly grateful.
Couldn't have asked for more for our beloved boy Scooby
Sally is amazing. She made a horrendous time bearable.
We didn't want our boy away from us for any longer than necessary, so we looked for a same day cremation service. I'm so glad we found Kind. From the first moment I spoke to Sally I knew this was the right woman to take our baby on his final journey.
She treated Scooby like he was her own, the care and love she obviously has for animals is so reassuring.
She didn't rush our goodbye, and was amazing with Scooby.
All the extras are treasures we will cherish.
The note included was beautiful.
I would highly recommend Kind to anyone that unfortunately finds themselves in this awful situation.
Respectful love and care of my precious pet and support and kindness towards myself that helped me say goodbye properly ❣️
Tha lady that came to collect my fur baby was so kind and caring that I just knew that my pet was as safe and respected in his death just as much as he was when he was alive. There was no attempt made at rushing me to say goodbye as I finally found the strength to hand him over to Sallys care, I was updated at all times about what was happening and received my pets ashes, paw print and extra meaningful items, all beautiful and safely packaged, within a few days despite it being a bank holiday weekend. The comfort, respect and love shown throughout the whole unexpected experience really helped me find strength to get through the hardest of days
A lovely goodbye
Sally was lovely during a very hard time. I would definitely recommend if you wish to give your pet a meaningful send off.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。







